Mind the Product

APRIL 21, 2020

We’ve heard it again and again – these are odd times; we’re not working remotely, we’re working during a crisis; this is not the new normal. You’re not working the same way, and your customers have different needs than they did a month ago. Customer Discovery. Remote Working. Adapting to change.

Product Research 166

Product Research Customer Experience Feedback Software Research Software 166

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. Just call him Mr Joe.

Customer Experience 116

Customer Experience Product Research User Testing Entertainment 116

Amplitude

DECEMBER 4, 2020

Modern digital experiences aren’t straight paths from A to B. While these touchpoints are no longer linear, it doesn’t mean we can’t break behavior into key phases of the user journey, such as acquisition and retention. Fortunately, customer analytics software can help uncover these different inflection points and phases.

Analytic Tools 64

Analytic Tools Data Visualization Customer Experience Weak Development Team 64

Product Talk

JUNE 2, 2021

Many of us have never had the opportunity to experience true cross-functional collaboration so it can be hard to imagine what this looks like in practice. When people rely on different knowledge and experiences to make decisions, it’s hard to come to agreement on the best path forward. It starts with focusing on the customer.

User Friction 247

User Friction Entertainment Product Research Customer Experience 247

The Accidental Product Manager

OCTOBER 30, 2023

There is a big bet going on right now that really smart people are going to be able to create a digital world that we’ll all be able to put on headsets and drop into at any time. Because these platforms are still nascent and building out their features, it might be some time until any real successes occur.

User Testing 138

User Testing Product Management Product Manager Entertainment 138

Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Customer expectations have never been higher. We see strong customer relationships built off of conversations, not transactions.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 97

Feedback Software Analytic Tools Research Software User Testing 97

Mind the Product

JUNE 25, 2019

Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly – but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Customer Experience 127

Customer Experience Product Research User Testing Entertainment 127

Mixpanel

APRIL 18, 2019

Thanks to a willingness to adapt and learn from their customers, TV Spielfilm has evolved along with its users and the industry. In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Mixpanel

APRIL 18, 2019

Thanks to a willingness to adapt and learn from their customers, TV Spielfilm has evolved along with its users and the industry. In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers.

Entertainment 53

Entertainment Data Visualization Analytic Tools Customer Experience 53

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. Prioritizing Features is Smart Product Development . Device Experiences.

User Testing 101

User Testing Development Customer Experience Product Research 101

Mind the Product

MARCH 11, 2020

One of the things we’ve learned from doing this podcast is that it’s important to schedule in time to reflect and to revisit some of the lessons you’ve learned along the way. The three magic questions] What are the user and customer behaviours that drive business results? Quotes of the Episode.

Customer Experience 110

Customer Experience Product Research User Testing Workshop 110

Mind the Product

JULY 30, 2019

That’s useful – but she’s also found a way for you to engage your team in a creative way, using the model of the show Black Mirror , in an effort to make better decisions. Ethical frameworks for product development. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Product Research 119

Product Research Customer Experience User Testing Testing 119

Mind the Product

SEPTEMBER 3, 2019

We set ourselves a really clear sprint question, one that you can answer with a yes or a no… [and] at the end of 5 [user] tests, we’ll know how that the user would have answered that question… Unless a minimum of 3 – usually 4 or 5 – are a strong yes, it’s a fail and we’ll have to go back around again.

Product Research 109

Product Research Customer Experience Entertainment User Testing 109

Mind the Product

MAY 28, 2019

The only person in the room who is an expert on the customer’s context is the customer. If your customers don’t care that much about your product, then they’re not going to talk to you. The Product Experience is hosted by Lily Smith and Randy Silver. We weren’t disappointed. Quotes of the Episode.

Product Research 151

Product Research Customer Experience Research Software Entertainment 151

Mind the Product

OCTOBER 30, 2019

David Bland is the CEO and Founder of Precoil, an author, and a long-time practitioner of agile and lean startup. He joined us on the podcast to talk about how to create focus around what matters to your users by using different testing methodologies – a topic he and Alex Osterwalder cover in their book, Testing Business Ideas.

Product Research 127

Product Research User Testing Customer Experience Testing 127

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. This often helps the employee experience too, so it’s a win-win. . Free trials are your friend.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

Roman Pichler

NOVEMBER 12, 2019

I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. The technical complexities were greater than anticipated and the development progress was slower than forecasted. To Collocate or Not.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

Mind the Product

APRIL 10, 2019

Few people have more experience in leading product teams than Joff Redfern. Joff’s team at Atlassian creates the products that many of us use to manage our own product and development processes; he’s got a unique viewpoint on the state of product management. The Product Experience is hosted by Lily Smith and Randy Silver.

