The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. Ideally, with a great onboarding flow, when someone asks one of your customers what their favorite part of managing their finances is, they hold up their phone and say “the app I use.”

Onboarding KPIs 122

Onboarding KPIs Analytic Tools Research Software Data Visualization 122

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. While it’s helpful to be aware of the indicators that may be commonly used for the type of product you manage, it would be a mistake to blindly adopt them. Less is More.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. Your team, manager and stakeholders would benefit it from it too, as would you. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are Upcoming Workshops Lean Product management ?—?Barcelona?—?July

KPI 91

KPI Data Visualization Workshop Analytic Tools 91

Mixpanel

MAY 27, 2021

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs.

Data Visualization 140

Data Visualization KPI Customer Experience Analytic Tools 140

Birst BI

DECEMBER 18, 2018

Historically, business users have been presented with dashboards that describe the current state of a KPI, i.e. Net Profitability, Customer Retention, and more. What happens next is a treasure hunt in identifying the drivers of the KPI’s behavior. Mona Patel works in Birst’s Product Strategy team. How does it work?

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

Roman Pichler

APRIL 13, 2021

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. While it’s helpful to be aware of the indicators that may be commonly used for the type of product you manage, it would be a mistake to blindly adopt them. Less is More.

Feedback Software 156

Feedback Software Data Visualization Analytic Tools Research Software 156

Amplitude

JUNE 21, 2018

David is as much a user of his product as he is a manager of it. He was the first product hire at Amino, an app with a vast array of mobile communities for whatever you’re into. Meet David Berman, Product Manager at Amino Apps. One word to describe how you product manage : Versatility.

Feedback Software 45

Feedback Software Data Visualization User Testing KPI 45

The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? However, they are mostly addressing data-scientists or -engineers, which are, of course, the first personas that feel the pain of managing multiple models. In the second, are DS managers, product managers, CEOs, and Investors.

Data Visualization 78

Data Visualization Reporting Tools Technical Review Research Software 78

The Product Coalition

JUNE 9, 2022

In this article, we will cover the essential app metrics for: Product managers UX/UI designers Growth marketers iOS and Android developers Backend developer Found yourself on this list? Mobile app metrics to track for Product Manager In the mobile industry, the product manager plays a significant role.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

OCTOBER 16, 2023

Although both help you make data-driven decisions, product analytics focuses on product improvement. It starts tracking data from the moment a user first signs up for your product. It helps marketing managers identify the best marketing campaigns and channels. There are a variety of KPIs for tracking product analytics.

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 95

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. The post Optimizing internal product communications appeared first on Folding Burritos. “Why are we working on this?”.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Userpilot

APRIL 23, 2021

SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. SaaS User Persona Example -Userpilot: Customer Success Manager 4. SaaS User Persona Example-Kontentino: Social Media Account Manager in an Agency Wrap up. All in one dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Dear Strategy

DECEMBER 21, 2020

Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning? With all of those definitions, then, where in the world does this term “KPI” fit in?

KPI 52

KPI User Testing Technical Review Vision 52

ProductPlan

FEBRUARY 15, 2022

Product operations is an increasingly important part of the product ecosystem. This supporting function enables the success of the product management team. As product operations staffing matures, so has the range of titles, responsibilities, and career pathways in this discipline.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

The Product Coalition

JULY 13, 2020

Industry-standard capabilities of a product analytics tool are the abilities to capture events and user journeys. The tool should provide relevant insights for this on the dashboard. Advanced product analytics tools automatically capture all interactions that users take without the need for an event setup.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. For an even deeper dive, be sure to check out Tim’s Product Discovery masterclass. Why should product managers care about analytics, and where should it fit into?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Coalition

FEBRUARY 5, 2019

You need your data to be as up-to-date as possible, and your analytics to be as accessible as possible, so you can pull open your dashboard at any time of day and know your app’s status. If your dashboards show the most up-to-date data, they’ll give you the power to make good decisions fast. You need to make good decisions fast.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Indicative

SEPTEMBER 19, 2018

By combining Snowplow data with Indicative’s high-speed behavioral analytics engine, marketers, product managers, and data analysts can generate their own insights in seconds. Build a dashboard once, and know that it will always have the most up-to-date data. Have you ever been asked to pull a KPI report at 5 p.m.?

Data Visualization 86

Data Visualization Customer Experience Dashboard Analytic Tools 86

Mind the Product

JULY 16, 2018

When looking at the different methodologies, if there is one commonality between them, it is the ask that product managers (and ideally product marketers, designers, and engineers) get real face time with real customers/prospects to identify market problems and opportunities (here’s a great post on this from Rich Mironov).

