Tackling the problem: A simple three-part framework to align your team’s efforts
Intercom, Inc.
JUNE 2, 2021
Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. What outcome does the customer want? . A well-crafted problem statement ensures the team shares an understanding of the core problem your customers are facing. Why do they want it? .
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