Mobile App Ratings Reflect Your Customer Relationships – Here’s How to Improve Them
Alchemer Mobile
FEBRUARY 20, 2020
When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. There’s an easy explanation for this phenomenon.
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