Intercom, Inc.

FEBRUARY 6, 2019

Given our cadence of launches and updates, we’ve developed a pretty well-oiled launch machine over the past few years. Our go-to-market teams have grown immensely, meaning more specialists and larger cross-collaborative teams for each launch. What percentage of our customers is it relevant to? How big is the audience?

Product launches 170

Product launches User Friction User Testing Messaging 170

Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

User Testing 104

User Testing Customer Experience Data Visualization Customer Feedback 104

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Get user feedback faster.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

OCTOBER 29, 2020

Working on website copy and feature landing pages, FAQs, sales and Customer Success enablement assets, feature launches, communicating product updates… This range of responsibilities is what makes defining the role a bit complicated. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Userpilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userzoom

DECEMBER 17, 2019

Some stakeholders need to see the effects on the team to really appreciate the value, which is where design sprints come into play. When new to a project or team, conduct key stakeholder interviews. Telling the Full Story – Adding Qualitative Data To Executive Dashboards [On-demand webinar]. Get new customers?

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Amir Rozenberg

MAY 18, 2017

Stephen : For years, TV operators have lived with the high quality expectations of pay TV customers. The expectations of analogue TV customers – that the TV would ‘just work’ and that they can channel surf very quickly – was carried over to the digital domain. Rich media content has impact on customers’ buying decisions.

User Testing 48

User Testing Feedback Software Product Research Customer Experience 48

Userpilot

JANUARY 17, 2024

If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Scaling involves finding the right timing, understanding customer psychology, and making critical decisions to drive product-led growth.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

SEPTEMBER 30, 2022

A successful feature delivers value to its users and achieves a high user adoption rate. Feature success is defined by feature usage, customer feedback, as well as whether customers find value in it, and how it affects user retention. Arrange webinars to educate users.

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

Revulytics

OCTOBER 9, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. We say we’re using the scientific method.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software User Testing 75

Userpilot

SEPTEMBER 23, 2021

So we’ve summarized all of our key learnings about new user onboarding in one place so you don’t have to re-invent the wheel. Onboarding is the process of educating your customers so that they get the most out of your product. This is when you know the exact steps a user needs to take in order to activate.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. That’s a bad mistake. Hence, they need to outsource it to their developers.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

Userpilot

OCTOBER 21, 2020

Objective : gamifying and incentivizing the tertiary onboarding experience to help your users adopt the more advanced features of your complex products. Developing good use patterns and correcting bad ones. Key result: Higher adoption of your product, users are more likely to make most of it and move down the user journey.

Analytic Tools 81

Analytic Tools Onboarding KPIs Data Visualization Feedback Software 81

Userpilot

DECEMBER 19, 2022

When designing notifications, it’s vital to be mindful of the user experience and ensure that you have the right information in the right place. In this article, we discuss different types of notifications that can use to improve the communication between your company and customers. Analyze user sentiment (NPS). Let’s begin!

Feedback Software 98

Feedback Software Reporting Tools User Testing Software Review 98

ProductPlan

AUGUST 15, 2019

Enterprise architects face a number of hurdles when they try to discuss weaknesses and shortcomings, share their plans for the future, or seek out the approval of others. When technology is made relevant by tying it back to specific KPIs, people can evaluate its impact on their own objectives and pain points.

Enterprise 59

Enterprise Technical Review User Friction Weak Development Team 59

Userpilot

MARCH 14, 2019

Five minutes for users to say “oh, I get it” about your software. According to TechCrunch, if your users don’t get your software, 77% of them won’t come back. There are plenty of ways how can you gain your customers’ attention and create the “aha moment” in five minutes.

Analytic Tools 45

Analytic Tools Feedback Software Research Software Data Visualization 45

Business of Software Conference

SEPTEMBER 3, 2019

We thought ‘Hey we’re on the right trajectory’ and then 2009 came and we thought ‘Oh crap this is going somewhere very bad.’ That is really good information, especially for our customers because we actually started to articulate what those features did. Our customers are not only ad blind, they overtly avoid any ads.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 163

Product Research User Testing User Friction Research Software 163

Userpilot

FEBRUARY 25, 2021

But to succeed, you have to get the right message out, at the right time, and to as many people as you can who fit your customer persona. Source: Userpilot-test which messaging works best for each of your segments with custom welcome screens! Yet, getting and creating them usually feels like a pain. It needs to be fun.

Research Software 91

Research Software User Testing Outbound Marketing 91