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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Create a customer retention analytics dashboard to measure success across key metrics. The term can also refer to a business strategy aimed at building long-term relationships with customers and strengthening their loyalty.

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Product Analytics Marketing Automation: A Guide for SaaS Companies

Userpilot

Contextual in-app messages help increase user engagement and drive account expansion. When choosing an analytics tool, look out for real-time data reporting, intuitive UI, custom dashboards, integrations with other tools, and flexible pricing plans. The name comes from the shape of the chart. moment in the most direct way.

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Product in Practice: Iterating on Outcomes with Limited Data

Product Talk

It’s not like most apps where it’s not even a consideration—of course Slack knows whether I sent messages and it probably knows who I sent messages to,” says Thomas. They also tracked what Thomas refers to as “blunt measures”—things like the numbers of users logging in or not.

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Event Data for SaaS: A Complete Guide with Examples

Userpilot

TL;DR Event data refers to customer-generated information that indicates specific customer activities. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages. It lets you easily tailor in-app messages , surveys, and guidance to meet specific user needs.

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From star schema to event schema: One simple step to a self-serve analytics data model

Mixpanel

In plenty of companies, self-serve looks something like this: BI (business intelligence) dashboards showing visualizations of how team-based or companywide KPIs (key performance indicators) are faring. While dashboards like these can be essential assets, they aren’t necessarily going as far as enabling true self-serve analytics.

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How to onboard a new PM or your own manager

People-First Product Leadership

Welcome <insert name> We are thrilled to have you join the <insert name> team! Get a high level understanding of Product @ <insert company name> Meet with individuals noted below. You’ll want to refer back to them in the future. Goals: Complete any required onboarding, including training.

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Customer Feedback Surveys: Types, Questions, and Templates

Userpilot

Rating scale questions This is similar to the above, but rating scale questions usually refer to a numerical or a more vague range. Multiple choice questions As the name implies, these questions present customers with several options to choose from. Customizable dashboards; d. Interactive dashboards. AI-driven analytics.