Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. Then we added inbound marketing which added the number of leads which, in turn, meant more conversions. First the features, then the inbound marketing. Design/Packaging.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

SEPTEMBER 21, 2022

Plus it’s an amazing way to differentiate against the competition. In order to provide this support, support teams will need to use a tool with both powerful automation and outbound capabilities to manage and streamline high-volume workloads. Which grows loyalty…. Which improves retention and grows revenue….

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

JULY 29, 2021

I think the difference for me doing that global sales operations role at BrowserStack, being in the room every day with our C-levels, with the head of finance, with the head of recruitment, on a personal level, was fascinating, exciting, and scary all in equal measure. We have business development doing inbound and outbound.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. So, is there inbound coming in? To answer your question about products specialization, in particular at Zuora, which is commerce billing and finance. So you need to be aligned as we say, with what the company’s strategic priorities are at that point.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52