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Kano Model: What It Is & How to Use It to Increase Customer Satisfaction

Userpilot

Kano analysis is effective for the following reasons: It’s a user-centric framework that’s simple to execute. It boosts customer satisfaction by prioritizing features that align with customer needs. Kano model covers five feature categories: Basic features customers expect. Book a demo now to learn more.

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A Day in the Life of a Product Manager

Product Management Unpacked

Not surprisingly, many of those challenges revolve around managing diverse teams, leveraging divergent perspectives and expectations, removing obstacles that impede progress, and striking the right balance with team members between the technical and business nature of product management.

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13 Types of Customer Feedback: How to Collect Valuable Feedback As a Product Manager

Userpilot

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

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AI and Product Management – The Possibilities Are Endless

Product Management University

(Artificial Intelligence) AI and product management is a white-hot topic that runs the gamut, from the countless benefits to product managers all the way to replacing product managers…and everything in between. AI and Product Management The possibilities are endless. Here we go again.

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How to Optimize the Developer Experience for Monumental Impact

Speaker: Anne Steiner and David Laribee

To understand how a great DX can contribute not only to the well-being of our development teams, but also to the broader objectives of product success and customer satisfaction, we first need to understand the relationship between DX and the Product Manager Experience!

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What Product Management Metrics Really Measure?

Alchemer Mobile

While exact metrics and the prioritization of those KPIs differs from company to company, there are three key areas all product managers measure: Customer acquisition. Customer experience. Ultimately, measuring these different KPIs allows product managers to answer the question, “Why?” Love Ratio.

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Applying Gestalt Principles for Product Managers

The Product Coalition

One pillar of product management is the user experience. Design is a conversation between the designer and the user, with Gestalt principles acting as the grammar that helps convey meaning.” The way users perceive and interact with a product influences their overall experience.

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Leading the Development of Profitable and Sustainable Products

Speaker: Jason Tanner

Takeaways: Learn how to increase profits, enhance customer satisfaction, and create sustainable business models by selecting effective pricing and licensing strategies. June 20, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use Product Management Today’s webinars to earn professional development hours!

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Your #1 KPI as a Product Manager

Speaker: Shardul Mehta, VP of Product Management, American Well

What's the #1 metric you should be tracking as a product manager? Customer satisfaction? Because to understand your #1 KPI, you need to understand your primary job as a product manager. Because to understand your #1 KPI, you need to understand your primary job as a product manager.

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Trends in Embedded Analytics

Download the report to learn how embracing embedded analytics can unlock new markets, revenue growth, and heightened levels of customer satisfaction for your digital product. In this study, Infragistics explores the trends in modern adoption and usage of the technology.

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Building a Culture of Experimentation: Using Continuous Development for Faster & Safer Product Releases

In other words, continuous development enables progressive rollout techniques, which has given rise to a culture of experimentation, allowing teams to build better products based on real-user feedback and guaranteeing customer satisfaction.