article thumbnail

13 Best Customer Self-Service Portals to Enhance Customer Experience

Userpilot

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

article thumbnail

Embedding BI in Your Angular Apps

Reveal

Reveal Embedded Analytics. Embedding analytics into your Angular apps is a tremendous advantage for your business; it helps you gain valuable business insights from your data and grow your profits by guiding key business decisions. What Is BI? Why Should Your Embed BI in Your Angular Apps?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

An interview with John Kotowski on product pricing surveys: pricing research is not just “how much are you willing to pay”

Usersnap

Your buyers will use your competitors as a frame of reference. Hopefully, you have something that differentiates your product from the rest of the pack, but the amount of money you can charge is typically limited by the competitive price points in your space.

article thumbnail

6 Customer Communication Pain Points in SaaS + How to Resolve Them

Userpilot

TL;DR Customer communication pain points refer to the problems customers encounter when trying to get help through your support channels. Resource center analytics. This means customers will abandon brands with poor communication, opening up an opportunity for your business to stand out. Resource center analytics in Userpilot.

article thumbnail

Top CX Trends That Are Shaping the SaaS Industry in 2022

Userpilot

Users don’t want to wait for ages for customer service agents to respond. Deliver proactive support and self-service options for the best customer experience. E-commerce businesses already use these tools to improve engagement. SaaS businesses are next. SaaS businesses are next.

article thumbnail

Customer Retention Optimization For SaaS

Userpilot

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. It’s no longer enough to attract new business; the key to sustained success is keeping your existing users engaged and satisfied in the long run. Don’t freak out.

article thumbnail

Appcues for Customer Experience: Features, Pricing, and Review

Userpilot

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.