Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Then we added inbound marketing which added the number of leads which, in turn, meant more conversions. First the features, then the inbound marketing.

User Testing 93

User Testing Feedback Software Research Software Product Marketing 93

Intercom, Inc.

JULY 29, 2021

But looking at BrowserStack, looking at the product they had, the market, the growth rate, the customers they already had in Europe… And they were looking for somebody to scale out their enterprise business across Europe. We paused all of our enterprise field sales, but in our HQ, we decided to put the foot down and really go for it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

OCTOBER 29, 2020

And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years. We haven’t even been focused on selling to Enterprise customers, we don’t have a full Enterprise motion and already we’re getting all these kinds of customers in.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Gainsight

DECEMBER 23, 2019

Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. So, is there inbound coming in? To answer your question about products specialization, in particular at Zuora, which is commerce billing and finance. Are you selling more to SMBs?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52