The Product Coalition

JULY 1, 2019

HubSpot, a maker of inbound marketing and sales cloud tools, measures the number of active teams they serve, as the tools is of highest value for teams. sales, marketing, business dev, finance etc. Enterprise customers don’t buy through a freemium model and likely have very different needs to those of the free or low-price-tier user.

KPI 92

KPI Data Visualization Workshop Analytic Tools 92

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. I worked in healthcare, finance, media, in education. Today’s guest has been bootstrapping for most of her life.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Enterprise Level ($100,000 +).

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Intercom, Inc.

NOVEMBER 27, 2019

A genius inbound marketing strategy. Moving upmarket: Court enterprise customers. It doesn’t tend to support enterprise software, but product-led companies can do really, really well there. Take Slack, for example: the media points to its brilliant product as the reason for its impressive growth. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

SEPTEMBER 8, 2021

At Slack, she rose through the ranks from an Account Executive to a Senior Enterprise Leader, and by the time she left Slack six years later, their revenue had grown from about $12 million in ARR to more than a billion dollars. By the time that I actually left Slack, I was senior manager of enterprise. Is it true enterprise?

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Modus Create

MAY 5, 2021

Their Cloud Enterprise edition (for Jira Software, Jira Service Management, and Confluence) supports unlimited instances, 99.95% uptime guarantee, and 24*7 support. Halp turns Slack into an internal help desk solution and can turn any message into a ticket that tracks the progress and outcomes of inbound requests.

Reporting Tools 81

Reporting Tools Data Visualization Customer Feedback Events 81

Intercom, Inc.

OCTOBER 29, 2020

And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years. We haven’t even been focused on selling to Enterprise customers, we don’t have a full Enterprise motion and already we’re getting all these kinds of customers in.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

NOVEMBER 5, 2019

Before I was a sales manager at Slack, I was an Enterprise AE for a few years and I was also an AE for five years before coming to Slack. As a Series A business, we have teams in Sydney, Dublin, and LA, and a mixture of inbound and outbound now. Finance needs to be aware of it. Let’s get this figured out.”

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Gainsight

DECEMBER 23, 2019

Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. So, is there inbound coming in? To answer your question about products specialization, in particular at Zuora, which is commerce billing and finance. Are you selling more to SMBs?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52