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Tools of the Trade: Using Pendo to Manage Customer Requests

Product Talk

When you’re building a product, you can easily get overwhelmed by ideas. While some of these ideas are unsolicited and may not relate to your current outcome or the opportunities you’re pursuing, that doesn’t mean you want to ignore or discard them completely. We’re changing up the format this time around. Teresa: Okay, great.

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How We’re Turning Feedback into Strategic Product Decisions

ProductPlan

There is no shortage of product ideas. Customer feedback, feature requests, and new ideas born from your interpretation of your product strategy—can all be the starting point for your company’s next great opportunity. How are product teams managing their ideas today? An idea alone does not solve a problem.

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Simplifying User Feedback

The Product Coalition

User feedback, it’s surprising how often it’s overlooked or ignored. Seasoned Product Managers may feel they’ve previously heard everything they need to know to make a decision. New Product Managers may be in their first customer facing role, and gathering user feedback is outside their comfort zone.

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10 Interactive Software Walkthroughs With Examples

Userpilot

We also covered best practices to ensure your walkthroughs get high user engagement. TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Walkthroughs help to: Improve user onboarding. Increase customer retention. Reduce time to value.

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Why is Idea Management Important?

ProductPlan

But coming up with ideas is the easy part. For this reason, product teams need to develop a process for idea management. The two biggest challenges for idea management are efficiently and consistently recording and organizing ideas followed by actually making good use of them. Ideas are fleeting.

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AI Product Management 101: How to Leverage Artificial Intelligence Successfully?

Userpilot

TL;DR AI product management focuses on managing AI initiatives and incorporating AI-based solutions into digital products to better understand user needs and enhance customer experience. AI tools like Tobii and Affectiva help teams with usability testing by tracking user eye movements and interpreting their emotions.

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5 Best Practices for Gathering Customer Feedback in 2018

Pragmatic Marketing

Even though it was frustrating, I understood why the software vendor was trying to gather customer feedback—to help with 2018 planning. The experience also drove me to write this article on what I consider to be best practices for gathering customer feedback. Gathering customer feedback should be a constant.