PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Which should you and your teams decide the utilize? Whichever methodology a team operates under will heavily influence how they work and communicate with one another.

Technical Review 98

Technical Review Development Team Review Agile Software Review 98

The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. And our success was evident in the feedback. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Intercom, Inc.

MARCH 29, 2022

We introduced Intercom as the Engagement OS , the customer communications platform that enables the most critical component of the modern customer journey: ongoing engagement, throughout the customer journey – from acquiring to onboarding, activating, support, and beyond. It is an exciting time for us at Intercom.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. We’ve been focused mostly on looking at how we can grow our team and what might new teams do and what might new people do.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Product Innovation Educators

JULY 4, 2022

A group of passionate users in our social media and forum communities drives our roadmap and and helps us understand the problems we need to solve. When our customers want a new solution, we try to find that solution, invent something, or enhance the features of an existing product. 3:15] How does Wyze compete?

Artificial Inteligence 108

Artificial Inteligence User Testing Feedback Software Customer Feedback 108

The Product Coalition

JUNE 24, 2021

our open-source data integration platform; 2 months later, we announced our $26M Series-A round led by Benchmark. In this article, we want to tell you about what happened behind the scenes, including the deck we presented to the Benchmark team. This is what happened again with the Benchmark team.

Feedback Software 92

Feedback Software Software Review User Testing Development Team Review 92

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. Our technology interfaces are gradually becoming more conversational, and we’re just starting to see the quality of natural language understanding get good enough to unlock them.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

ProductPlan

NOVEMBER 11, 2019

There are many ways to build a roadmap and many types of roadmaps you can make. Some will delight and engage the executive team by taking a high-level approach and focusing on goals and strategy. Others dive into the specifics and make engineering teams happy since they’re so detailed. Gather consensus around goals.

Roadmap 72

Roadmap Data Visualization Technical Review User Testing 72

Mind the Product

JUNE 14, 2019

We all treat our products with care, respect, and diligence. It’s like a chance bit of customer feedback that we end up devoting a two-year roadmap to. Developing a long-term relationship with someone who can act as your mentor and provide advice and direction can help to get around this. The Roadmap.

Development Team Review 142

Development Team Review Technical Review Weak Development Team Vision 142

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. Did your roadmap change? It doesn’t take a virus to derail a roadmap. It doesn’t take a virus to derail a roadmap. User behaviors changed a lot since January, so many of the key metrics companies and product teams care about have also been impacted.

Development Team Review 87

Development Team Review Technical Review Customer Feedback Onboarding KPIs 87

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 62

Development Team Review Weak Development Team User Testing Technical Review 62

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

ProductPlan

FEBRUARY 1, 2021

Product leaders don’t often get many chances for hiring product team members. Additions to the product team must ramp up quickly. Stage 1: Reviewing the applications. Just like a product roadmap shouldn’t simply be a list of to-do items , I’m looking for outcomes and objectives in this context. Are they team players?

Development Team Review 52

Development Team Review Weak Development Team User Testing Technical Review 52

UserVoice

JUNE 18, 2018

and while you may be the one given domain over the roadmap, your stakeholders take these peers’ opinions of your work into serious account. And this requires that we understand, even to a facile level, the different goals and motivations that other people and teams in the organization might have.

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Thanks to many, including Marco Innocenti and the team at Zoom, as well as Jay Nathan. We hosted a webinar with Slack on this topic. Watch the recording here! Turn On Video.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. They don’t always have the same drive and commitment to the current strategy as the product team.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Development Team Review 40

Gainsight

AUGUST 31, 2020

ServiceChannel is the number one facilities management platform that helps businesses source, procure, manage, and pay for facility maintenance and repair services. Their platform, like Gainsight, is a business-impacting tool for their clients. ServiceChannel worked diligently at operationalizing the survey itself.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Customer Feedback 52

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103