Intercom, Inc.

JANUARY 21, 2020

I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences. Every app contains at least some text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. How to use micromarketing to convert trial users to paying customers and drive growth. Segment all users based on needs and user journey stages.

Research Software 96

Research Software User Testing Customer Experience Data Visualization 96

freshtrax

DECEMBER 9, 2021

User research is not an exception, and it is crucial to devise appropriate methodologies and documents that go beyond direct translation. In this article, I will share key insights on three aspects of user interviews: Recruiting. There is also a major difference in the landscape of user research. Recruiting.

User Testing 98

User Testing Research Software Product Research Customer Feedback 98

The Product Coalition

OCTOBER 9, 2023

If somebody had been asked to do research about the year 1800 into how transportation could be improved, what would he have done? Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level.

User Testing 110

User Testing Data Visualization Customer Feedback Customer Experience 110

Gainsight

MAY 13, 2021

If one thing is abundantly clear, Customer Success has grown tremendously, both as a function and an industry, in recent years. According to the newly published “2021 Market Guide for Customer Success Management Platforms,” Gartner has seen a “steady growth” over the past five years in the number of inquiries they’ve received on the topic.

Reporting Tools 52

Reporting Tools Research Software User Testing Customer Experience 52

Intercom, Inc.

FEBRUARY 16, 2021

With the evolution of digital technologies, we’re now exposed to other people’s opinions, ideas, and work on an almost minute-by-minute basis. You can’t conjure these bricks from thin air, they’re accumulated through different experiences and influences”. UI refinement used to consume the majority of my time.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

UX Studio: Product Management

DECEMBER 7, 2022

Including UX research in any UX project is crucial for all businesses with any digital platform. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Our team has everything you need to boost your business and have a truly unique platform.

User Testing 52

User Testing Research Software Product Research UX 52

The Product Coalition

MARCH 12, 2022

Photo by Jackson So on Unsplash Artificial intelligence (AI) is changing the way businesses operate across industries, with companies of all sizes using AI for social media and business operations and providing better experiences for their customers. Some have even started using it as a way to automate customer service.

Artificial Inteligence 150

Artificial Inteligence Data Visualization Analytic Tools Research Software 150

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. I have experienced this many times on both sides, as the receiver and the critiquer.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Intercom, Inc.

JANUARY 5, 2021

At Intercom, we believe product managers (PMs) should focus on problems , not solutions. A problem statement focuses on what the customer needs, not what you think the solution should be. This makes it hard and counterintuitive, because as humans we’re wired to think in solutions. 1: The outcome the customer wants.

Transportation 279

Transportation Research Software User Testing Travel 279

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Product Management Unpacked

MARCH 26, 2020

Among the most vulnerable jobs are those with routine physical and cognitive tasks such as office administration, production, transportation and food preparation. The report predicts what automation does not replace, it will complement — as will be the case with many technology workers. jobs are at a high risk of automation.

Data Visualization 186

Data Visualization Artificial Inteligence User Testing Reporting Tools 186

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. But the experiences for many others who rely on tangible interactions with real people?—?they

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

The Product Coalition

MAY 19, 2020

Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing, and public transport info and more?—?all We as researchers constantly supported the product team with insights.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. PKSHA Technology Inc. The platform primarily sells A.I. Market Capitalization.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. The trend also landed in UX writing some time ago, and well, it is definitely here to stay.

Artificial Inteligence 72

Artificial Inteligence UX Research Software Data Visualization 72

Intercom, Inc.

DECEMBER 9, 2021

The sounds you hear every day have been carefully curated not just to drive you towards a specific action but also to set a certain mood and encapsulate the brand that created them – just think about the Window’s 95 startup sound, a six-second-long chime composed by Brian Eno and one of the most recognizable sounds of all time.

User Testing 138

User Testing Transportation Customer Experience Research Software 138

Product Innovation Educators

JULY 18, 2022

Today we are exploring technology-driven vs. market-driven innovation. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. 3:21] How do you view the value of pure research and market-driven research?

Research Software 108

Research Software Feedback Software User Testing Marketing 108

BrainMates

JUNE 25, 2020

User and buyer scenarios are useful Product Management tools for both communication and design. They are used to share and communicate customer situations with your Product team so that they can design ‘market driven’ Products. But what exactly are user and buyer scenarios and how do you create one? Updated June, 2020.

