Userpilot

MARCH 31, 2023

This is a question every customer success manager must address in order to turn free users into paying customers. 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. In the B2B space, it’s a 25% conversion rate. Get a demo now.

Feedback Software 83

Feedback Software Onboarding KPIs Strategy Customer Experience 83

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 86

Customer Experience Analytic Tools User Testing Customer Feedback 86

Userpilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? Let’s get started! CSQLs differ from Marketing Qualified Leads (MQLs), and Product Qualified Leads (PQLs) in a few ways like CSQLs have higher lifetime value (LTV) and require less oversight than the other two do.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Customer Feedback 88

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Write a positioning statement- how is your product different?

Product Research 84

Product Research Feedback Software Research Software Product Marketing 84

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. moment faster. #3:

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

JANUARY 19, 2023

This is why it’s critical to understand retention costs and how to reduce them. Let’s start! While CRC focuses on existing customers, CAC focuses on bringing new customers to your product or business. Customer retention is a key SaaS metric that refers to your product’s ability to retain customers over time.

Customer Experience 92

Customer Experience User Testing Feedback Software Customer Feedback 92

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B 99

B2B User Testing Research Software Analytic Tools 99

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. If they don’t match the persona market, these contacts are not likely to offer constructive criticism given they may not even relate to the pain you are seeking to address.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JANUARY 23, 2023

Let’s get started. It lets you easily personalize a customer’s experience. It’s important for sustainable growth since it keeps cash flow coming in. It’s also 5-7x cheaper to retain a customer than acquire a new one. That’s the only way money will keep flowing.

Customer Experience 93

Customer Experience User Testing Feedback Software Customer Feedback 93

Userpilot

APRIL 27, 2022

Product launch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. A Harvard Business School study found that a staggering 95 % of around 30,000 newly launched products fail. What is a product launch in SaaS? What is a product launch in SaaS?

Onboarding KPIs 91

Onboarding KPIs Product launches Analytic Tools Feedback Software 91

Userpilot

AUGUST 15, 2022

Micro goals vs macro goals in product marketing: Have you ever wondered what the difference is and how can you use both to achieve customer success and product growth ? As a product marketing manager, you need to set goals that would guide and motivate you and your team members. What is a macro goal in product marketing?

Product Marketing 90

Product Marketing Feedback Software User Testing Marketing 90

Userpilot

FEBRUARY 10, 2022

Wondering how you can improve the product adoption rate of your SaaS business? Without product adoption, your new users will remain stuck in the activation stage, and there will be no growth. So let’s look at how you can boost product adoption and drive growth. What is product adoption in SaaS?

Feedback Software 95

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 95

Userpilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Let’s start! What are product health metrics?

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 79

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. It’s been really fun. It’s been a bit of a journey, but I started in sales.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

JANUARY 6, 2022

Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation. Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation.

Analytic Tools 95

Analytic Tools Reporting Tools Data Visualization Software Review 95

Userpilot

AUGUST 10, 2022

Are you wondering about the difference between the Minimum Viable Product vs Minimum Marketable Product? Would you like to know what role each of them plays in the product management process and how to build them? MVP reduces the time to market and allows a quicker release of the product. Ready to dive in?

Product Research 73

Product Research User Testing Feedback Software Research Software 73

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. So, let’s dive in! Mixpanel – for product analytics.

Onboarding KPIs 75

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 75

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. These companies can leverage the insights to drive value for themselves and their customer’s business.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

MARCH 25, 2022

The best test of your SaaS management teams is arguably how well they are able to sustain high shareholder returns as the company grows. The best test of your SaaS management teams is arguably how well they are able to sustain high shareholder returns as the company grows. What is the rule of 40 in SaaS? Rule of 40 formula.

Feedback Software 93

Feedback Software Onboarding KPIs Customer Experience User Testing 93

Userpilot

MARCH 3, 2022

Looking for a product manager CV template? What does a solid product manager’s CV look like? Product managers should treat their resumes as products and use their professional skills to develop them. There are a few possible career paths for aspiring product managers with no experience.

