Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs.

Product Research 77

Product Research Customer Feedback Data Visualization User Testing 77

Userpilot

MARCH 7, 2024

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

Analytic Tools 89

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 89

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. TL;DR Customer analytics involves gathering and interpreting customer data for actionable insights.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Feedback 89

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Customer Experience 89

Userpilot

JUNE 20, 2023

As a product manager, how can you effectively validate ideas and build a successful product that delights users? TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. This is the key focus of our guide.

User Testing 80

User Testing Product Research Feedback Software Customer Feedback 80

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 80

Customer Experience User Testing Analytic Tools Feedback Software 80

Mixpanel

MAY 23, 2024

When you’re releasing a new product or feature, the step that gets the most attention is usually the beta testing phase. But getting a feature to a market-ready state is a long process involving months of work before you get to beta testing. Even though you’re talking to customers, this isn’t really a research group.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Userpilot

MAY 30, 2024

PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability. Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Reporting Tools 78

Amplitude

JANUARY 23, 2018

As VP of Product at Amplitude, I get the opportunity to work with hundreds of different products teams every year?—?ranging So in the mode of Ben Horowitz’s classic essay Good PM/Bad PM , I’ve captured my thoughts on what I believe makes a good product team vs a bad product team. are experts on the customer.

Weak Development Team 102

Weak Development Team Data Visualization User Testing Analytic Tools 102

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

UX Studio

MARCH 1, 2024

Our blog post guides you through the maze of AI research tools. We’ll uncover the hurdles of current AI-powered research tools and spotlight the most promising ones to keep an eye on. Let’s dive in and navigate the future of research together! Read on to get a sneak peek at our research team’s conclusions.

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

ProductPlan

OCTOBER 6, 2022

These days I look forward to starting research and discovery with nothing but a hypothesis. Throughout my experience, I’ve used many frameworks and tools to support the research and discovery process. With our vision in mind, we stepped back and asked, “What can we do for customers in addition to roadmapping to achieve our vision?”

Product Research 88

Product Research User Testing Research Software Feedback Software 88

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 85

ChatGPT Data Visualization Onboarding KPIs Research Software 85

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them.

Product launches 81

Product launches User Testing Product Research Analytic Tools 81

Userpilot

MAY 21, 2023

It is extremely time-consuming and pretty stressful because you need to get it right the first time. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases.

Onboarding KPIs 73

Onboarding KPIs Feedback Software User Testing Product Research 73

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 78

Data Visualization User Testing Customer Feedback Analytic Tools 78

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. What Is a User Journey? Also known as: Table of Contents.

Analytic Tools 95

Analytic Tools User Testing Customer Experience Research Software 95

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback. Let’s start!

Customer Feedback 69

Customer Feedback Data Visualization Feedback Software User Testing 69

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. It helps the customer understand your product and how it can satisfy their needs. It helps the customer understand your product and how it can satisfy their needs.

Research Software 93

Research Software Feedback Software Analytic Tools Positioning 93

Userpilot

MARCH 31, 2023

Trying to reduce churn but don’t know where to start with customer attrition analysis? Customer attrition takes place when customers leave your product or service. While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 78

Data Visualization User Testing Analytic Tools Customer Feedback 78

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. This includes identifying usage patterns and popular features across different user segments and time periods.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Studio: Product Management

JUNE 22, 2021

They get most of the recognition, but they also have to be involved in everything, which is super tiring and often leads to stress, burnout, and bad health. They don’t have to make every decision and double-check everything done by their teams. Context: the most important tool to empower your team. All without their manager.

Data Visualization 130

Data Visualization User Testing Analytic Tools Weak Development Team 130

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. CSAT surveys.

Product Research 75

Product Research Data Visualization Analytic Tools Feedback Software 75

Userpilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? We finish with an overview of product analytics tools that your team can benefit from. Segment analysis focuses on common qualities shared by similar users. This is the main question we tackle in this article.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 94

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. tools to use to capture user clicks. This can be a broken link, poor onboarding , confusing UX, etc. What is click tracking?

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software Customer Feedback 86

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. I’ve yet to find a one-size-fits-all solution. Describe something new you have learned about your customers in the last two months. Why does it depend? Mistakes are common.

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Userpilot

OCTOBER 30, 2022

How can you leverage customer analytics to drive product growth in your SaaS business? Customers are one of your most valuable assets. It’s crucial to maintain track of customer needs and even exceed their expectations if you want to take a customer-centric approach to growth. What is customer analytics?

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Feedback Software 86

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs.

User Testing 82

User Testing Feedback Software Research Software Onboarding KPIs 82

Userpilot

JULY 11, 2022

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! Improve retention.

Reporting Tools 94

Reporting Tools Feedback Software Customer Experience User Testing 94