customer-support-software 
Usersnap
JULY 14, 2021
A couple of days ago, there was a customer who came in to ask us if we knew about a great customer support software that works as Usersnap does for bug tracking, just that this customer wanted it for customer support. But here’s the deal: Usersnap can also take care of your customer support requests.
Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Don’t custom code – use the right knowledge base software. Create granular content.
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Product Talk
MARCH 13, 2024
Feature parity across desktop and mobile is rarely what customers need or want. If an organization wants to shift to product teams—teams empowered to drive outcomes —they need to structure their teams such that each team includes the necessary skills and abilities required to build and deliver customer value.
Userpilot
APRIL 29, 2024
How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. Let’s dive in!
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
TechEmpower - Product Management
JULY 24, 2023
Even when they have talked to multiple developers or development firms, we’re often the first to ask basic questions like “Who are your customers?” Who are the customers? Can you provide specific examples of different types of customers, what they need, and what the system will do for them? will you leverage?
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.
Speaker: Mickey Mantle, Founder and CEO at Wanderful Interactive Storybooks | Ron Lichty, Consultant: Interim VP Engineering, Author, Ron Lichty Consulting, Inc.
In order to be successful at delivering software, organizations need to become data-driven. Teams and their leadership need to leverage data to achieve better customer outcomes. How to effectively use data in performance reviews to enhance team performance to support customer experience.
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