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UX vs CX (User Experience vs Customer Experience): Explaining 4 Key Differences

Userpilot

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

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Notification UX: How To Design Notifications For A Better User Experience

Userpilot

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. Source: Slack notification UX.

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Netflix: Review of the First-Time User Experience

UX Planet

You need to provide your name and mention if you’re creating a profile for a kid. Netflix asks for the bare minimum information — your name, whether you’re a kid, your language, and 3 movies you like. So once you sign in to Netflix, you start your paid membership. Creating a Netflix profile. Then, you will need to choose your language.

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The Invisible Influence: Top 5 Ethics in UX Design

UX Planet

In the digital age, UX designers wield an invisible yet immense power. The vast amount of data collected about us, often without explicit consent, has eroded user trust in transparency efforts. This lack of trust is fueling a movement for change, demanding a more transparent user experience.

UX 72
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How UX Researchers Can 4X Their Usability Test Response Rates With Userpilot

Userpilot

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Here are a few features that will streamline your UX research efforts.

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Product Success and the User Experience: Three Reasons Why UX Must be a Priority

ProductPlan

The internal pressure to deliver faster and more frequently often leaves product teams feeling like they have to slim down the scope of a feature, change the architecture, or make design decisions, all in the name of expediency. A successful product never sacrifices the user experience.

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Emerge named #1 Global Leader in the 2020 Clutch Leaders Matrix for User Experience Companies

Emerge Insights

Emerge, a Digital Agency in Portland, OR, is positioned highly for Ability to Deliver in the Leaders Matrix in Clutch’s 2020 independent evaluation that compares user experience design capabilities across consulting firms, agencies and design companies.