Product Talk

APRIL 17, 2024

And if you’re trying to guide your teams toward being more empowered and autonomous, this is a process that takes dedicated time and commitment. She regularly shares her learnings and insights on LinkedIn and recently took some time to chat with Teresa for this Product in Practice about her teams’ experience with continuous discovery.

Product Research 218

Product Research User Testing Data Visualization Research Software 218

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

Folding Burritos

DECEMBER 4, 2019

An output is what we see and experience (the features and products we “touch”). Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. UX improvements can be valued in terms of incremental optimization outcomes like reducing task completion times or improving particular funnel steps.

Research Software 585

Research Software Customer Experience Product Research User Testing 585

The Product Coalition

JUNE 13, 2021

Product strategy is one of the most important tasks of the product leader, and definitely one of the hardest things to do. In the effort to bring the company’s vision into reality, the details matter, often more than the innovation and completeness of the vision itself.

Vision 104

Vision Product Strategy Strategy User Friction 104

Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

User Testing 123

User Testing Reporting Tools Customer Experience Research Software 123

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. Step-by-step guide for the product management process Identify user needs with market research. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

People-First Product Leadership

DECEMBER 20, 2023

Part 1, we covered the “why” behind creating a strategy stack, with a focus on establishing the organization’s Mission, North Star, and Vision. Part 3 brings together the Product specific Vision, Roadmap and Goals. The Vision is brought to life in the Now / Next / Later roadmap, which is supported by Product Goals.

Vision 52

Vision Roadmap Onboarding KPIs Customer Experience 52

BrainMates

JULY 10, 2023

Your Vision is Your Product By MARTIN NORTH We spend our lives surrounded by products, and for those of us who have followed the path to managing and developing them, we use the label “product” to define what we do, and even who we are. Your customer may have a very different view of the value your product creates.

Vision 52

Vision Weak Development Team Definition Customer Experience 52

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. Yet, time and time again, we hit a wall. It fails to deliver valuable insights, game-changing ideas, or even just a decent overview of what users need.

User Testing 110

User Testing Data Visualization Customer Feedback Customer Experience 110

Product Innovation Educators

APRIL 29, 2024

These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. Product innovation involves creating value, which is judged by the customer. [3:23] They also lead to more influence in our organizations. 2:06] What is product innovation?

User Testing 117

User Testing Product Research Research Software Finance 117

ProductPlan

JULY 19, 2021

McKinsey & Company’s report proves that product managers need to create an equitable user experience for their customers. . We find ourselves judging our own experiences, purchases, and solutions. Unfortunately, users may find themselves in a precarious situation due to decisions made by a product team.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 124

User Testing Customer Feedback Customer Experience Development 124

Roman Pichler

JANUARY 8, 2019

See the Rewriting Effort as an Opportunity to Innovate. Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business.

Product Research 218

Product Research Customer Experience User Testing Analytic Tools 218

The Product HQ

MAY 10, 2024

If you want to become a product lead but have no experience, it is still not difficult to get there. Product managers can work their way in their career path to become this lucrative profession with time. Keep reading to learn how to become a product lead with no experience.

Customer Experience 52

Customer Experience Research Software Feedback Software Certifications 52

The Product Coalition

JANUARY 12, 2023

You can only experience it, make your own mistakes and share your insights with the community. Not enough people spend enough time on defining vision and purpose Everybody talks about Simon Sinek’s golden circle, about Ikigai, about purpose and other synonyms, but no one really puts a lot of effort on finding purpose and meaning.

Product Research 123

Product Research User Testing Weak Development Team Customer Experience 123

Product Management University

FEBRUARY 1, 2024

The backgrounds and experiences of your stakeholders definitely come into play. In B2B/B2B2C it’s more about making customers better at their business in ways that have operational and strategic value, an approach that doesn’t always require a constant string of new products to get the same growth results. It’s part of the job.

B2B 147

B2B Vision Roadmap Framework 147

Intercom, Inc.

MAY 22, 2019

If you wanted to know your customers’ gripes and praises in the past, you had to assemble a series of questions anticipating their possible answer. It’s all part of a customer-centric philosophy that emphasizes empathy and self-awareness over a staid corporate vision. Short on time? But there’s a better way now.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

NOVEMBER 20, 2023

While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. TPMs are responsible for market and customer research , but their main focus is on satisfying market needs from a technical point of view. Product vision.

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

SEPTEMBER 20, 2023

Buckle in… TL;DR A product is anything designed to satisfy customer needs over a period of time, and a project is a time-bound series of activities designed to realize an output. The project manager oversees the project resources to make sure work gets done on time and on budget. using a Gantt chart, etc.),

Reporting Tools 100

Reporting Tools Customer Experience User Testing Research Software 100

Roman Pichler

MARCH 9, 2021

The entire Scrum team is “focused on one … product goal” at a time. If this definition leaves you scratching your head, don’t worry. Some view it as the product vision , others equate it to the product’s value proposition. A sample goal might be to acquire users, increase conversion, generate revenue, or reduce technical debt.

