Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

BrainMates

MAY 28, 2019

SnapComms is a medium-sized New Zealand software company who wanted to evolve its sales-led culture into a market-led culture. After hearing Rich Mironov talk about the slippery slope of sales-led companies , they decided to learn about Product Management. customer service, engineering, marketing and sales, etc).

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Alchemer Mobile

FEBRUARY 20, 2020

So what’s the solution to clearing the noise and enacting a lasting strategy to boost your app’s ratings and reviews? You must look beyond reviews and focus on hearing from more of your customers. Here’s what the process looks like: First, you should spend your time and effort getting a few small wins by reaching out to customers.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

BrainMates

FEBRUARY 26, 2019

Having spent several years playing both Marketing and Product Management roles, I can confidently suggest that every Product Manager who wants to make a significant impact on the overall success of the business should switch to Product Marketing roles several times in his career. It happened with me too.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Bain Public

SEPTEMBER 17, 2020

Bain Public’s SOAP™ methodology and tool offers a full picture of your product strategy, tactics, metrics and roadmap all in one place. The SOAP™ Methodology is designed and targeted to executives who are driving real results at the world’s fastest-growing product companies. A deep-dive into the SOAP™ Methodology.

Framework 52

Framework Leadership Customer Communications Definition 52

Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Sephora grew mobile sales by 167% by paying attention to customer expectations. Approach the ideal users.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

UX Studio

JUNE 20, 2019

The ideal graphic design skills always depend on the exact workplace or position the designer is seeking. A freelance designer has to play their own manager and salesman at the same time. You have to manage your time, find new customers, communicate with clients and of course create exceptional design work.

Research Software 81

Research Software Customer Communications Weak Development Team Magazine 81

Alchemer Mobile

JUNE 20, 2019

Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well. Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MAY 26, 2021

Userpilot is a phenomenally versatile onboarding tool. What is Product Onboarding and why does it matter? Product Onboarding is the ongoing process of educating users about a product, especially familiarizing users with particular features as a way of reducing Time To Value. This is a product onboarding tool, after all.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What are resource management examples?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Product Talk

JANUARY 31, 2024

. – Tweet This For today’s Ask the Community, we asked members of the Continuous Discovery Habits community to share a story about where they went wrong when they first started their continuous discovery journey. Let’s dive in!

Product Research 221

Product Research Reporting Tools Feedback Software Customer Communications 221

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Alchemer Mobile

JUNE 16, 2022

It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue. On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

FEBRUARY 2, 2021

The first step of any go-to-market strategy is to lock in a compelling positioning statement: Who is your app intended for? Now it’s time to put your app and positioning to the test. Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

ProductPlan

JUNE 1, 2023

All those new features might look good on a product comparison matrix and give salespeople a new angle when pitching reluctant prospects, but none of it matters if those features aren’t solving real customer problems. Where are product teams getting their feature ideas? Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Alchemer Mobile

JUNE 16, 2022

It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue. On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

The Product Coalition

SEPTEMBER 9, 2021

This year, my team and I decided to bring a new product to life amid the ongoing global pandemic. We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. We did this fully remote?—?in

Reporting Tools 104

Reporting Tools Feedback Software Customer Communications Customer Experience 104

Userpilot

AUGUST 3, 2022

The unique selling proposition strategy highlights the main selling point of a brand’s products or services. The positioning strategy highlights your brand’s favorable position compared to the competition in concrete terms. Product Manager user persona example by Userpilot.

Research Software 98

Research Software Feedback Software Messaging Reporting Tools 98

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you which popular products have been poorly marketed and which marketing campaign last caught your attention.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Research Software Product Marketing 98

Userpilot

MAY 2, 2022

For example, you surveyed 100 users on whether they would recommend your product. NPS results can be either positive (more promoters) or negative ( more detractors ). While the standards for positive scores vary between industries, any negative number indicates trouble. So, your NPS score is 30% – 40% = -10%.

Feedback Software 98

Feedback Software Product Research Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you which popular products have been poorly marketed and which marketing campaign last caught your attention.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you which popular products have been poorly marketed and which marketing campaign last caught your attention.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Research Software Product Marketing 52

Alchemer Mobile

SEPTEMBER 27, 2018

As such, communication and listening play a large role in establishing and improving customer loyalty. Listen to your customers wants and needs, then build solutions to meet those desires. These insights should inform your product roadmap and rally your development team around a single, centric point: the customer.

Customer Feedback 203

Customer Feedback User Testing Customer Experience Data Visualization 203

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. They'll ask you which popular products have been poorly marketed and which marketing campaign last caught your attention.

Onboarding KPIs 40

Onboarding KPIs Analytic Tools Research Software Product Marketing 40

Intercom, Inc.

MAY 12, 2020

If you are pressing play on the Intercom on Product podcast, I’m guessing you want to hear about product, so that’s what we’re going to talk about. It is product judgment and why it matters. Why does every designer and every product manager need a really sharp sense of product judgment.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Gainsight

MAY 3, 2020

Since ‘retention’ is of paramount importance, great product experience is even more crucial. However, Customer Success alone cannot drive exceptional product experience and thus tighter alignment with Product Management becomes important. Efficient and Scalable Communication.

Customer Experience 59

Customer Experience Analytic Tools Customer Feedback Feedback Software 59

Userpilot

JULY 25, 2019

Archimedes had found the solution to something which had troubled him for a while. Our Defintion for SaaS & Product Management: “ The initial Aha! moment is the moment a user realizes value in the product, or is convinced that it will be a solution for a specific pain they have. Your product is the solution.

Analytic Tools 108

Analytic Tools Feedback Software Reporting Tools Customer Communications 108

The Product Coalition

OCTOBER 16, 2018

John and I talk trust, process, and customer communication ahead of his talk at this year’s Split Decisions conference John Cutler is a Product Evangelist at Amplitude. Previously, he’s served in various product roles at Zendesk and Pendo. Can we make slightly better product decisions today than we made yesterday?

Customer Experience 60

Customer Experience Weak Development Team Reporting Tools User Testing 60

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118