Userpilot

AUGUST 28, 2023

It creates a sense of reliability among the customers, fosters trust, and encourages product adoption and loyalty. TL;DR A brand experience includes the interactions and perceptions a customer shapes during their customer journeys. This perception includes the visual identity and how customers perceive the brand itself.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. SELECT Branding Process by Shakuro Mistake #1: Neglecting market research Market research is the North Star of branding. It illuminates your target audience, their pain points, and desires.

Branding 93

Branding User Testing Product Research Data Visualization 93

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 199

Product Research User Testing Customer Experience Research Software 199

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

Data Visualization 133

Data Visualization ChatGPT Reporting Tools User Testing 133

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. At Xing the technology we use is predefined so I will focus business and user needs and how they are connected. Understanding User Needs is key.

Product Research 167

Product Research User Testing Customer Experience Customer Feedback 167

Userpilot

JANUARY 26, 2023

TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. All users can be excluded from using a product at different stages and along multiple dimensions. This can be a valuable differentiator that attracts more customers. Book the demo!

Product Research 98

Product Research Feedback Software Research Software User Testing 98

Mind the Product

MARCH 12, 2020

I’ll describe what product operations does and how it fits within product teams at my company InVision , then share some of my personal learnings over the past three years, including: Why product ops is needed. Maintaining templates, guidelines, how-to references and resources. What product ops is. Supporting onboarding.

Product Research 192

Product Research User Testing Weak Development Team Customer Experience 192

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Here are 10 guidelines to design high impact experiments.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Userpilot

MARCH 20, 2024

Software licensing sets software usage rules, protecting creators and defining user rights. The freemium model provides free basic software, helping to shorten the time to value and increase the user activation rate. The premium model sells advanced features upfront, focusing on converting freemium users. Book a demo now.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Centercode

MARCH 12, 2019

Those aspects show the difference between crowdsourced testing and beta testing. The conditions surrounding these two test types are very similar. Crowdsourced testing, like beta testing, gives testers real products to use in the real world before release. What are the goals of your feedback?

Crowdsource 71

Crowdsource User Testing Product Research Testing 71

Userpilot

FEBRUARY 15, 2023

We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. TL;DR A product tour demonstrates to your customers exactly how to use your product’s features. You’ve landed at the right place.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

UX Studio

AUGUST 28, 2018

Do you love user personas? At UX studio, we recently had a great conversation about user persona creation which showed us that most designers and researchers have their doubts. This blog post has been written to discover the pitfalls of user personas and how to avoid them. How do we create valid user personas?

User Testing 98

User Testing Customer Experience Customer Feedback Research Software 98

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. We have also asked experts from each department about their Customer Retention Strategy – so let’s dive in!

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services? What are their pain points?

UX 96

UX Reporting Tools Research Software Data Visualization 96

Imaginary Cloud - Design

MAY 30, 2022

The user-centered design ensures that the design of digital products meets people's needs and desires (or usability). It has a project plan and a high-level architecture while keeping the user in mind. It requires a thorough knowledge of business analysis, user research, psychology, and software development. Prototyping.

Research Software 74

Research Software User Testing Analytic Tools Feedback Software 74

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Studio: Product Management

JUNE 23, 2020

Considered to be one of the most promising players in the market for its highly innovative value proposition, Zignaly had just raised funds and was willing to invest heavily into delivering the best possible experience to their users. . The problem. The team: a strategic collaboration. Remote kick-off.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Gainsight

DECEMBER 14, 2020

Our Chief Customer Officer, Ashvin Vaidyanathan , talks to customer success trailblazer Garin Landry in this conversation. Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). Ashvin: Hello, Garin!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

UX Studio

JULY 27, 2022

Did you know that 50% of internet users consider the website design to be deciding for a compelling brand image? Website redesign is the process of enhancing your webpage’s visual appearance and improving its user experience. Ideate the solutions and create a user journey. Test the usability of the final design.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

Research Software 135

Research Software Webinar Product Research User Testing 135

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Great support is key for retention.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

The Product Coalition

MAY 8, 2018

Then sharing openly the lesson learnt from the false start with the previous team may be an incentive to test the new partner against the challenges you have had faced before by listening to their feedback, assessing their know-how and attitude. If you need advice on how to do precise research on software houses?—?feel

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

UX Studio

SEPTEMBER 6, 2023

Even big B2B players (Business-to-Business) were interested in UX research. As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Your website’s design is crucial when you try to win over your users. We combine high-quality website design with user experience design to deliver an end product that helps our partners achieve their business goals. We accomplish this by putting UX research to use, which leads to enhanced, user-centric design.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Takeaways: our tips to reduce churn rate.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Userpilot

MAY 22, 2024

Knowing what your customer does at different stages of their relationship with you can help increase engagement, loyalty, and customer retention. You can access this information through the right customer lifecycle management software. It helps increase customer loyalty , brand awareness, conversions, and engagement.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Reporting Tools 66

The Product Coalition

JUNE 8, 2018

Learning from the best apps in the business, we’ve put together a list of key insights that have helped them reach the top. This is because a native mobile app sits directly on users end devices, allowing the fastest response time and the ability to take advantage of all the features of a smartphone.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? TL;DR A message map is a document outlining what and how the organization should communicate with customers, aimed at helping teams articulate a clear and consistent message about the product. Let’s get to it!

Messaging 101

Messaging User Testing Research Software Analytic Tools 101

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

APRIL 29, 2023

App onboarding best practices will boost your first impressions and show what your app can do for your users. But how do you make sure that your users stick around and get the most value out of your product? There’s no one-size-fits-all solution. TL;DR App onboarding is about educating new users on how to use your product.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Feedback Software 106

Feedback Software Analytic Tools Customer Experience User Testing 106

UX Studio: Product Management

OCTOBER 16, 2020

As a UX researcher, I’ve had many opportunities to collaborate with people from different roles. While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? Customer service as a resource for UX.

User Testing 97

User Testing UX Customer Feedback Customer Experience 97