Userpilot

MAY 21, 2024

It’s about creating products that feel intuitive and enjoyable for the user. This practice combines function, usability , and aesthetics to ensure that every interaction a user has with a product is seamless and satisfying. Short for user experience design , UX Design is a vital part of product development.

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User Testing Customer Experience User Experience Customer Feedback 52

Intercom, Inc.

MARCH 31, 2022

Last week, we introduced three brand-new products to help businesses drive customer engagement and growth. One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. Take Zoe Sinnott.

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Feedback Software Product Research Reporting Tools Research Software 118

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. The book covers a wide range of topics, from user research and interaction design to information architecture and usability testing, making it perfect for absolute beginners with no design background.

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User Testing Books Customer Feedback Customer Experience 87

Userpilot

SEPTEMBER 14, 2023

What are the different types of product managers? We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. The types of product managers differ in focus and required skills. Who is a product manager?

Research Software 89

Research Software Analytic Tools Feedback Software Product Research 89

Userpilot

APRIL 14, 2024

Is Userpilot or Amplitude the best tool for user analytics? In this post, we’ll discuss exactly that – what the perfect tool for performing user analysis should deliver and which will be the best choice for your company’s needs. TL;DR Let’s explore how Userpilot and Amplitude compare when it comes to performing user analysis.

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Userpilot

JANUARY 31, 2024

Do you sit at night wondering how your users interact with your product? You can get the answers you need simply from product management analytics tools. To help you know which tool to use, this article will cover the ten best product analytics tools. Do they like it? Are you confused about using it?

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Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. Let’s get to it!

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Reporting Tools 69

Userpilot

OCTOBER 12, 2023

Product analytics are crucial for understanding user behavior, conducting conversion optimization, and improving the customer experience. A/B testing tools take that to the next level by letting you test two versions of a product flow, web page, or landing page, then see how the different versions perform.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Gainsight

JULY 22, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. Want to master in-product communication? And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Relevant to Users. It’s time for a trust fall.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. It took a few years until the team felt the market for this product was mature enough. Any inaccuracies or misinterpretations are due to me.

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Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. Here are the key features to look for in an analytics tool: segmentation, tracking capabilities, A/B testing , and data visualization with analytics dashboards. Userpilot is a powerful product analytics and in-app marketing platform for SaaS companies.

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Data Visualization Analytic Tools Feedback Software Research Software 86

Split

MARCH 20, 2024

This spans planning, development, testing, approval, deployment, release, and post-implementation support. It also facilitates stakeholder visibility and governance of releases. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Agile Velocity

OCTOBER 11, 2023

Lean Portfolio Management (LPM) has become a pivotal strategy for many organizations aiming to optimize their product development efforts and align them with business objectives. Build Quality In : Ensure product quality from the start to reduce costly fixes and rework. Instead, adopting a lightweight governance model ensures agility.

Data Visualization 105

Data Visualization Customer Feedback Product Research Government 105

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span. The time to apply.

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User Testing Analytic Tools Data Visualization Research Software 138

Mind the Product

MARCH 29, 2017

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. It has its origins in Martha Lane Fox’s oft quoted ‘Revolution not evolution’ report which also led to the establishment of the Government Digital Service.

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Government User Testing Data Visualization Product Research 70

Userpilot

DECEMBER 12, 2023

Looking for a good user analytics tool and wondering which one of Pendo, Appcues, and Amplitude is the best option for your SaaS company? There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. Let’s explore how Pendo, Appcues, and Amplitude compare when it comes to user analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Gainsight

AUGUST 15, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. Want to master in-product communication? And if you want your users to realize the value of your company’s partnership, it takes a process framework that they can dive into with confidence. Relevant to Users. It’s time for a trust fall.

Customer Experience 52

Customer Experience Onboarding KPIs Government Customer Feedback 52

The Product Coalition

MAY 5, 2022

Products succeed in the marketplace because they solve at least one problem well enough that a significant number of people decide to pay for it. They make their users’ lives better in some way and they do it better than anyone else. Growing a successful product that continually evolves to meet changing user needs isn’t easy.

