Product Management Unpacked

SEPTEMBER 17, 2021

A lot to manage for these servant-leaders, for sure. Of product development and improvement. Of capturing customer feedback. Of course,ownership of the processfor developing and improving products and services comes with its own set of rewards, as well as challenges. Ownership of the strategy. Of aligning their teams.

Product Management 204

Product Management Product Manager Product Research User Testing 204

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

DECEMBER 20, 2023

Machine learning enhances customer experience by delivering personalized recommendations based on customer behavior and preferences. Machine learning improves user satisfaction by enabling proactive customer support, predicting potential issues, and offering timely assistance. Customer recommendation example.

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. We also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment.

Artificial Inteligence 134

Artificial Inteligence Reporting Tools Feedback Software Research Software 134

Userpilot

APRIL 29, 2024

TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction. Providing easy website navigation for new visitors helps convert them into free trial users. Ultimately, it helps improve customer satisfaction and product adoption.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Experience 105

Userpilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example. Tailor the customer journey with Userpilot.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 104

The Product Coalition

MAY 18, 2022

Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Thus, custom software development and engineers face the same challenges faced by the market demand. Read the article to know what it is? What is continuous improvement ?

Reporting Tools 127

Reporting Tools Software Developers Software Development Feedback Software 127

Userpilot

APRIL 30, 2024

Meagan Glenn , Senior Program Manager (Success and Product) from Lavender lays it out for us in this interview. Glenn delves into different ways for leveraging feedback, managing negative responses, common mistakes companies should avoid, and much much more. Let’s dive in.

User Testing 104

User Testing Customer Feedback Feedback Software Data Visualization 104

Userpilot

MAY 1, 2024

User experience focuses mainly on the specific interactions users have with your product, while product experience is the customer’s overall perception of your product throughout their relationship with it. Product experience management helps to: Enhance the entire customer journey and deliver personalized experiences.

Customer Experience 105

Customer Experience Feedback Software Analytic Tools Product Research 105

Userpilot

APRIL 17, 2024

A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization. Userpilot offers in-app surveys , user action tracking, and behavior analysis to provide granular insights and improve user experience and product development.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

JUNE 14, 2023

Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. The best product feedback survey templates include the following: Likert scale customer product experience survey to assess various aspects of the product experience using a rating scale.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. As product teams develop custom solutions to secure deals, their efforts directly influence CAC.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

Userpilot

JANUARY 27, 2023

TL;DR Evaluative research gauges how well the product meets its goals at all stages of the product development process. The purpose of generative research is to gain a better understanding of user needs and define problems to solve, while evaluative research assesses how successful your current product or feature is.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

Product Management University

APRIL 10, 2023

(Artificial Intelligence) AI and product management is a white-hot topic that runs the gamut, from the countless benefits to product managers all the way to replacing product managers…and everything in between. AI and Product Management The possibilities are endless. Will AI Eventually Replace Product Managers?

Artificial Inteligence 147

Artificial Inteligence Product Management Product Manager Management 147

Userpilot

SEPTEMBER 20, 2023

The eternal debate: product manager vs. project manager. In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively.

Reporting Tools 105

Reporting Tools Customer Experience User Testing Research Software 105

The Product Coalition

NOVEMBER 30, 2021

There is a very famous phrase in management that says: “You can’t manage what you don’t measure.”?—?Peter What should I follow in the day-to-day of a development team? In the Software Development area, we see a continuous difficulty in defining which numbers to analyze and which will best represent the performance of a team.

Feedback Software 141

Feedback Software Weak Development Team Software Developers Software Development 141

Split

MAY 15, 2024

While the terms “deploy” and “release” may seem similar, they represent different processes that play crucial roles in the software development lifecycle. Understanding their nuances is essential for streamlining operations and delivering high-quality software to end-users.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

Haines-Group

NOVEMBER 15, 2023

Organizations generally realize that they must manage Customer Experience to create meaningful customer value. Yet too often organizations align the Product Manager role solely with product development efforts, trapping those who occupy the role in a too-narrow, “build-it and they will come” mindset.

Customer Experience 78

Customer Experience Management Management Customer Satisfaction 78

Product Management University

JANUARY 19, 2023

An expanding portfolio requires stronger collaboration among product managers to ensure customers get what they need: solutions that deliver quantifiable value at a level higher than just the users. Is it time to rethink your approach to product management strategy? What is Strategic Portfolio Management?

B2B 130

B2B Strategy Product Strategy Customer Experience 130

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. What is root cause analysis in product management? It’s used to identify the underlying causes of issues or faults in a product or the product management process.

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

DECEMBER 12, 2023

By prioritizing the UX team’s effort to address the most acute user problems, a UX roadmap has a significant impact on improving satisfaction and loyalty. Product roadmaps provide a high-level view of all product development motions, including UX ones. What are the different types of UX roadmaps?

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. Yet, for many product managers, simplicity is challenging to achieve. We were at odds. Ugh, so entitled — haha. Life is good.

Roadmap 113

Roadmap Feedback Software Onboarding KPIs User Testing 113

Userpilot

NOVEMBER 19, 2022

What is product service management? How is it different from product management ? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. They also help develop only the products that satisfy real user problems.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. Extract feature development insights. Encourage users to share feedback.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

JANUARY 14, 2023

What can product managers do to improve their chances of building successful products? Successful SaaS products satisfy user needs and realize organizational business goals. Successful SaaS products satisfy user needs and realize organizational business goals. PMs of successful products build features in response to user needs.

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

SEPTEMBER 21, 2022

Collecting feedback data provides users with different ways to share their thoughts about your product. Gather feedback on product user satisfaction so you can find ways to improve customer loyalty. Types of feedback forms (read more for examples and templates): Customer forms for understanding your user persona.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? Trend report generated with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? After reading this article, you’ll see how a good CRM helps to cultivate healthy customer relationships that lead to higher engagement, loyalty, customer retention , and mouth-watering LTV. Improved customer experience (CX).

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

JUNE 28, 2022

Researching the market is one of the most important roles of a digital product manager. In order to produce a profitable and effective strategy for your product, research into the demands of your consumers is highly important in ensuring that you are successful as a digital product manager. What Problems Can Market Research Solve?

User Testing 113

User Testing Market Research Product Research Research Software 113

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Effective risk management Generative AI aids in risk mitigation by facilitating early detection and resolution of issues.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Userpilot

NOVEMBER 5, 2023

If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction. Sample customer journey map.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience User Testing 104

Userpilot

FEBRUARY 4, 2023

Initiative examples such as using in-app guidance and sending NPS surveys to collect actionable feedback allow you to retain more customers. Using tooltips and running webinars to guide customers can help you drive feature discovery. You can develop and execute strategic initiatives with the OKR framework. Initiative example #2.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

JULY 31, 2023

The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Pendo Feedback is a module for collecting and managing customer requests. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97