The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. It can automate customer interactions using natural language, increasing issue resolution and reducing time spent.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Userpilot

DECEMBER 20, 2022

How can you use marketing funnel KPIs to ensure success at every stage of the funnel? This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel helps you understand your customers in-depth and develop effective marketing strategies.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

APRIL 10, 2024

Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? Every business has its own unique needs and goals when it comes to collecting user satisfaction data. Build in-app NPS surveys with no code.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

APRIL 24, 2024

In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. It supports MRR growth and provides consistent access to your users. Customer lifetime value formula.

Feedback Software 104

Feedback Software Customer Experience Customer Feedback User Testing 104

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 127

Reporting Tools Software Developers Software Development Feedback Software 127

Userpilot

MARCH 12, 2024

Company activity metrics describe a wider range of activities within a company, including its operational, marketing , customer service , and financial performance. Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. The CAC score.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Satisfaction 105

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Userpilot

APRIL 22, 2024

TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats. Customer sentiment dashboards help you generate the following: Sentiment trends over time. Sentiment distribution.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

FEBRUARY 20, 2024

We also share software products you can use to create a foolproof product roadmap and drive product-led growth. This approach to product management reduces bias and guesswork, ensuring every new product or feature released aligns with user needs and the ever-evolving market demands. What is a data product roadmap?

Data Visualization 105

Data Visualization Feedback Software Research Software User Testing 105

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. The best walkthrough software on the market is Userpilot.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Create tooltips code-free with Userpilot. Why do you need a resource center?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or WalkMe? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Apty? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Pendo or Userlane? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Looking for the best tool for no-code growth?

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

Userpilot

JULY 27, 2022

Ever wondered why product lifecycle marketing is that important for SaaS? Every product goes through a life cycle from the moment it enters the market until the end. The marketing plan must include strategies for every phase of a product’s lifecycle to be successful. Let’s get started! Book a demo to learn more!

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Intercom, Inc.

AUGUST 25, 2020

On this episode of Intercom on Product myself and Paul (Adams, our SVP of Product) delve into how product teams can and should partner with their marketing team peers. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Feedback Software Onboarding KPIs Reporting Tools 238

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Want to see how Userpilot can help you find market gaps?

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Another no-code solution is Spekit.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 22, 2024

TL;DR SaaS customer support is the process of assisting customers who use your product. Exceptional customer support boosts customer satisfaction and encourages customer loyalty. Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

JULY 27, 2021

Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Cross-reference your detractor score customer data with their in-app behavior analytics data to highlight patterns that lead to increase customer churn. NPS helps you identify user problems and successes.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. It includes marketing, advertising, and promotional activities to reach the target audience.

Onboarding KPIs 98

Onboarding KPIs Product launches Analytic Tools Feedback Software 98

Userpilot

JANUARY 17, 2024

TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

SEPTEMBER 28, 2022

Good customer perception improves the overall success of your business, enhances your brand image, ensures repeat purchases, and increases customer satisfaction and loyalty. The three stages of the customer perception process are sensing, organizing, and reacting. What is customer perception? Online reviews.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

APRIL 3, 2023

In this article, you'll learn: What customer feedback is. TL;DR Customer feedback refers to the opinion of those who purchase your product or service on their experience with the said product. User feedback provides you with valuable insights that help you improve the product, via feature requests , bug reports, etc.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98

Userpilot

JANUARY 28, 2024

TL;DR Product performance metrics are quantitative measurements that provide insights into user interaction with a product and its impact on the product’s and business’s overall health, used to assess product success. Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

MAY 14, 2023

Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Email surveys let you understand customer experience at different stages of the user journey and after specific interactions. Create NPS surveys with Userpilot.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 16, 2023

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. It can reference articles in your help center, look at conversation data, search through public URLs, or pull information from integrations. You can also trigger checklists by embedding the code snippet in a webpage.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Data Visualization 52

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Implementation : Agile implementation refers to the tactical execution of Agile methodologies and practices within an organization.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

NOVEMBER 19, 2023

In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. What do users say about Intercom? Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

APRIL 16, 2024

With multiple businesses offering similar goods and services in today’s competitive market, customer loyalty and retention are critical to success. In this article, we will examine what customer loyalty and retention mean, how to measure them, and strategies that can help you improve both.

Feedback Software 52

Feedback Software Analytic Tools Customer Experience User Testing 52

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

AUGUST 31, 2023

TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap? What is Google Analytics?

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

MAY 8, 2024

In-app messages are alerts that users receive when using the product while push notifications are alerts that users receive when the app or product is not in use. Try Userpilot and Take Your User Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is in-app messaging?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. Online marketing strategies for social media, emails, press releases, etc.

Product launches 98

Product launches User Testing Feedback Software Research Software 98