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Is your engineering team experiencing alert fatigue? Ask these 8 questions

Intercom, Inc.

How we think about alerting strategy. Like feature work, alerts and the alerting strategy should be approached in a deliberate, structured manner. We introduced regular alert review sessions for teams dealing with frequent alerts. fire most frequently) are reviewed first. . Is the alert still relevant?

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How to Reduce Support Ticket Volume for SaaS [+ 15 Strategies]

Userpilot

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. If you’re confused about how to reduce support tickets, here are 15 proven strategies to help you out: Personalize your onboarding guidance so customers are better equipped from the start.

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Understanding What is Churn: Your Essential Guide to Retention Metrics

Userpilot

This article will outline what churn is, demonstrate how to calculate it, and provide insight into effective churn reduction strategies, without overwhelming you with jargon or needless complexity. Understanding why customers churn is crucial for retention strategies. Changing needs of customers. High levels of competition.

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Best Software Localization Tool For Implementing a Localization Strategy

Userpilot

In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization. memeQ is a complete translation management system (TMS) with an asset repository that supports the centralized tracking of translation projects.

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Effective Strategies to Predict Churn in SaaS

Userpilot

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Effective strategies on how to predict customer churn and enhance customer retention: Segment your customers to understand them better and gather data points to identify churn patterns. Poor customer service.

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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. This allows for more targeted marketing and product development strategies. Integration benefits are huge, allowing you to connect with other tools and systems you already use.

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New Course: Mastering Product Management

Sachin Rekhi

This is due to the very process by which the roadmap is developed. Beyond roadmaps and OKRs, the course will cover many other high-leverage tools spanning articulating a product strategy, developing a vision, gathering customer feedback, developing metric dashboards, writing product specs, and making product decisions.