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User Testing Feedback Software Research Software Product Research 134

The Product Coalition

NOVEMBER 19, 2022

Since I work in product management, it was a great decision. Debating brings many ways to improve my product management skills. Teams are formed to either be on the government or on the opposition. The government is in favor of the motion and the opposition is against it. For a product manager, this is daily business.

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Userpilot

FEBRUARY 21, 2024

So what are the trends in the data analytics landscape that are actually important for product management ? Natural language processing : NLP revolutionizes customer sentiment analysis and communication by processing human language, improving internal and external interactions and content discoverability.

Data Visualization 78

Data Visualization Analytic Tools Research Software Artificial Inteligence 78

The Product Coalition

JANUARY 6, 2022

(Source: Freepik ) The most important role of a product manager is to truly understand the customers and their problems. Gaining a clear understanding of your customers’ needs, desires, preferences, and dislikes entails gathering detailed information. Understanding your customers is a goal. Getting feedback from visitors.

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Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. Users exhibit a stronger memory recall for incomplete tasks, fostering engagement and curiosity.

Customer Experience 90

Customer Experience Customer Feedback User Testing Systems Review 90

Userpilot

SEPTEMBER 2, 2022

Would you like to know what product redesign is? Are you wondering when a product manager should consider redesigning a product and what the potential benefits are? Are you not sure how to go about redesigning your product? Product redesign is aimed at improving user experience by reinventing and rebuilding your product.

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Feedback Software Research Software Analytic Tools User Testing 85

Mixpanel

MAY 15, 2024

At Mixpanel, we’re always looking to deepen our understanding of our customers. Even though we’re looking at dashboards and numbers plenty, live conversations with product and data leaders provide valuable insights and feedback as we evolve and improve Mixpanel’s analytics platform.

Data Visualization 52

Data Visualization Analytic Tools Enterprise User Testing 52

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

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Analytic Tools Data Visualization Feedback Software Reporting Tools 91

Userpilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software User Testing 52

Birst BI

SEPTEMBER 17, 2019

Data visualization tools, desktop data discovery tools, and visual analytics are examples of traditional self-service BI tools that business analysts embrace because they provide a user-friendly way of quickly turning data into insights. In other words, the art of insight commonly outweighs 100% accuracy or governance.

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UX Studio: Product Management

MAY 13, 2024

We asked product managers, design leads, and research leads to understand why they opt for agency designers and researchers over in-house staff. In this article, we collected the patterns in their motivations combined with our user research and responses in product design-related Slack groups.

Research Software 69

Research Software User Testing Product Research Feedback Software 69

Gainsight

AUGUST 16, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. When it comes time to execute your product engagement strategy, you may feel like you’re caught under a pile of responsibilities. Enter the hero: your in-product tool. Product managers and leaders are busy. Your users are busy.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Ugly research practices are rearing their heads. Image by Nick Bolton.

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User Testing Product Research Research Software UX 121

Amplitude

AUGUST 11, 2020

In a data democracy, everyone—from the engineer to the product manager to the business analyst—can easily access the insights they need to excel at their jobs. They stop your data from being useful, accessible, and comprehensive, preventing your teams from fully understanding your user and how to improve the product experience.

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Data Visualization Government Analytic Tools Customer Feedback 49

Amplitude

JANUARY 21, 2021

Since then, the mission has expanded to include a full suite of financial products to help people achieve financial independence, which means improving financial literacy and providing people with the tools to make smart financial decisions. Everything we do focuses on our members, who are much more than customers.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

Userpilot

AUGUST 15, 2023

How can SaaS companies use self-service analytics to gain the insights they need to drive product growth ? TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. This is possible thanks to intuitive and user-friendly tools.

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Userpilot

AUGUST 16, 2023

This increases their productivity and efficiency. Establishing robust data governance practices and data protection measures are additional challenges involved in data democratization. Data democratization is the process of making data easier to access and understand for non-tech users across the organization.

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Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Trend analysis tracks patterns and trends in user behavior, preferences, and market dynamics.

Analytic Tools 73

Analytic Tools Data Visualization Feedback Software Research Software 73

Userpilot

DECEMBER 10, 2023

Looking for a good product analytics tool and wondering which one of Pendo, Appcues, and Amplitude is the best option for your SaaS company? There are plenty of tools for product analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52