Customer Communications Naming User Experience UX 
Userpilot
OCTOBER 6, 2022
How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Implementing self-service support solutions like resource centers.
Userpilot
MAY 7, 2024
Frustrated trying to design interactive software walkthroughs that drive activation? It’s a common experience. We also covered best practices to ensure your walkthroughs get high user engagement. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product.
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Intercom, Inc.
OCTOBER 13, 2020
We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. We can’t just build for the good path.
Userpilot
JUNE 24, 2021
If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? What is an onboarding platform?
Userpilot
NOVEMBER 2, 2022
There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution! All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.
UX Studio
OCTOBER 11, 2022
What is the Difference Between UX and CX? How Does UX Help Digital CX? What Does a Good Digital Customer Experience Strategy Look Like? Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? The first step toward excellent digital CX is providing good UX.
Userpilot
JUNE 17, 2021
You can create dummy content for your demo by using synthetic data, public APIs, or open-source databases filled with fake user profiles. If you need a versatile tool that will cover most of your customer education bases, give Userpilot a try. For example: Made up project data for a project management tool.
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