Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

Feedback Software 75

Feedback Software Analytic Tools Customer Feedback Customer Experience 75

Userpilot

JANUARY 23, 2024

Product positioning strategies are not only a marketing tactic but a survival strategy. In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. Why are product positioning strategies important?

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

SEPTEMBER 10, 2022

What’s product differentiation? What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. What is product differentiation?

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Differentiation Feedback Software Research Software User Testing 92

Userpilot

APRIL 30, 2024

Customer feedback can be a goldmine of valuable insights for SaaS companies seeking growth. But how does one actually go about collecting feedback , prioritizing it, and using it to make key product decisions? PMF, CSAT, and NPS surveys are vital for SaaS companies to conduct. Let’s dive in.

User Testing 82

User Testing Customer Feedback Feedback Software Data Visualization 82

Userpilot

MAY 23, 2024

To successfully compete in saturated SaaS niches, having a robust product isn't enough. In the article, you will learn how to build your customer experience strategy. Excellent customer experience can differentiate you from competitors and enhance customer satisfaction , loyalty, retention, and advocacy.

Customer Experience 52

Customer Experience Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 82

Analytic Tools Feedback Software Data Visualization Reporting Tools 82

Userpilot

APRIL 29, 2024

A market segmentation survey is a market research tool. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Loyalty segmentation differentiates customers based on their loyalty levels to identify product advocates. Book the demo to find out more!

Analytic Tools 81

Analytic Tools Research Software Feedback Software Product Research 81

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes. Your in-app user onboarding experiences can be localized using tools like Userpilot.

Research Software 94

Research Software Feedback Software User Testing Product Research 94

Userpilot

MAY 20, 2024

Let’s explore the customer sentiment score, how to measure it with user feedback , and what strategies you can execute to elevate the customer experience. Higher scores indicate more positive customer feelings and benchmarks differing across sectors (in SaaS being 40). You’ll need a platform to do this.

Data Visualization 87

Data Visualization Feedback Software Customer Feedback Customer Experience 87

Userpilot

MAY 16, 2023

We also examine a few examples of how companies use value metrics in their pricing strategy. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. For example, for a cloud storage platform, this is storage space.

Feedback Software 91

Feedback Software Analytic Tools Onboarding KPIs User Testing 91

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Build in-app flows to help users discover features. User empathy.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

APRIL 15, 2024

In-app support strategies to eliminate them. Tools that help identify customer pain points: NPS surveys with open-ended questions. Collect passive customer feedback to improve the in-app experience and more. Analyze customer data and improve in-app communication with interactive guides. CSAT surveys.

User Friction 93

User Friction Customer Communications Analytic Tools Feedback Software 93

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? Marketing funnel analysis enables teams to assess the performance of their marketing efforts and choose the best marketing strategies for specific prospect segments. There are a few benefits why marketing funnel analysis is essential for SaaS product success.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Split

MAY 15, 2024

While the terms “deploy” and “release” may seem similar, they represent different processes that play crucial roles in the software development lifecycle. Understanding their nuances is essential for streamlining operations and delivering high-quality software to end-users.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Experience 52

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? Let’s dive deeper into what everything customer communication management for SaaS entails, as well as our best practices for getting it right. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 76

Customer Communications Feedback Software Research Software Analytic Tools 76

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software 88

Feedback Software Onboarding KPIs User Testing Strategy 88

The Product Coalition

AUGUST 2, 2023

Develop a Rummy Game — Comprehensive Guide to Card Game App Introduction Card games have a rich and storied history, that attracts players of all ages across the globe. With the enlargement of smartphones and mobile apps, traditional card games like Rummy have found a new digital home, opening up exciting opportunities for game developers.

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Research Software Feedback Software Weak Development Team Data Visualization 119

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. The winners emerging from the scrum of similar offerings differentiate themselves in significant, meaningful, and sometimes surprising ways.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Usersnap

SEPTEMBER 20, 2021

Even if you don’t have your customer feedback software yet, you’re still doing everything possible to satisfy your customers. What if there’s a way to measure the success of your customer service strategies and know if customers are happy with their experiences? Well, your answers lie in customer feedback (??

Feedback Software 52

Feedback Software Research Software Reporting Tools User Testing 52

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. Implementing in-app guidance for new or less visible secondary navigation to direct users to secondary features.

Feedback Software 94

Feedback Software Research Software Data Visualization Product Research 94

The Product Coalition

AUGUST 3, 2023

How to Achieve Success in Your Product Strategy In today’s rapidly evolving market, having a clear product vision and a well-defined strategy is essential for the success of any tech product. Meanwhile, a robust product strategy lays the roadmap to achieve that vision.

Vision 122

Vision Product Research User Testing Roadmap 122

Alchemer Mobile

SEPTEMBER 3, 2020

This summer, our team looked at how COVID-19 has impacted mobile app usage patterns by industry. Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage. For apps in the hardest-hit industries, DAU is down 60-75%. Higher frequency of app usage.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

AUGUST 3, 2022

Solid messaging strategies are the key to grabbing your audience’s attention and nurturing their interest in your product. But how you can create a really good messaging strategy that will support your product marketing goals? In this article, we’ll be discussing everything you need to know about messaging strategies.

Research Software 91

Research Software Feedback Software Messaging Reporting Tools 91

Userpilot

SEPTEMBER 14, 2023

TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond. A strategic product manager is responsible for developing long-term product vision and strategy. Product marketing managers develop product positioning , messaging , and differentiation strategies.

Research Software 86

Research Software Analytic Tools Feedback Software Product Research 86

Userpilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. It focuses on measuring the performance of marketing campaigns or strategies. Want to check it out?

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 94

Userpilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal. Note from the author: Todd Parmely – COO eWebinar I, the author of this guest post, am the COO of eWebinar , an automated webinar platform.

Feedback Software 97

Feedback Software Webinar Onboarding KPIs Customer Experience 97

The Product Coalition

SEPTEMBER 9, 2022

You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? You might also be interested in Measuring , analyzing, and reducing app churn Apple and Amazon are great examples of companies with great retention. What are the characteristics of a sticky app?

Feedback Software 120

Feedback Software Analytic Tools User Testing Data Visualization 120

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

The Product Coalition

NOVEMBER 17, 2023

Explore the future of decentralized innovation with our guide on building Web3 apps. Master the process, tech stacks, and tools for a transformative development experience. In the dynamic landscape of digital innovation, the advent of Web3 technology has ushered in a new era of decentralized applications. Step by Step Process!

Analytic Tools 107

Analytic Tools Feedback Software Data Visualization User Testing 107

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. Strategies for better customer experience: Personalize the customer journey for user segments with different needs and wants. Let’s get right to it.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

MAY 8, 2024

We also share 13 strategies to help you cater to various needs. Tips and strategies that can help you satisfy customer needs include: Prioritize essential customer needs using techniques like Kano or MoSCoW. Implement customer feedback promptly and keep customers in the loop. Let’s get to it.

Data Visualization 90

Data Visualization User Testing Customer Feedback Analytic Tools 90

Intercom, Inc.

FEBRUARY 6, 2020

It might be the same core product, but it’s a completely different strategy. Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. Turning a sales objection into a unique differentiator.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

OCTOBER 24, 2022

Earlier this week, the Intercom team visited SaaStock Dublin for three days of incredible talks and informative workshops with the most exciting new SaaS companies in the industry. . 4 top tips for optimizing your sales strategy. One the biggest mistakes I see is SAAS companies adopting a ‘one size fits all’ approach”.

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Feedback Software Strategy User Testing Onboarding KPIs 91