The Product Coalition

NOVEMBER 16, 2023

When a product hits a snag or a launch doesn’t go as planned, it’s resilience that enables the PM to regroup, learn, and forge ahead with new strategies. At every turn, there were technical surprises that threatened to de-rail the entire product or lead to a massive change in scope.

Product Research 116

Product Research User Testing Customer Experience Product Management 116

Sachin Rekhi

AUGUST 23, 2022

The methodology was a direct reaction to the failures of dot com era startups, including their focus on putting together elaborate business plans and enduring long product development cycles before launching to customers. We'll help you identify your product's riskiest assumptions and then tailor your validation to specifically de-risk them.

User Testing 147

User Testing Product Marketing Marketing Customer Experience 147

Intercom, Inc.

NOVEMBER 23, 2021

Sanj Bhayro, based in Intercom’s Dublin office, will oversee EMEA sales to support Intercom’s ambitious plans for international growth. She previously served as the Chief Legal Officer for Lumileds and was the General Counsel for Avnet Americas. Welcome Sanj Bhayro, VP, EMEA Sales.

Customer Communications 118

Customer Communications Customer Experience Leadership Positioning 118

Intercom, Inc.

JULY 28, 2022

But the unpredictability of the variables doesn’t mean you can’t plan for growth. The boom at the time was around ERP (Enterprise resource planning) and client-server applications for large-scale enterprises, and that’s where I started my career. I started in the days when the internet was still fairly new.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

Intercom, Inc.

JUNE 13, 2022

In June 2021, the Australian government outlined a plan to fully mandate all governmental data to be hosted within Australian borders by 30 June 2022. As a part of the program your teams will receive access to a free weekly dashboard of de-anonymized companies visiting your website.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Product Talk

FEBRUARY 28, 2024

The team already had a solution in mind, which was to come up with more customer-friendly options than simply canceling, which could include things like having customers pause, ride out their time, or switch plans. They were able to make the changes they’d planned and they got the feature out on time.

Product Research 241

Product Research Onboarding KPIs Feedback Software User Testing 241

Amplitude

MARCH 11, 2020

Product management is moving towards outcome-based product-planning. Output-Based Planning. Then they solicit feedback from internal stakeholders to inform planning. Other times the executive team informs roadmap planning, creating a rough outline of a product roadmap across each area of focus. Outcome-Based Planning.

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

The Product Bistro

NOVEMBER 19, 2018

Cleaning the cruft is never in the plan – Who cares if your executable becomes 80 or 90 megabytes? I learned to program on the venerable PDP 11/70 , in Assembly language, and on the Cyber 730 for Fortran back when you would take your object code, de-assemble it, and optimize the inside loops to maximize performance.

Customer Experience 195

Customer Experience User Experience Software Review User Testing 195

Gainsight

FEBRUARY 8, 2024

Incentivize Performance: Implement leverage compensation plans for CSMs, aligning incentives with revenue goals to drive desired outcomes. Revenue-aligned Customer Success is the cornerstone of sustainable growth in the SaaS industry,” says Remco de Vries , VP of Revenue Marketing at Gainsight and a Customer Success thought leader.

Customer Experience 52

Customer Experience Customer Feedback Customer Satisfaction Education 52

Mind the Product

JULY 23, 2019

While we didn’t plan this, it’s no surprise – Josh is a respected author, speaker, trainer, and consultant, and the book is a fantastic read. Focusing on outcomes at the strategic planning (OKR), roadmap and story level. Focusing on outcomes at the strategic planning (OKR), roadmap and story level.

Customer Experience 127

Customer Experience Product Research User Testing Workshop 127

Intercom, Inc.

FEBRUARY 18, 2020

Our de-facto ways of working made it difficult for us to learn from one another, especially when it came to socializing best practices for talking to our customers. How do you plan to solve it? Oftentimes, it’s not coming up with the idea or plan that’s the hurdle. The only problem? We were operating in silos.

Technical Review 223

Technical Review User Testing Customer Feedback Customer Experience 223

Intercom, Inc.

NOVEMBER 3, 2022

Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed. These spreadsheets just became unfathomable. Humanizing work. Natasha: Yeah.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

The Product Coalition

FEBRUARY 12, 2024

As a product manager, remember the product leader doesn’t schedule a roadmap review meeting to rubber stamp your plan. Your goal should be to de-risk but not to eliminate risk. Can you walk me through how the roadmap reflects the strategy and how we plan to win in the market? How do you plan to mitigate them?