Product Research 135

Product Research Customer Experience Entertainment Software Engineering 135

Mind the Product

JULY 23, 2019

The three magic questions] What are the user and customer behaviours that drive business results? The desired impact that led to the development of Google Chrome. The Kellogg Foundation’s Logic Model Development Guide. The Product Experience is hosted by Lily Smith and Randy Silver. Quotes of the Episode.

Customer Experience 128

Customer Experience Product Research User Testing Workshop 128

The Accidental Product Manager

SEPTEMBER 18, 2023

Getting customers is hard, keeping them is even harder Image Credit: Stock Catalog There’s no question that streaming services are very hot right now. But many of these new customers end up unsubscribing within a few months, according to new data that has been gathered. customers unsubscribe every month. ViacomCBS Inc.

Customer Experience 73

Customer Experience Product Research Product Management Product Manager 73

ProductPlan

MAY 5, 2022

Your product team has limited time and resources, and you can’t accomplish every initiative on your product development wish list. Common examples include: Targeting new user personas. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. Listen to your users.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

APRIL 22, 2022

Gamification has become one of the technologies that make users care for themselves. Gamification is using gaming techniques in non-gaming applications to solve user problems and engage the audience. Users are interested in coping with the task and improving their state of health. For example, a user of Zombies, Run! ,

Healthcare 137

Healthcare User Testing Entertainment Customer Experience 137

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Device Compatibility. Your Path to Success.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

UX Planet

DECEMBER 15, 2023

Storytelling is an ancient art form used to inform, entertain, and enchant audiences for thousands of years. It is now being used in UX design to create engaging experiences that echo with users long after they have left the interface. These interactions should make users feel something at the emotional level.

UX 89

UX Research Software Customer Experience Product Research 89

Mind the Product

DECEMBER 8, 2020

Our go-to person to learn more about creating a great play experience is Melissa Pickering, Strategic Product Director at The LEGO Group. The post Designing for Play – Melissa Pickering on The Product Experience [Rebroadcast] appeared first on Mind the Product. The Product Experience is hosted by Lily Smith and Randy Silver.

Customer Experience 114

Customer Experience Product Research User Testing Feedback Software 114

Mind the Product

MARCH 24, 2020

Ethical frameworks for product development. The Product Experience is hosted by Lily Smith and Randy Silver. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media & entertainment, retail and financial services. The Black Mirror Test. Talk to us.

Product Research 130

Product Research User Testing Testing Customer Experience 130

The Product Coalition

JUNE 21, 2021

Responding faster to customers always keeps them satisfied and invested. Chats can help people in different ways; from clarifying basic queries or customer support to converting inquiries to business. Why do Businesses need Real-Time communication? build a chat app that holds good for a long time. Future-ready ?—?build

Analytic Tools 148

Analytic Tools Reporting Tools Customer Communications Data Visualization 148

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. At the time, watching TV shows or movies online involved waiting for lengthy downloads and dealing with frequent lag from slow internet speeds. Customers are unhappy. But it wasn’t always this way.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Andrew Chen

JANUARY 23, 2024

In the first 10 hours, it hit 70M views, and at the time of this writing, a few weeks later, it’s at over 140M It’s also funny to compare this to building a product in tech. How generative AI is changing the games industry We are seeing generative AI hit multiple parts of game development.

Generative AI 91

Generative AI Reporting Tools Artificial Inteligence Entertainment 91

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

BrainMates

NOVEMBER 27, 2022

Case Study: How Pets.com Failed Product Development. Many of these are cases where products were developed with little or no understanding of the actual market demand for them. Many of these are cases where products were developed with little or no understanding of the actual market demand for them. By NICK COSTER. million.

Weak Development Team 52

Weak Development Team Development User Testing Product Research 52

The Product Coalition

DECEMBER 30, 2022

In this article, we shall discuss the top-performing video-calling API providers in the market that can aid your app development process. The video interaction between two users happens over VoIP (Voice over Internet Protocol). As of now, MirrorFly has more than 1 billion concurrent users. Stay with us and read on!

Research Software 100

Research Software Customer Experience User Testing Transportation 100

The Product Coalition

DECEMBER 14, 2019

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. Are you looking for the best FinTech developer to build a robust payment app, personal accounting app, or banking application?

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79