Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Intercom, Inc.

MARCH 4, 2021

And the timing couldn’t be more urgent. If you’re short on time, here are a few quick takeaways: Black-owned businesses are widely underfunded – it’s not just about lack of capital, but also lack of access to the VC ecosystem. They don’t get paid anything, they treat you like crap, and it’s a waste of time.'”

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Product Innovation Educators

JUNE 7, 2021

If you want to get the important work done more of the time, you’ll find OKRs (objectives and key results) helpful. Her name is Christina Wodtke, and she is a lecturer at Stanford, sharing insight into human innovation and high-performing teams. 13:27] What are the steps for putting OKRs into practice in a product team?

Books 82

Books User Testing Magazine Weak Development Team 82

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. Despite huge growth and development over the last ten years, there’s also been some disappointments. And next thing, it’s cyber truck time. Des: Great.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118

Business of Software Conference

SEPTEMBER 3, 2019

Last names notwithstanding we actually are identical twin brothers. We want to focus on what we learned over here at our near-death experience. We thought ‘Hey we’re on the right trajectory’ and then 2009 came and we thought ‘Oh crap this is going somewhere very bad.’ We will never sell your email address. Transcript.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Userpilot

NOVEMBER 11, 2020

Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology! DAUs/MAUs – Flow Analytics – Pirate Metrics – Time To First Value – Usage Analytics. New User Onboarding Terminology. User Interface Terminology. Measurement Terminology.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Business of Software Conference

OCTOBER 23, 2019

Learn the method that Bruce used to focus his team on the few critical things that resulted in the sale of his company for $125 million. China’s further in distance I think but it’s actually less far in time zones. My name is Bruce McCarthy. I’ve been a product guy for a long time, for most of my career.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Business of Software Conference

JANUARY 16, 2020

April is an expert marketing practitioner turned executive consultant and author who helps technology companies make complicated products easy for customers to understand and love. Positioning describes how our product is the best in the world at providing something that a well-defined set of customers cares a lot about.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108