Technical Review 116

Technical Review User Testing Product Research Customer Feedback 116

Mind the Product

MARCH 11, 2020

Focusing on outcomes at the strategic planning (OKR), roadmap and story level. Follow Josh on Twitter , check out his latest book, Outcomes Over Output ( US / UK / DE ), and keep up with his workshops and speaking engagements. . Focusing on outcomes at the strategic planning (OKR), roadmap and story level.

Customer Experience 110

Customer Experience Product Research User Testing Workshop 110

The Product Coalition

NOVEMBER 11, 2021

Definition gives you an opportunity to make a plan for your prioritised Jobs-To-Be-Done, breaking them down into tasks, estimating with greater clarity and focusing on the action plan for delivery. Definition is the process that takes you from idea to action. accounting or taxation), find your Subject Matter Experts (SME’s).

Definition 179

Definition Technical Review Customer Experience User Friction 179

Product Talk

APRIL 8, 2020

Raya: We used a combination of unmoderated remote tests, website surveys, and fake door tests to de-risk our riskiest assumptions for our top three solutions. Rosie: Being very clear on our riskiest assumptions really helped us to design the smallest test possible to de-risk these ideas. Let’s talk about the process of vetting ideas.

Product Research 265

Product Research User Testing Research Software Data Visualization 265

Userpilot

FEBRUARY 9, 2022

ROI used to be the de-facto solution, but it’s rife with challenges. While planning a roadmap, teams can use MoAR to prioritize by comparing features that require the same resources. We can quickly de-prioritize Feature C since its MoAR is 0. Available Resources. What might this look like? The MoAR for Feature C is 0.

Framework 96

Framework Onboarding KPIs Customer Experience Data Visualization 96

Tyner Blain

OCTOBER 3, 2023

Adding additional elevators, or upgrading the existing elevators to be faster are both prohibitively expensive solutions for an existing hotel, and often impractical when planning the design of a new hotel. Everything which potentially de-risks your product can be considered in this way.

Weak Development Team 52

Weak Development Team User Testing Research Software Product Research 52

The Product Coalition

DECEMBER 23, 2021

You need to make sure you understand things like what you’re testing, how your tests need to fit your team’s workflow and your release plan. The de facto standard is to use a code-based automation tool like Selenium, but as per the ‘Who automates’ section, this requires some coding experience. Why do UI Test Automation?

User Testing 159

User Testing Product Research Testing Reporting Tools 159

Product Talk

JANUARY 18, 2023

Similarly, when presenting her plan to company leadership and the client who is investing in the development of the app, Helena says, “It was the easiest buy-in I’ve ever witnessed.” With practice, you learn to evaluate ideas and de-scope them. There was a lot of nodding and people saying things like, “This is brilliant!”

Feedback Software 223

Feedback Software Product Research Customer Experience User Testing 223

Product Innovation Educators

OCTOBER 12, 2020

A plan for structuring your career growth. . If you don’t spend time creating shared context with your team, you risk de-motivating your team. A plan for structuring your career growth. . If you don’t spend time creating shared context with your team, you risk de-motivating your team. It covers: .

Product Research 126

Product Research User Testing Research Software Customer Experience 126

Product Talk

SEPTEMBER 7, 2022

Quarterly planning is now more efficient. “It It used to be a bit of a messy process to decide on OKRs and priorities, and now that we base the quarterly planning on the opportunity solution tree, it is much easier to communicate why a certain objective has been chosen,” says Sören. Tweet This. And finally, there’s less waste. “We

Product Research 203

Product Research User Testing Customer Experience Research Software 203

Userpilot

NOVEMBER 14, 2022

Follow these best practices by James De Roche , a well-known SEO expert & founder/CEO of Lead Comet, to research viable business niches using SEO. You can invest resources, develop an extensive, in-depth marketing plan, and knock out deliverables only to build something no one wants. Author: James De Roche. James De Roche.

User Testing 88

User Testing Data Visualization Research Software Customer Experience 88

Intercom, Inc.

OCTOBER 21, 2021

The problem isn’t employees’ lack of motivation to provide a great experience – it’s de-motivation. “The issue is not really motivation – it’s de-motivation” Our problem is de-motivation. The issue is not really motivation – it’s de-motivation. Here is the plan.” Why even try?

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Bain Public

MARCH 20, 2021

The Ecofuel Fund, a $30M venture capital fund, is funded by Investissement Québec, acting as mandatory of the Government of Québec, BDC Capital, the investment arm of the Business Development Bank of Canada (BDC), Fondaction, the Fonds de solidarité FTQ and the Centre Québécois de valorisation des biotechnologies (CQVB).

