The Product Coalition

AUGUST 28, 2023

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. With the support of the SDLC, You can track and control your calendar, and increase productivity and speed of development. We product managers rock here.

Feedback Software 141

Feedback Software Reporting Tools Software Developers Software Development 141

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. You don’t need a big budget or a dedicated marketing team to market your app. We’ve categorized these 30 steps as pre-launch, launch, and post-launch, but the list is designed to be modified to meet your needs.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? CS talks to customers all day — they already hear feedback.

Feedback Software 136

Feedback Software User Testing Customer Feedback Research Software 136

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? If you haven’t gathered from my past posts on product topics, I’ve worked with ‘interesting yet easily annoyed’ colleagues many times. Do you even know what a product lifecycle is?”

Feedback Software 127

Feedback Software Roadmap Product Research User Testing 127

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 108

Feedback Software Analytic Tools User Testing Customer Feedback 108

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

User Testing 165

User Testing Customer Experience Customer Feedback User Friction 165

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

AB Tasty

APRIL 25, 2024

To achieve this, understanding your data through the use of experimental and scientific methods is key. Whether you’re just starting your CRO journey, or you’re already a CRO expert, this session is for you! Knowing what your top priorities are is where you should start. Thirdly, brainstorm with your team to come up with ideas.

User Testing 52

User Testing Product Research Testing Customer Feedback 52

Userpilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users.

Product Research 103

Product Research Onboarding KPIs User Testing Feedback Software 103

Intercom, Inc.

JANUARY 12, 2022

Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. This might mean compromising on production speed, or on customer satisfaction if our users feel they’re being contacted too frequently. Move away from traditional methods.

User Testing 118

User Testing Customer Feedback Feedback Software Product Research 118

The Product Coalition

JANUARY 25, 2024

While transactional chatbots can handle general inquiries and conversations, chatbots can be designed to do more. We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. What is a transactional chatbot?

Artificial Inteligence 141

Artificial Inteligence Reporting Tools Feedback Software Research Software 141

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Johanna Rothman

FEBRUARY 27, 2024

For years, managers have been trying to find ways to make software product development faster and easier. Here are just the one I've experienced in the 70s, 80s, 90s: Structured Analysis and Design. That was the precursor to Big Design Up Front.) AI to take the place of humans in product development.

Product Research 84

Product Research Software Review Feedback Software Feedback Loop 84

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project.

Product Research 95

Product Research Customer Feedback Feedback Loop Feedback Software 95

Product Talk

MAY 4, 2022

The beauty of continuous discovery is that there’s no single right way to do it. For example, while Teresa recommends creating a product trio that includes a product manager, engineering lead, and a designer, she acknowledges that some product trios might be made up of slightly different members. Tweet This.

Research Software 200

Research Software Feedback Software Product Research Data Visualization 200

Userpilot

OCTOBER 26, 2023

Market Development involves selling existing products to new markets. Market Penetration focuses on selling more existing products within the current market. Product Development aims to grow within the existing market by introducing new or enhanced products. What are the different types of business growth?

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JULY 31, 2023

Looking to improve the user experience for your app? From making small UX design changes like adding progress bars to your forms to implementing a data-driven personalization strategy, there are many things you can do to enhance the experience better. Enhance visual design with videos and images to boost engagement.

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Experience 96

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation.

Feedback Software 104

Feedback Software Research Software Data Visualization Product Research 104

Userpilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. Chatbot Implementation : Using chatbots so your website can provide immediate answers to common user questions, reducing bounce rates and improving conversions. How we use UGC on our website.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Johanna Rothman

NOVEMBER 9, 2023

Strategy and Product Feedback Loops Many of my middle-management and senior leadership clients want certainty about future work. However, I don't do long consulting contracts—by design. Agile teams don't assume they make a final product the first time out. Those are the blue feedback loops in the image above.

Agile 96

Agile Product Research Feedback Loop Consulting 96

Userpilot

APRIL 8, 2024

Following the right SaaS growth strategies can make a difference in how your business evolves and survives. Let’s explore the different types of growth strategies, how to create them, and multiple ways you can unlock product growth with real actionable strategies. Hosting product webinars that target specific user segments.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. I designed and presented my ideas using high-fidelity mockups. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Focus on the most important decisions with system design.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

The Product Guy

FEBRUARY 13, 2020

Guest Post by: Carlos Ruiz (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Nis Frome]. It is overwhelming when you get into hyper-growth mode, and it requires process and strategy to continue the success and growth. Low accountability Limited visions of the product by PMs. Very task and feature- oriented.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Want to see how?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

FEBRUARY 20, 2024

What is a data product roadmap? We also share software products you can use to create a foolproof product roadmap and drive product-led growth. TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions.

Data Visualization 101

Data Visualization Feedback Software Research Software User Testing 101

Userpilot

NOVEMBER 7, 2023

That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product. That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Introduction: What Is Product Discovery? Teresa: Perfect.

Product Research 238

Product Research User Testing ChatGPT Research Software 238

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. Wondering how churn rate vs retention rate are different?

Product Research 89

Product Research Data Visualization Feedback Software Analytic Tools 89

UX Planet

FEBRUARY 29, 2024

From design-team-of-thirty to design-team-of-one Over the past two years, I have been a design-team-of-one at a fast-growing startup, and the experience has been nothing short of a rollercoaster. As you can imagine, we had an established design culture and stack of UX tools and practices we used on a daily basis.

Product Research 61

Product Research Startups Feedback Software User Testing 61

Userpilot

AUGUST 20, 2023

.” Over time, companies across different industries have used it as a valuable tool for building successful products. Read on to see how to apply this framework at every stage of your product development cycle and drive product growth. Collect customer feedback with in-app surveys and interviews.

User Testing 90

User Testing Feedback Software Product Research Research Software 90

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. And how is it an extension of your marketing team? And how is it an extension of your marketing team?

Feedback Software 91

Feedback Software Analytic Tools User Testing Customer Experience 91

Userpilot

APRIL 3, 2023

Whether good or bad, customer feedback benefits your business in many ways. Attention to user sentiment transforms your company into a customer-centric business, setting it up for continued success. In this article, you'll learn: What customer feedback is. Best practices to follow when collecting feedback.

Customer Feedback 92

Customer Feedback User Testing Feedback Software Product Research 92

Userpilot

DECEMBER 22, 2022

What’s product ideation? How to implement it in your SaaS? In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. What is product ideation?

Product Research 98

Product Research User Testing Feedback Software Research Software 98

The Product Coalition

MARCH 3, 2022

Why our industry needs Product Coaches Photo by Jeffrey F Lin on Unsplash Something I’ve observed over the last couple of years has been the rise in product coaching, also referred to as Product Management Consulting or Product Leadership Coaching, among others. PwC job ad from Linkedin?—?looking But ‘times-are-changin’.

Product Research 155

Product Research Data Visualization Certifications Consulting 155

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. Personalize your campaigns. Measure campaign performance and refine your customer acquisition strategy. Measure campaign performance and refine your customer acquisition strategy. Focus on the right customer acquisition channels.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

JULY 13, 2023

You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention. Use multiple question types in your customer satisfaction survey. Ensure your survey questions are free of bias.

Customer Satisfaction 94

Customer Satisfaction Product Research Feedback Software Customer Feedback 94