Product Research 83

Product Research User Testing Data Visualization Customer Feedback 83

Mind the Product

JUNE 5, 2017

Like a sailor who navigates a path through stormy seas, a product manager needs to navigate their product through the needs of customers, business partners, and stakeholders while following the product vision (the end state for what the product will deliver in the future). It’s not a roadmap or a KPI.

Banking 115

Banking KPI Vision Customer Experience 115

Amplitude

JANUARY 8, 2021

This could be our last shot, so I’ve had the fifteen product managers stack rank fifty events each. You need to, as Square PM Shreyas Doshi describes it, treat analytics “as a product”…with your team(s), and through them your customers out in the world, as the “customer”. . Picking the wrong KPI is part of the process.

Data Visualization 112

Data Visualization User Testing Software Review Customer Feedback 112

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

That’s where investing time and energy into building an operations dashboard will pay dividend for years to come. What is a product operations dashboard? What is a product operations dashboard? A product operations dashboard is not a report. What KPIs should I track on my dashboard?

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Amplitude

JANUARY 23, 2020

In my coaching work, I end up talking to lots of product development teams about data, KPIs, running experiments, and “measuring the team”. People are often looking for the silver bullet: “I’m also wondering if you’ve seen any good solutions to the product KPI problem in general.”. Products vary. Goals vary.

Data Visualization 78

Data Visualization Weak Development Team User Testing Customer Experience 78

Userpilot

JUNE 11, 2021

It also offers dashboards that you can use for visualizing KPIs like conversion rates after tracking and calculation. 9 KPIs to track through your SaaS analytics. KPI #1: Average Revenue Per User (ARPU). KPI #2: Monthly Recurring Revenue (MRR). KPI #3: Annual Recurring Revenue (ARR). KPI #5: Churn MRR rate.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Build for customer needs versus making product fit customer. Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. Customer Comes First.

Data Visualization 66

Data Visualization Customer Experience User Testing Feedback Software 66

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. Product stickiness is when a customer becomes attached to a product that makes it difficult for them to leave. How can I understand how engaged users are with my product? Behavioral Analytics 101: Calculating Your Product’s Stickiness. Business Question. Indicative Tool.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Amplitude

NOVEMBER 4, 2020

You can’t start measuring your product’s impact until you know what key performance metric (KPI) is most indicative of product success. At Amplitude, we’re big believers in aligning product teams to a standard North Star Metric. And we couldn’t have found it without using our own product.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. Flag issues in your customer journey to quickly mitigate negative effects. Optimize your customer journey by analyzing A/B test results. Measure the impact of a specific step in your customer journey. For your reference, we also created a series of bookmarks that correspond with each of the blog posts goals.

Data Visualization 61

Data Visualization Analytic Tools KPI User Testing 61

Mixpanel

JULY 16, 2019

When identifying your key performance indicators (KPIs), it’s crucial to tailor the exact definition to your business. For example, what does it mean to be “active” in your product? No stock definition or out-of-the-box dashboard can capture this for you. Summary KPIs vs. Growth KPIs.

Data Visualization 40

Data Visualization KPI Analytic Tools Customer Experience 40

Userpilot

JANUARY 17, 2023

An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Return on investment (ROI) is the most famous KPI. How to decrease time to value? To reduce time to value, you can show a personalized empty state. Return on investment.

Feedback Software 93

Feedback Software Research Software Onboarding KPIs Customer Experience 93

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. Next up: dashboards tips and tricks. Flag issues in your customer journey to quickly mitigate negative effects. Optimize your customer journey by analyzing A/B test results. Measure the impact of a specific step in your customer journey. Today’s Goal. What is a customer journey? Business Question.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Customer Experience 40

Indicative

JULY 24, 2019

Master Dashboard tips and tricks. In the Funnel tool, drag in 3-6 steps that are part of the product flow you want to analyze. Flag issues in your customer journey to quickly mitigate negative effects. Optimize your customer journey by analyzing A/B test results. Measure the impact of a specific step in your customer journey.

Data Visualization 40

Data Visualization Analytic Tools User Testing Customer Experience 40

Userpilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. Source: Userpilot.

Onboarding KPIs 88

Onboarding KPIs Customer Experience User Testing Data Visualization 88

Gainsight

DECEMBER 14, 2020

Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). It was in my role as a project manager on the implementation side that I became familiar with Gainsight. . We use the reporting tools and dashboard heavily, as well.

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

MARCH 6, 2019

The PM in me is kind of dying to know if there is some combination of metrics that they have up on a dashboard in the halls of Facebook that track this seemingly unmeasurable thing. I believe that having this intermediate step between vision and KPIs will change the product over time. And with power comes responsibility.

Data Visualization 60

Data Visualization KPI Vision Customer Experience 60