Data Visualization 90

Data Visualization Analytic Tools Technical Advisors User Testing 90

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data Visualization 62

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 62

Userpilot

AUGUST 16, 2022

Some frameworks will push your team to achieve success, while others will bring it down simply because it’s not compatible with your organization as a whole. Some frameworks will push your team to achieve success, while others will bring it down simply because it’s not compatible with your organization as a whole.

Feedback Software 94

Feedback Software Research Software Framework User Testing 94

DISQO

MARCH 28, 2019

A Fortune 500 executive recently told me, only half-jokingly, that “reorganizations are highly successful, if you’re a management consulting firm.”. Overall, companies succeed by following three critical steps. Start with a hard-sell to get buy-in from the top. That’s clearly not the case though.

Customer Feedback 61

Customer Feedback Feedback Software Customer Experience Data Visualization 61

The Accidental Product Manager

SEPTEMBER 21, 2020

Product managers have to adjust to dealing with customers who pose a risk Image Credit: Dean Terry. Product managers know that making our customers fall in love with our stores, our staff, and our brand is a critical part of our ability to be successful. The Wegmans Product Management Problem.

User Testing 65

User Testing Customer Experience Product Management Product Manager 65

Userpilot

DECEMBER 6, 2022

Product usage data plays a critical role in your organization’s growth. Understanding how customers are using your software is key to designing a better product that meets their needs. In this article, we’ll cover the product usage metrics you need to track, ways to capture this data, and make use of it.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

JUNE 30, 2022

What is the application of the jobs-to-be-done model in product management ? How can you use it to build successful products? The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job.

Feedback Software 77

Feedback Software Research Software Framework User Testing 77

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Then let’s get started! That’s a surefire sign of a product-led company.

User Testing 93

User Testing Customer Feedback Customer Experience Feedback Software 93

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview. Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? Product managers and product leaders should have an inherent sense of what’s valuable to customers. Product managers and product leaders should have an inherent sense of what’s valuable to customers.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

JULY 20, 2021

Let me guide you through the brass tacks of the only, may I say, “growth hack” that can safely lead your product to success. Yet Growth Marketing and Product Growth is not where I started. By investigating factors that differentiated a product from failing or succeeding, the product/market fit concept came to me.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

JUNE 24, 2022

In this article, we examine product retention strategies that work and third-party tools you can use to drive retention. In this article, we examine product retention strategies that work and third-party tools you can use to drive retention. Mid-stage retention targets customers that are already using your product.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

DISQO

MARCH 28, 2019

A Fortune 500 executive recently told me, only half-jokingly, that “reorganizations are highly successful, if you’re a management consulting firm.”. Overall, companies succeed by following three critical steps. Start with a hard-sell to get buy-in from the top. That’s clearly not the case though.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

DISQO

MARCH 28, 2019

A Fortune 500 executive recently told me, only half-jokingly, that “reorganizations are highly successful, if you’re a management consulting firm.”. Overall, companies succeed by following three critical steps. Start with a hard-sell to get buy-in from the top. That’s clearly not the case though.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

Userpilot

JUNE 9, 2021

Are you thinking about a career in product, but you’re not sure whether you should pursue Product Marketing or Product Management? To explain the difference in the simplest of terms: Product Managers build product features and Product Marketers promote them to their audience and users.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Userpilot

JUNE 2, 2022

It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics. 6 key metrics that are critical for your SaaS. What is B2B SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 29, 2020

But first: let's dive into what StoryChief actually is , and what problems it actually solves for its target users. That's why writing about the onboarding of StoryChief feels like a personal crusade to me. That's why writing about the onboarding of StoryChief feels like a personal crusade to me. Let me explain.

Feedback Software 54

Feedback Software Data Visualization Customer Experience User Testing 54