Product Goals 369

Product Goals Weak Development Team User Testing Vision 369

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. These bots help businesses deliver both radical efficiencies and better, faster support experiences.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Imaginary Cloud - Design

AUGUST 19, 2021

Design Research is a process used by designers to better understand the underlying and sometimes hidden desires, needs, and challenges of end users. To create an optimal user experience. User Research. ? It's a user-centered approach that helps answer questions like "Who are your users?",

User Testing 110

User Testing Research Software Product Research Customer Experience 110

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Applying Systems Thinking in UX Research The field of UX focuses on understanding and meeting user needs. Thinking from multiple perspectives of users and other actors. .

Research Software 114

Research Software Feedback Software Product Research User Testing 114

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Intercom, Inc.

JANUARY 28, 2021

If you’re short on time, here are some quick takeaways: To make government work for people, Amanda and her team actually walk a mile in their shoes – from waiting on queues to filling out tax forms. Real-time feedback loops are crucial to make a timely difference in people’s lives. Mistakes come with the territory.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Product Management University

OCTOBER 13, 2023

While that definition doesn’t coincide with the purist view, let’s run with it since feature-date roadmaps are the rule these days rather than the exception. customer on-boarding configures features for the customer for each product. customer success encourages their accounts to buy/adopt new features for each product.

Roadmap 130

Roadmap White Paper Product Research Customer Experience 130

Intercom, Inc.

FEBRUARY 18, 2020

It was almost a year ago when our Customer Success team came up against an issue that all growing teams face: knowledge sharing. Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. million a year in lost productivity.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Lenny Rachitsky

APRIL 9, 2024

Why: The best operators in the world are too busy doing real work to have time to write publicly or explore the newsletter or podcast life. How it works: This is a paid fellowship lasting three months (you’ll be paid $30,000), limited to three people, beginning in July (although timing is flexible). People stuff! Please tell me!

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

ProductPlan

APRIL 16, 2019

That’s why agreeing on what we call the “Definition of Done” is of critical importance to achieving a consensus on when projects, initiatives, and features are actually complete. Defining the definition of done. The Definition of Done is an agreed upon set of items that must be completed before a project can be considered complete.

Definition 68

Definition User Testing Software Review Technical Review 68

The Product Coalition

SEPTEMBER 6, 2023

We hear the term hundreds of times a week, but how can we build a shared understanding of exactly what shared understanding is? The idea is that in doing so, we all agree as a team as to what the correct ‘thing’ to build is, and more importantly, precisely why we’re spending our limited time on this earth building it in the first place.

Customer Experience 120

Customer Experience Definition Engineering Document 120

The Product Coalition

MAY 14, 2020

The first extreme arises if the app gains only a few users. They will definitely be tens or hundreds of times less than the development costs. However, there are still only a few users, which means your app didn’t find the right market niche. The other extreme happens when the number of users is overwhelming.

Feedback Software 78

Feedback Software Definition User Testing Software Developers 78

PMLesson's Ace the PM Interview

JULY 1, 2020

A product manager that I hire needs to always keep in the mind the product vision and key success factors, and emphasize them through all of the discussions with company teams that seek to limit their own team's effort, expenditure, or risk, and will blindly limit the product's potential. Product vision statement 5. Features 6.

Vision 72

Vision User Friction Product Management Product Manager 72

Product Bookshelf

APRIL 15, 2024

Martin Good Strategy, Bad Strategy by Richard Rumels Product strategy is a set of choices informed by product vision and company objectives. Common themes in product strategy Product strategy writing illustrates that strategy is the link between vision and roadmaps / plans. Playing to Win by A.G. Lafley and Roger L.

Product Strategy 62

Product Strategy Weak Development Team Strategy Data Visualization 62

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. The types of strategic initiatives are build-and-create, defensive, offensive, fix-and-prune, and time-based initiatives. What are strategic initiatives?

Feedback Software 93

Feedback Software Analytic Tools Research Software Product Research 93

The Basics of Product Management

JUNE 21, 2020

The product roadmap is the foundational guiding document that defines the vision for the product. The goal is to keep the customer hooked. At the same time, it should not be a thesis document. Value proposition vs. effort required is generally a standard practice across companies and product teams. Roadmap Guidelines.

Definition 59

Definition Roadmap Product Research User Testing 59

UX Planet

FEBRUARY 1, 2024

Understanding the diverse needs of your potential users. Imagine there are ten different types of users who will interact with your product, each with unique goals and ways of using the interface. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52