Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools Feedback Software 101

The Product Coalition

MARCH 3, 2024

Let’s explore how CRM marketing helps to better anticipate customer behavior. Understanding your customers is key, but simply understanding their demographics isn’t enough. Predicting their future behavior allows you to anticipate their needs, personalize their experiences, and ultimately, drive conversions and loyalty.

Data Visualization 123

Data Visualization Analytic Tools Marketing Customer Experience 123

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 104

Data Visualization User Testing Customer Experience Customer Feedback 104

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities. Data becomes a strategic asset In the digital age, data is power. boosted sales by 20%).

Enterprise 130

Enterprise Research Software Feedback Software Strategy 130

Userpilot

APRIL 24, 2024

It’s when a customer decides whether to continue paying for your product or not. If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. SaaS renewals can be a breath-holding moment.

Feedback Software 78

Feedback Software Customer Experience Customer Feedback User Testing 78

Userpilot

APRIL 24, 2024

TL;DR Userpilot is a product growth platform that enables customers to create in-app experiences to drive user engagement. It also offers analytics and feedback capabilities to enable teams to make data-driven product decisions. Want to find out more about Userpilot features or the implementation process? Book the demo!

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Feedback 88

Userpilot

APRIL 24, 2024

Demos are crucial for your sales process success, which is why you need to learn SaaS demo best practices to create beneficial content. Similarly, you can't expect potential customers to come on board without a well-designed software demo first. Re-engage with older prospects as they move along in their customer journey.

Demo 75

Demo Research Software Feedback Software Product Research 75

Userpilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth.

Artificial Inteligence 101

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 101

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! Book the demo to find out more! What are Salesforce integrations?

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Feedback Software 103

Userpilot

APRIL 18, 2024

Looking for the best customer segmentation examples? TL;DR Customer segmentation involves dividing your customers into different groups based on common characteristics, such as age, gender, industry, device type, and company size. You can segment customers based on different criteria. Let’s get started.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. There are also governance and ethical concerns, like data privacy or AI bias. This includes the SaaS industry too. How to implement AI to build better products.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. to assist customers at all times.

Onboarding KPIs 104

Onboarding KPIs Customer Experience Feedback Software User Testing 104

Intercom, Inc.

JUNE 7, 2022

Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. This can involve calls, emails, targeted messages, and other highly personalized one-to-one outreach. Marketing qualified lead (MQL). Opportunity.

Inbound 245

Inbound Customer Communications Research Software Data Visualization 245

Userpilot

MARCH 6, 2024

Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. Using First-Party Data for Upselling : Collecting first-party data to enable contextual upselling inside your app and increase sales. Adding UGC to an upgrade prompt with Userpilot. #2

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Product Innovation Educators

NOVEMBER 6, 2023

How product managers can use AI to get more actionable insights from qualitative data Today we are talking about using qualitative data to drive our work in product and consequently improve sales. This is a very manual process, so few teams decide to do the work. [4:22] 4:22] What does that manual process typically look like?

Data Visualization 116

Data Visualization Reporting Tools Analytic Tools Feedback Software 116

Userpilot

FEBRUARY 21, 2024

In SaaS, the top data analytics trends can either be a revolution or just fluff. So what are the trends in the data analytics landscape that are actually important for product management ? Edge computing : Processes data closer to its source, analyzing data faster, giving real-time insights, and reducing latency and network costs.

Data Visualization 90

Data Visualization Analytic Tools Research Software Artificial Inteligence 90

Userpilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product. Zendesk uses branched onboarding for better personalization.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

Userpilot

MARCH 27, 2024

Event analytics is a great way for SaaS companies to study user interactions to gain actionable insights into the customer journey. Knowing what steps users take to perform an event can help uncover friction points that are ruining the customer experience. Before diving into event analytics, you need to collect the right data.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Events 98

Userpilot

DECEMBER 7, 2023

Customer experience management vs customer relationship management? Both are important for affecting your customers, but what exactly are they, and how do they differ? CRM uses specialized software to manage customer relationships, analyze data, and improve outcomes by personalizing services and expecting customer needs.

Customer Experience 100

Customer Experience Feedback Software Analytic Tools Customer Feedback 100

Userpilot

APRIL 22, 2024

A step-by-step process for effective feature analysis. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Review feature usage data. Use segmentation to improve personalization. This article aims to simplify feature analysis.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Weak Development Team 89

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

User Testing 104

User Testing Analytic Tools Research Software Feedback Software 104

Userpilot

APRIL 16, 2024

Also, collect qualitative data through surveys to understand users better. End-user behavior monitoring is the process of observing how people move through and engage with your product. This data helps eliminate friction points from the user journey. To analyze user behavior, define the user persona first.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). But it’s not your only option. What is onboarding?

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Embedded Analytics 96

Userpilot

FEBRUARY 20, 2024

TL;DR Targeted email marketing is a strategy focusing on sending personalized emails to segments of your audience based on their unique characteristics and behaviors. Benefits of targeted email marketing include enhanced engagement , retention, conversion rates, ROI, and better insights into customer behavior.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization User Testing 95

Userpilot

APRIL 3, 2024

Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 96

The Product Coalition

OCTOBER 5, 2023

In this article, we will explore AI in HRM, delving deeper into its multifaceted applications and revealing how it streamlines recruitment, optimizes talent management, enhances decision-making, and cultivates a more dynamic and data-driven HR ecosystem. By analyzing this information, AI can pinpoint employees at risk of leaving the company.

Data Visualization 128

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 128

Userpilot

DECEMBER 7, 2023

Data is the backbone of modern marketing. Thus, properly harnessing data-driven insights is key to achieving product growth and business success. This article explores what data-driven insights are and why they are important. To adopt a data-driven approach, you’ll need to first understand your business goals.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Research Software 101

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. Gather user sentiment data from multiple sources.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Reporting Tools 100

Userpilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. TL;DR Funnel tracking refers to the process of monitoring and analyzing the steps or stages that users go through. Set up sales funnel steps with specific data points and filters.

Data Visualization 102

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 102

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn. In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support

Feedback Software 102

Feedback Software Analytic Tools Data Visualization Customer Feedback 102

The Product Coalition

JANUARY 25, 2024

These chatbots are extensively used in various industries and applications to streamline processes, improve customer experiences, and automate tasks. The chatbot’s interaction with users begins with natural language understanding, or NLU, which is responsible for understanding and processing the user’s input in natural language.

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Personalized experiences are becoming standard in the SaaS world. Data breaches in recent years are fuelling the demand for secure software experiences. Proactive support is the key to winning over customers.

Analytic Tools 103

Analytic Tools Data Visualization User Testing Reporting Tools 103

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. But how do you collect the right data for your analysis? This article shows you a step-by-step process and some of the best tools to use. Track customer behavior for experience insights.

Data Visualization 84

Data Visualization Dashboard Customer Feedback User Testing 84

The Product Coalition

OCTOBER 13, 2023

Whether it’s automating routine tasks, analyzing vast datasets for valuable insights, or enhancing customer interactions, AI plays a pivotal role in optimizing business processes and decision-making. Natural Language Processing (NLP): NLP enables computers to understand and generate human language.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Analytic Tools User Testing 126

Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 94

User Testing Customer Experience Data Visualization Customer Feedback 94