Workshop 52

Workshop Biotechnology Research Software Data Visualization 52

Userpilot

AUGUST 29, 2023

Project management is the process of planning, organizing, and managing the resources needed to complete a specific project. They work closely with the development team and product manager to ensure that the product is developed and delivered according to plan. A product roadmap is a visual representation of those concepts.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Research Software 96

The Product Coalition

DECEMBER 13, 2021

Continuous experiments and user research, a part of D&F act as a preventative layer and bring stability while de-risking the product to save time, effort and money. For instance, a chess player formulates the strategies considering all outcomes before going for any planned move. Avoid writing tasks or steps while defining strategy.

Framework 150

Framework Startups User Testing Onboarding KPIs 150

Gainsight

JANUARY 12, 2023

A couple of weeks ago, I sent out a survey to hundreds of growth-stage SaaS CEOs to see what they were planning for in 2023—from what initiatives they are prioritizing to cost-cutting measures and go-to-market strategies in the downturn. . Besides the Taylor Swift Eras concert being epic, of course! So, I decided to get the scoop.

Travel 52

Travel Finance Product Research Strategy 52

Mironov Consulting

JUNE 25, 2023

With generative AI at the very top of its hype cycle, the Board wants a 90-day meet-the-competition development plan, and says they are willing to sacrifice everything on the roadmap to staff it.  You’ll

Weak Development Team 127

Weak Development Team User Testing Customer Feedback Customer Experience 127

The Product Coalition

JUNE 23, 2022

Of course agile development always has some risk baked in, but now you are significantly de-risking the equation. Without a clearly defined product development process, your leadership will have a hard time understanding why you’re asking for more time to produce a plan/roadmap. You boss will love you.

Product Management 144

Product Management Product Manager Customer Experience Document 144

The Product Coalition

JANUARY 19, 2021

I’ve seen management teams spending days/weeks/months building plans on how they will organise departments and teams. When you build or work in a startup, you’re driven by the hope that you will grow fast, and some people want to control this way too much. Of course, this usually has pretty quick, negative consequences.

Vision 84

Vision Framework Government Agile 84

Intercom, Inc.

MAY 18, 2018

We’ve rolled out an official 3-month mentoring program for new hires and we’ve built out an amazing onboarding plan; all things we didn’t have time or resources for initially. Empathy and ability to listen/de-escalate a situation. It’s also about planning for the long term rather than the near term.

Strategy 222

Strategy Construction User Testing Customer Feedback 222

Iteratively Blog

JUNE 21, 2020

As the need for high-quality analytics data in an organization grows, two things usually follow: More people get involved and contribute changes to the tracking plan. The tracking plan grows and begins to evolve in unexpected ways. At first, tracking plans feel deceptively simple. Tracking plan versioning.

Data Visualization 52

Data Visualization Analytic Tools Software Review Feedback Software 52

ProductPlan

APRIL 9, 2020

We are excited to welcome guest writer Carlos González de Villaumbrosia to the ProductPlan blog. Carlos González de Villaumbrosia has over 10 years of experience building teams and digital products in the US, Europe, and Latin America. Have a plan. Carlos founded Product School in San Francisco in 2014. Set a time limit.

Product Research 105

Product Research User Testing Research Software Data Visualization 105

Tyner Blain

MARCH 8, 2022

When teams are output oriented , they identify a set of features which they plan to deliver. It is easy to feel in control, and declare success because “we finished building the things we planned to build.” This simple (yet difficult) shift in orientation de-risks the plan. This is solving too small of a problem.

Document 59

Document Customer Experience Development Strategy 59

Gainsight

SEPTEMBER 27, 2023

Sofia Marrero, Manager of Customer Success (EMEA) at Deel, sat down with Gainsight’s Global VP, Remco de Vries to discuss Health Scoring in the Modern Age. Second, you need an enablement plan—including the configuration within your customer success tool—from leadership to train CSMs on what to do and what’s expected of them.

Onboarding KPIs 52

Onboarding KPIs Webinar Customer Experience Data Visualization 52

Userpilot

DECEMBER 8, 2023

Finally, you need to start planning in earnest. Defining hypotheses helps de-risk high-risk ideas, validate assumptions, and move toward a mindset of continuous discovery. Run experiments You’ve done all the prerequisites – now it’s about executing your plan. What exactly do you want to achieve?

Product Research 99

Product Research User Testing Data Visualization Onboarding KPIs 99