Userpilot

JANUARY 10, 2024

TL;DR User research employs various qualitative and quantitative methods to investigate and understand users better. It helps you create a user-centered design process and ensure your final product is what customers love. Effective user research helps you: Understand user behaviors, needs , and preferences.

User Testing 92

User Testing Research Software Analytic Tools Feedback Software 92

Userpilot

MAY 30, 2024

TL;DR A customer feedback loop is a process where feedback from users is collected, analyzed, and applied to improve a product. Implementing a customer feedback loop helps you identify and address customers’ needs. This boosts customer satisfaction and fosters loyalty and trust. The product feedback loop.

Product Research 73

Product Research Feedback Software Feedback Loop User Testing 73

Userpilot

JULY 9, 2023

Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Next, generate and prioritize ideas for improving the usability and user experience you’ve identified in the research. A/B tests allow you to identify the best versions of your UI and in-app content.

User Testing 74

User Testing Product Research Customer Experience User Experience 74

Userpilot

NOVEMBER 30, 2023

It’s essential to build user-friendly products that satisfy their needs and offer a positive customer experience. It also helps teams empathize with users and foster customer-centric organizational cultures. trends or funnel analysis ), customer feedback, or session recordings. Book the demo!

Product Research 81

Product Research User Testing Research Software Data Visualization 81

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Product Research 73

Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. What is user engagement?

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 90

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

Userpilot

AUGUST 5, 2023

NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty.

Data Visualization 88

Data Visualization Feedback Software Product Research Analytic Tools 88

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you? Let’s begin!

Feedback Software 85

Feedback Software Analytic Tools Research Software Customer Experience 85

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? However, customer insights can help your teams understand all aspects of your B2B partners. This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. The value proposition is the summary of the positioning strategy. It highlights the benefits of the product and its advantages for the prospective customer. Check if you’re targeting the right customers. Book the demo !

User Testing 87

User Testing Product Research Feedback Software Analytic Tools 87

Userpilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. What is Customer Success Qualified Lead (CSQL)?

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Customer Feedback 84

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 90

Data Visualization Customer Feedback User Testing Customer Experience 90

Userpilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

User Testing 81

User Testing Product Research Feedback Software Customer Feedback 81

Userpilot

MAY 30, 2022

Segmenting your customers based on needs is highly effective as it allows you to form better relationships with users and provide a better experience for them. Needs-based segmentation involves segmenting customers into groups based on their problems and needs. Why is needs-based segmentation important?

Data Visualization 93

Data Visualization Feedback Software Research Software Analytic Tools 93

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

User Testing 88

User Testing Customer Feedback Customer Satisfaction Feedback Software 88

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. What Is a User Journey?

Analytic Tools 95

Analytic Tools User Testing Customer Experience Research Software 95

Userpilot

DECEMBER 22, 2023

Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints. Microcopy helps users complete their tasks, conveys empathy and understanding, and improves the accessibility and inclusivity of the product. This leads to increased customer loyalty and builds trust.

Analytic Tools 94

Analytic Tools Feedback Software UX Data Visualization 94

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 77

Customer Experience User Testing Data Visualization Feedback Software 77

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance.

B2B 96

B2B User Testing Research Software Analytic Tools 96

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. TL;DR A conversion funnel leak is a point in the customer journey where potential customers drop out of the process before taking the desired action. Slow response to customer queries. Customer journey stages.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. How can you gather such insights?

Product launches 82

Product launches User Testing Product Research Analytic Tools 82

Userpilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers.

Data Visualization 60

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 60

Userpilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. What is CAC payback?

Feedback Software 92

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 92

Userpilot

AUGUST 31, 2023

Navigating customer sentiment is crucial for any business, and one effective way to measure it is through Net Promoter Score (NPS) calculation. This insightful metric quantifies customer loyalty and satisfaction, which offers insights that help analyze your product’s success in meeting customer expectations.

Data Visualization 63

Data Visualization Analytic Tools Feedback Software Customer Feedback 63

Userpilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. TL;DR A conversion funnel is a journey that users take from initial awareness to converting into paying customers. You’ve come to the right place! What is a conversion funnel?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Experience 87

Usersnap

JULY 22, 2019

The UI/UX design of software and applications helps improve customer experience and satisfaction. If users encounter roadblocks when trying to complete actions on your product, they are very likely to drop off. . Research shows you have less than 10 seconds to catch online customers’ attention. Customer Feedback .

User Testing 88

User Testing Customer Experience Product Research Feedback Software 88

Userpilot

AUGUST 31, 2023

Navigating customer sentiment is crucial for any business, and one effective way to measure it is through Net Promoter Score (NPS) calculation. This insightful metric quantifies customer loyalty and satisfaction, which offers insights that help analyze your product's success in meeting customer expectations.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 59

Userpilot

JANUARY 20, 2022

On the Userpilot blog, we often emphasize how versatile the tooltip is as a means of customer education. Possible use cases include: User onboarding interactive walkthroughs tooltips. Tooltips are used to highlight the features that your new users need to learn in order to activate. Read more about how to do so (code-free!)

Onboarding KPIs 87

Onboarding KPIs Data Visualization Customer Experience User Friction 87

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. They also take part in the validation and testing of ideas. Market and customer research. Product launch manager job description.

Product launches 88

Product launches Product Research User Testing Research Software 88

Userpilot

APRIL 26, 2022

Product adoption isn’t complete until users adopt all the features they need to achieve their goals. As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. What is product adoption in SaaS? Why is product adoption important?

Analytic Tools 92

Analytic Tools Research Software Onboarding KPIs Data Visualization 92

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

DECEMBER 17, 2021

It also includes positioning, generating demand using a mix of marketing strategies, onboarding new users , driving them to activation , adoption , and retention. Product marketing sits at the intersection of different teams, from sales enablement to customer support. These include: positioning. Positioning.

Feedback Software 95

Feedback Software Research Software Product Marketing Marketing 95