Customer Satisfaction Product Goals Product Manager UX 
UX Planet
DECEMBER 15, 2023
Every dollar’s worth of expense is a fight, and spending 30% of the budget on “simply asking questions” (read: UX research) can be a hard sell. So, how do you ensure that UX gets its due in terms of investment? How do you plan to set aside a budget to enhance product performance and user satisfaction?
Userpilot
FEBRUARY 28, 2023
If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.
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Userpilot
SEPTEMBER 28, 2022
Setting smart product goals is a vital skill for any sensible SaaS owner or product manager to get right. In this article, we’re going to explore what makes an effective product goal, the difference between goals and product initiatives, how to set them and make them work with your product backlog, and more.
Userpilot
FEBRUARY 9, 2023
What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? Use user behavior and product usage data to choose your optimization goals. Let’s dive right in!
Userpilot
JULY 13, 2023
Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).
Userpilot
APRIL 25, 2022
Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Why should product managers use friction logs? Let’s dive in!
Userpilot
AUGUST 13, 2023
A feature prioritization matrix is a product management tool that helps teams decide what features to develop next. The criteria usually revolve around feature importance, like its business or customer value , the resources required to build them, like cost or time, and how much they reflect the organization’s values and goals.
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