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Fintech Customer Experience: How to Measure and Improve It [+ Tools]

Userpilot

TL;DR The fintech customer experience helps neobanks, cryptocurrencies, and blockchain wallets differentiate themselves from traditional financial institutions. You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g. Want to improve your fintech customer experience?

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13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

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Top 4 Customer Analytics Software Solutions for SaaS businesses

Userpilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. What is Customer Analytics Software? Best Customer Analytics Software 1.

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An interview with John Kotowski on product pricing surveys: pricing research is not just “how much are you willing to pay”

Usersnap

Hopefully, you have something that differentiates your product from the rest of the pack, but the amount of money you can charge is typically limited by the competitive price points in your space. Identifying your positioning and differentiation among your market category is a critical, and hopefully not too brutal, step.

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Establishing a market-led culture with a Product Management framework

BrainMates

Immediately after the course, the company invested in six months of organisational product coaching with myself, Brainmates’ New Zealand Product Coach , to help embed the new product mindset. The 10 steps we followed to embed the Product Management framework. Facilitating a market-driven way of thinking. Where do you start?

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Value-Based Growth in SaaS: Definition, Strategies, and Examples

Userpilot

Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business. Create a resource center for self-service support. Book a demo to learn how to use it to deliver more value. IdeaExchange.

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What is Pendo Engage? Use Cases and Features (+ A Better Alternative)

Userpilot

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.