The Product Bistro

JANUARY 3, 2017

From the simple: an app on your smartphone to approve purchase requisitions, to the complex: integration of the CRM, the Marketing systems, and the ERP system to provide deep insight into the function and flow of business, and much more were realized every day. Business model shift.

Reporting Tools 247

Reporting Tools Analytic Tools Research Software Customer Experience 247

Intercom, Inc.

DECEMBER 8, 2020

Modern customers expect quick, personal, and effective service. To provide this, you must understand how your customer experience stacks up against these expectations. Data alone won’t produce results, but it will help you to contextualize customer behavior and feedback to provide better service faster.

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Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Effective onboarding is also necessary to set your users up to use your app successfully.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 122

The Product Coalition

JULY 13, 2020

According to McKinsey , data-driven organizations are 23 times more likely to acquire customers. They also are six times as likely to retain customers, and 19 times as likely to be profitable as a result. In order to be data-driven, one has to carefully consider the product analytics tools he is using.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 108

Reporting Tools Systems Review Enterprise Technical Review 108

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. We’ll also tell you which data points and metrics you should pay particular attention to and how to track them using the SaaS analytics software listed here!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

APRIL 7, 2021

The wider global business scene is finally realizing what many successful companies have known for quite some time now: customer support is the face of your company. How are other customer-centric support teams measuring the impact of conversational support? The result is the Customer Support Quality Benchmark Report 2021.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. Many of Vidyard’s free users saw a need for greater functionality and decided to become paying customers.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 18, 2023

Determine the right analysis report to use. Customize data points. Select the date range for the time periods you want to analyze. Use the previous time period option to compare data values visually. You can even use the date field to set a custom start date if none of the aforementioned suits your purpose.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

The Product Coalition

NOVEMBER 9, 2018

Launching a mobile app is only half the battle, because once it’s done, it’s time to dive into the numbers and make sure the app is fully optimized. Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well.

KPI 60

KPI Analytic Tools Data Visualization Customer Experience 60

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Ask uncomfortable questions if you need to.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98

Reveal

SEPTEMBER 12, 2023

In this blog post, we’ll dive into the key highlights, with a particular focus on two standout features: custom visualizations and interactive chart filtering. DIY Custom Visualizations with Reveal With this innovative addition to our platform, you can now control the chart types available within your dashboards.

Data Visualization 100

Data Visualization Analytic Tools Reporting Tools Feedback Software 100

Userpilot

MARCH 2, 2022

On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. To grade OKRs, use a scoring system on a scale of 0.0 Some OKR examples include customer success , marketing , sales, and product management OKRs. OKR vs KPI vs Metrics.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. Less effort, more value—faster! Other times, you need data to be accessible ASAP.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. What is User Retention? User Retention is the continued use of a product or feature by your customers.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

NOVEMBER 23, 2023

Cohort analysis is one of the most useful kinds of product analytics reports. TL;DR Cohort analysis involves tracking and analyzing how different groups of users with common characteristics behave inside the product. Behavioral cohorts are made up of users who interact with the product in a similar way. What is cohort analysis?

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Gainsight

AUGUST 24, 2020

You’ll find me in pursuit of that goal, whether it’s inventing customer success processes, facilitating a working session, managing my team, evolving my workout and meditation routine, or (to the aggravation of my fly-by-the-seat-of-his-pants husband) grocery shopping. KPI and Board reporting. Process development.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? Some might think an organization must be all-in on one of these philosophies.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

The Product Coalition

DECEMBER 5, 2019

Many companies are already starting to offer solutions for this group of people, with data-scientists as the main focus. A revolution in observability that has risen due to new technology from companies such as New Relic. In terms of cost, maintaining core-DS production is quite expensive.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. Our first pet sitters were vet students from the University of Sydney because, of course, they all love pets and they all have some spare time and an interest in making money.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Mixpanel

OCTOBER 17, 2022

Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Folding Burritos

JANUARY 25, 2018

A lot of our time as PMs is spent communicating with other people in our organization. Since the majority of our communication time is typically spent on the tactical, let’s talk about that. “How How’s that KPI doing?”. What are customers asking for in our support channels?”. How long will we be down for?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Mixpanel

JANUARY 19, 2021

This quarter, you’re tasked with improving user retention in the first 7 days, by 15%. Your team suggests two ideas: Change onboarding so it nudges new users to invite their team to collaborate right away. Add a pop-up after registration prompting new users to change the UI from default to custom. A lofty goal!

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Gainsight

JUNE 17, 2022

Without the right data and cross-functional agreement on key performance indicators (KPIs), you risk spending your resources in the wrong place and missing the opportunity to capture and quantify your product-led efforts. Like customer success, product-led growth strategies were born out of a need to optimize SaaS companies.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Birst BI

AUGUST 23, 2018

How many times have you wished for more hours in the day so you can complete more tasks? A key goal of AI or machine learning automation is to have machines complete tasks for you, freeing up time so you can focus on the more complex, higher-value tasks. Assess and validate the model with analysts and business users.

Data Visualization 73

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

The Product Coalition

FEBRUARY 5, 2019

If you’re going to keep up with the rapid changes and challenges, you need to know what’s going on in your app at all times. That’s what real-time analytics tools can provide. What is real-time analytics? According to Gartner, real-time analytics means that the analysis happens within seconds after new data is received.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

ProductPlan

FEBRUARY 15, 2022

It frees them to focus on other demands on their time and attention. A product operations manager at a smaller technology company may engage in different activities than someone at a larger firm. Meanwhile, smaller companies need more tactical support around managing data, tools, and communications.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. How can you justify redirecting resources to tweaking the UX or integrating an API when they could spend time building the next big thing? Some might think an organization must be all-in on one of these philosophies.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. But how do you know you’re picking the right tools? Pendo is the best for tracking mobile users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

BrainMates

APRIL 21, 2020

One of the many, many statistics leagues track is called a batting average – the ratio of times a batter actually hits the ball into play. We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. An effective tool is the top-down specification* framework.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools Research Software 80

Userpilot

JULY 6, 2021

A product growth manager is in charge of your product growth strategy: they are concerned with realistic KPI metrics and can achieve these by researching customer feedback and data, identifying opportunities for revenues, and testing products and features. a new customer segment (this can be demographic, behavioral, or psychological).

Feedback Software 98

Feedback Software Research Software Analytic Tools Onboarding KPIs 98