Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

FEBRUARY 28, 2024

For instance, if you’ve just introduced a new feature, like our new Dashboards , but users are struggling to activate it, you can create a walkthrough guiding users through its functionality. Another strategy: Enable Single Sign-on (SSO) so that user can use their existing social or email accounts to log into the product.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Research Software 84

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 94

Research Software Feedback Software Analytic Tools Positioning 94

Userpilot

APRIL 21, 2024

If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start. But growth isn’t the only positive of reducing support ticket volume. Product usage dashboard in Userpilot.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 80

User Testing Customer Experience Data Visualization Customer Feedback 80

Userpilot

APRIL 10, 2024

More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. Strategies for better customer experience: Personalize the customer journey for user segments with different needs and wants. Go above and beyond by anticipating user needs, giving them exclusive perks, and positively surprising them.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Userpilot

MAY 20, 2024

Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). But how can you measure and improve it?

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Poor customer service.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software User Testing 85

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Userpilot can help you create advanced segments, monitor product usage , and collect user feedback to improve your strategy. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Product Research 73

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Find your brand positioning.

B2B 96

B2B User Testing Research Software Analytic Tools 96

Userpilot

NOVEMBER 29, 2023

Customizable dashboard : To configure your dashboard in a way that aligns with your brand and your specific research goals. Its customer demographics tool enables you to segment your market and discern the best positioning for your business. Great reporting with visualization options and data export.

Data Visualization 81

Data Visualization Research Software Feedback Software Analytic Tools 81

Userpilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. It’s linked to positive WOM and reduced customer acquisition costs. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints.

Data Visualization 85

Data Visualization User Testing Customer Feedback Analytic Tools 85

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. In this article, we’ll go over why you need a SaaS customer onboarding strategy, the key components of a successful customer onboarding process, and how to create your customer onboarding strategy in 10 steps.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Onboarding KPIs 89

Userpilot

MAY 1, 2024

How to track customer success metrics with dashboards Define the objective for tracking metrics (e.g., Set up your analytics dashboard. Userpilot can help track your most important metrics in analytics dashboards where you can see everything in real time. Choose the right analytics tool for the job.

Data Visualization 88

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 88

BrainMates

NOVEMBER 22, 2022

5 Steps to Product Strategy. This is where a well-defined product strategy comes in handy. But having a product strategy is only half the battle. Ensuring key senior stakeholders support the strategy is the other half. Co-Create Strategy. Powered by Stakeholders. By SANDEEP GONDEKAR.

Product Strategy 59

Product Strategy Strategy Customer Experience Product Research 59

Userpilot

MAY 30, 2024

They define the product vision , strategy, and roadmap. They articulate the value of the product and make it compelling to prospects through messaging and positioning exercises. They develop go-to-market strategies, plan product launches, and equip revenue teams with narratives, insights, and collateral to help them close deals.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

MAY 30, 2024

Actionable strategies for improving customer sentiment. Understand positive sentiment drivers and boost customer loyalty. Personalize interactions to drive positive customer sentiment. This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Ready to begin?

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Research Software 86

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. Other strategies include using walkthroughs to help new users reach activation faster, creating an in-app help center, and providing top-notch customer support. NPS benchmarks.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Then you need to build an effective user adoption strategy that works. Lay out a customer journey map.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Intercom, Inc.

MAY 13, 2021

We recently sat down with Linda to chat about how customer success matures as you move upmarket and which strategies can help you to better serve your customers going forward. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. What do I love?'”

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. Your product strategy should cover: The problem : Write a clear statement of the specific pain points or unmet needs your product will address.

Data Visualization 89

Data Visualization Feedback Software Research Software User Testing 89

Userpilot

OCTOBER 1, 2022

Strategies to increase your subscription renewal rate and drive product growth. Some common dark pattern strategies include hiding the cancellation button, making customers call to cancel, not notifying people when their free trial converts to paid, and auto-renewing monthly subscriptions without consent.

Feedback Software 85

Feedback Software User Testing Product Research Customer Feedback 85

Userpilot

FEBRUARY 16, 2022

Leaving a positive lasting impression on a customer will lead to them becoming brand ambassadors on their own volition. Customer feedback plays a crucial role in shaping your customer satisfaction strategy. NPS tags in Userpilot dashboard. NPS responses in Userpilot dashboard. Userpilot’s resource center dashboard.

Customer Satisfaction 90

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 90

Mixpanel

APRIL 18, 2024

This is crucial because it determines how we might position and market that feature, how we enable our sales team, and so on. Working backward, the product team (engineering, product, and design) can decide how we might build the feature to ensure it’s a success based on the positioning.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

APRIL 19, 2024

Dive into the Net Promoter Score definition to discover mirror customer sentiment and how it can help redefine your business strategy. Get a Userpilot demo now to create your own NPS dashboard. Increase Customer Retention : Utilize the actionable insights gained from high NPS ratings to bolster customer retention strategies.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

JANUARY 26, 2023

A customer advocacy program is a marketing strategy that helps reinforce positive relationships and encourage loyalty through compelling rewards such as limited deals, discounts, credits, etc. So why not book a demo to implement customer advocacy strategies without relying on your dev team? What does customer advocacy mean?

User Testing 73

User Testing Feedback Software Customer Feedback Customer Experience 73

Roman Pichler

APRIL 13, 2021

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. Step 3: Add Health Indicators. But it is not enough.

Feedback Software 247

Feedback Software Data Visualization Analytic Tools Research Software 247

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Strategies that drive engagement and i ncrease customer retention : announce new features in-app, use in-app gamification to drive engagement, and use exit surveys to reduce churn. What does a software marketing strategy for SaaS looks like?

Feedback Software 87

Feedback Software Analytic Tools Research Software Software Review 87

Userpilot

MAY 23, 2024

In the article, you will learn how to build your customer experience strategy. Start building your customer experience strategy by creating user personas and customer journey maps for each user persona. Monitor key CX metrics like CES, CSAT, or NPS to measure the success of the strategy, and iterate on the insights.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Attention to negative and positive user feedback is crucial for understanding what needs improvement. This allows for more targeted marketing and product development strategies.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software Reporting Tools 79

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. How to build a good user adoption strategy If you’re clueless about the adoption process in your company. Then you need to build an effective user adoption strategy that works. Lay out a customer journey map.

Analytic Tools 63

Analytic Tools Feedback Software Research Software Data Visualization 63

Userpilot

APRIL 26, 2022

As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. Before we dive into the strategies to drive adoption, let’s see what metrics you should measure to evaluate their success. 5 strategies to drive product adoption in SaaS.

Analytic Tools 92

Analytic Tools Research Software Onboarding KPIs Data Visualization 92

Userpilot

APRIL 7, 2024

Tools that can censor personally identifiable information (PII) are a net positive if not an outright necessity. Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) into different dashboards for their convenience.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

SEPTEMBER 2, 2021

Whether you're trying to drive product expansion in your current market or want your business to conquer uncharted territory, a solid growth strategy is exactly what you need. Today we're going to go over the top strategies that both small companies and large corporations can leverage to drive business growth through the roof.

Feedback Software 77

Feedback Software Research Software User Testing Onboarding KPIs 77

Userpilot

MAY 20, 2024

Here are the best product management software for SaaS companies: ProductPlan is the best tool for road mapping and informing your product-led growth strategy. Plain and simple, product growth tools are software solutions that help you execute your PLG strategy. Track your product metrics with Userpilot’s dashboards.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 7, 2024

User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails. Highly engaged users are an indication that the product satisfies their needs and provides a positive experience. Core feature engagement dashboard in Userpilot.

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 90