User Testing 85

User Testing Customer Experience Customer Feedback Research Software 85

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Coalition

SEPTEMBER 7, 2023

“The most important thing in communication is hearing what isn’t said.” — Peter Drucker I often go on walks as those are the times I do my best thinking. When I returned to it later, I started with good old mental gymnastics rather than turning to Google, Bing, CHATGPT, or some other magical AI tool. That perplexing issue a user has.

User Testing 101

User Testing Development Product Research Feedback Software 101

UX Studio

AUGUST 8, 2018

The Route4U is an app for people with disabilities which aims to make transportation equally easy for everyone. Many cities have not built their infrastructure for strollers or wheelchair users. Enter the Route4U app. Using this app, people with different issues can plan a journey and find places suitable for their needs.

Research Software 81

Research Software Analytic Tools UX Product Research 81

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

The Product Coalition

NOVEMBER 29, 2022

Zoomers are the first digital generation that grew up in an environment with Internet access and information technology. In comparison with millennials, they are more likely to experiment when choosing a job (for example, searching for positions in solution architects ). Zoomers are advanced Internet users.

Research Software 108

Research Software Product Research Transportation Customer Experience 108

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Aplana is a privately held software development company that has been on the market for 20 years. Echo & Co. Design First. Fuzzy Math. Its client portfolio is diverse too. UX studio.

Product Research 115

Product Research Research Software Software Review Technical Review 115

Imaginary Cloud - Design

JUNE 19, 2019

I can order transportation from pretty much anywhere, I can order any kind of food, check for my city’s event agenda. But what then happens most of the times is that none of the interventions were either important or urgent enough for the stress they caused me. Unnecessary inconveniences. Triggers that'll get you hooked.

Research Software 51

Research Software Technology User Testing Advertising 51

freshtrax

MAY 8, 2019

When was the last time you used cash? However, the situation has drastically changed because of the rise of new mobile payment solutions. Let’s take a look at the mobile payment landscape in Japan and the key players that are changing Japan’s obsolete mobile payment system. According to Yano Research Institute Ltd. ,

Research Software 96

Research Software Banking User Testing Technology 96

UX Planet

FEBRUARY 1, 2024

By Mary Moore, copywriter at Shakuro The flow of time is fast and irreversible: what was popular yesterday is long forgotten today. Whether you’re seeking to enhance user experience or create visually stunning products, this article is a must-read to alleviate your design pains and break through the clutter of tendencies.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Research Software User Testing 52

Userzoom

JANUARY 7, 2020

Can a change management process help your company survive users’ negativity towards necessary changes to your digital product? We need to drive engagement, keep up with new technology and compete with other sites. How do we make improvements to our sites without annoying our users? Without fail, everyone despises it.

User Testing 93

User Testing Customer Feedback Customer Experience Research Software 93

UX Studio: Product Management

JULY 12, 2021

UX studio is an award-winning web design agency with over ten years of experience in digital design. So we did some research to help you find the right eCommerce web design company to work with. Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. Built by Blank.

Research Software 92

Research Software Data Visualization Feedback Software Analytic Tools 92

Product Innovation Educators

JANUARY 24, 2022

Our solution is a solar-powered oxygen production system called the O2 Cube, a device that fills oxygen cylinders. We’re an innovation company, not a research company. We integrated off-the-shelf technologies in a clever way. We learned from others’ experiences and met people in Africa.

Research Software 102

Research Software Healthcare Product Research Transportation 102

Imaginary Cloud - Design

APRIL 16, 2020

If you're about to design a new product or to expand it to a new market, leave your assumptions aside: focus on your users first. Between awesome features, branding colours and business goals, users, who should be the main prioriy, are often forgotten during the process. Don't underestimate user research.

User Testing 113

User Testing Research Software Customer Experience Customer Feedback 113

freshtrax

SEPTEMBER 3, 2019

According to research conducted by the Japanese Ministry of Internal Affairs and Communications , only 13.3% Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. High demand for video conferencing tools.

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

Roy Madden

JUNE 16, 2022

This leading logistics provider scans the horizon to identify trends and opportunities in real time. Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence.

Feedback Software 86

Feedback Software Research Software Customer Feedback User Testing 86

UX Studio: Product Management

APRIL 27, 2020

We went to the field with our football app to get real-life insights. Some years ago their team decided to put a new app in football-lovers’ pockets. This app would guide fans as they travel to a match anywhere in Europe. Packed with clever tips, news, sightseeing and public transport info and more – all focusing on football.

User Testing 83

User Testing Product Research Research Software Feedback Software 83

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. We experience digital products and services on a whole new level: through discrete interactions. VR and AR – how did it progress? gestural designs.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84