UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Tools like Colour Contrast can validate your choices.

Customer Experience 74

Customer Experience User Testing Research Software Customer Feedback 74

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Secret PM Handbook

AUGUST 22, 2016

Tools For What We Do. As a product manager, I’d like to find some tools that help me do my job. I deal with: Customers – finding their problems and listening to their product feedback. Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals.

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy. Eoghan McCabe, CEO. “We

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Since January 2020, PLG companies have outperformed standard SaaS growth by 2x.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

The Product Cafe

DECEMBER 12, 2023

Have you ever wondered why, despite listening intently to your customers and diligently building the features they ask for, your product still struggles to gain traction? The Product Death Cycle emerges when we build features based on customer feedback but still see low usage. Are You Trapped in the Product Death Cycle?

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Product Innovation Educators

JULY 17, 2023

He is frequently helping organizations succeed while also holding the role of Professor Emeritus at McMaster University and Distinguished Research Fellow at Penn State University. Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy.

Telecommunications 94

Telecommunications Research Software Feedback Software User Testing 94

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want? How do you guarantee that your team is creating value for your customers in a way that creates value for your business?

Books 52

Books Research Software Product Research Reporting Tools 52

Intercom, Inc.

MAY 2, 2019

And before Instacart, Bangaly was at another “Insta” (Instagram), where he helped double the photo sharing platform’s monthly users to more than 1 billion. Product researchers and managers call these realizations of value “aha” moments. Building for the marginal user vs. the power user.

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. To mark the release of the book, this week’s podcast is a special compilation of some of our favorite insights from those growth-focused conversations.

User Testing 160

User Testing Research Software Customer Experience Onboarding KPIs 160

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. This kind of insight is too superficial for meaningful or disruptive innovation. What is Jobs-To-Be-Done?

Framework 64

Framework Research Software User Testing Customer Feedback 64

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Hutwork

MARCH 19, 2018

Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. To mark the release of the book, this week’s podcast is a special compilation of some of our favorite insights from those growth-focused conversations.

User Testing 126

User Testing Research Software Customer Experience Onboarding KPIs 126

Sequent Learning

SEPTEMBER 4, 2019

Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Still other times, I’m troubled by the actions taken by leaders in companies who direct efforts of product people that don’t directly benefit a customer or that promote decisions without strategic context.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. Businesses use analytics to determine product health, improve the customer experience, test product-market fit, and ensure that they are making the right investments with limited time and resources.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Imaginary Cloud - Design

MAY 22, 2019

In other words, the field is still portrayed as having doubtful tenets and as trying to simply sell design as some sort of phony business strategy. What I advise you to do is to focus on their common ground – the user and the experience – rather than on the title. It can be, for instance, the app to buy the tickets (2).

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Business of Software Conference

SEPTEMBER 10, 2018

What makes Business of Software Conference speakers so smart? Current reading: I’m currently in the middle of reading a whole slew of books on JTBD, for the research I’m doing on the topic. Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck. Like most smart people, they read a lot.

CTO Coach 49

CTO Coach Software Review Research Software Fractional CTO 49

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. The sprint is Google Ventures’ unique five-day process for answering crucial questions through prototyping and testing ideas with customers. Knapp says “the bigger the problem, the better the sprint.”

User Testing 48

User Testing Product Research Feedback Software Testing 48

BrainMates

APRIL 2, 2019

This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Some examples of lagging indicators: Active users. Hate counting? The core of our Product Manager roles is how value is exchanged. Email open rate.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Imaginary Cloud - Design

JULY 2, 2020

In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. User friendly: How the hidden rules of design are changing the way we live, work and play. ? They were landmarks, in their time. And I follow some blogs”.

Books 52

Books Technical Review Research Software Data Visualization 52

Product Bookshelf

AUGUST 22, 2016

Customer analytics. User and customer empathy. IDEA : How do you create a product that constantly engages the customer? The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48