Remove Development Remove Embedded Analytics Remove Marketing Remove Technical Review
article thumbnail

Top 7 Reasons For Customer Churn in SaaS and Tips to Address Them

Userpilot

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. moment faster. #3:

article thumbnail

Userlane vs Walkme: Which is the best tool for onboarding?

Userpilot

If you’re considering Userlane vs. Walkme for user onboarding in mid-market SaaS – a much better alternative for you will be to go for Userpilot or Appcues instead. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best? Userlane has on average 4.6

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

UX Research Process: A Step-By-Step Framework

Userpilot

The UX research process consists of 4 main stages, Discovery , Exploring, Testing, and Listening, which follow the development process and during which it becomes increasingly more specific. To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer.

article thumbnail

7 Methods To Collect Customer Feedback for SaaS [+ Examples]

Userpilot

Customer feedback is the key to developing a customer-centric business. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Interviews and focus group discussions are typically used for market research to ask individuals or small groups specific questions.

article thumbnail

10 User Persona Examples for SaaS Products and How to Create Them

Userpilot

Looking for user persona examples to inspire your research, or (product) marketing strategy? Here are the SaaS tools I picked to build user persona examples for: Userpilot – product growth platform ActiveCampaign – email marketing automation tool Kontentino- social media scheduling tool. What is a user persona?

article thumbnail

Voice of Customer: Why VoC should lead your product development process

Usersnap

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

article thumbnail

March Madness, AI Style

Crafty CTO

I’ve been trying to write a comprehensive, buttoned-up “AI Update,” covering all this month’s AI developments. That Stable Diffusion moment is happening again right now, for large language models—the technology behind ChatGPT itself. My personal experience mirrors these reports. predecessor. HOLD MY BEER!”