Gainsight

APRIL 18, 2022

He has especially enjoyed the last 10 to 15 years of coaching, mentoring, and advising people to get into customer success and nurturing both companies and people to become successful at it. . At Red Hat, he transitioned a technical support team into a customer-focused team. Tell the Story With Words and Data.

Data Visualization 52

Data Visualization Technical Advisors Analytic Tools Customer Experience 52

Sachin Rekhi

JANUARY 27, 2013

What I most often advise is to err on the side of fewer features for the benefit of getting the product out sooner to optimize for learning. Or it could be ensuring open product, design, and technical decisions get resolved in an efficient manner.

Technical Advisors 62

Technical Advisors Product Management Product Manager Technical Review 62

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. To not try to please everyone, Ben and Blair advise “staying the course, given your strategy is sound”. Therefore, Ben and Blair differentiate between customer and user problems.

Enterprise 113

Enterprise User Testing Feedback Software Technical Advisors 113

Business of Software Conference

JULY 7, 2021

Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. They should be the trusted advisors to your biggest clients. I could go on, but you get the picture. They are very confident, very goal driven, and very focused on making their numbers.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. I think that has naturally driven up CSAT.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

AUGUST 18, 2020

On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. Here are a few of our tips for screen recording tools: Smartlook is great for differentiating between user views on different devices, OSs and browsers. accounts). Source: logrocket.com.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

The Product Coalition

MARCH 21, 2018

A mentor advised me to think about three broad categories?—?the Understand the technical architecture for the product : Get an engineer to sit down with you and explain how the product works under the hood and which major technologies and frameworks have been used. A good way to do this would be to set up learning sessions with team.

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

Userpilot

DECEMBER 6, 2021

A customer success platform designed for non-technical people will help your customer success teams be more efficient. #3 Chameleon is a dedicated onboarding tool, with two key differentiators. Few customer success managers are also developers. 3 – Detailed analytics is an essential customer success tool.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

AUGUST 18, 2020

On the one hand, it requires technical resources to deploy; and on the other, all the events you want to track have to be defined and set up. Here are a few of our tips for screen recording tools: Smartlook is great for differentiating between user views on different devices, OSs and browsers. accounts). Source: logrocket.com.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

UX Studio

OCTOBER 16, 2017

As a consequence, the functional and reliable features still have some technical hiccups which would need more work. Compared to the hierarchy of needs, it differentiates only three broader categories: Threshold features: Sometimes called satisfiers, as users expect these features by default.

Customer Experience 81

Customer Experience User Testing Customer Feedback Technical Advisors 81

Product Bookshelf

FEBRUARY 7, 2017

One of the rules, written by Lawley, advises to work on problems you are passionate about. A related rule “Differentiation isn’t enough, you have to be better” by Paul Alex Gray advises product managers to understand: 1) what customers want; 2) what you’re good at; and 3) where competitors are weak.

Technical Advisors 48

Technical Advisors Product Management Product Manager Weak Development Team 48

Business of Software Conference

NOVEMBER 26, 2018

They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day. And I would not advise using this approach if you’re in that 15 to 20 percent range. You want to create as rich a profile as you can have your High Expectation Customer, but let me give you some examples.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Roadmunk

DECEMBER 7, 2017

I think having the experience of my team coming to me and saying, “Oh, I want to own this core part of the product” or “Oh, I want to differentiate our strategy for these two user groups” really helps me learn to let go. Did you talk to other product managers, other founders, advisors?

Startups 53

Startups Technical Advisors Research Software Product Research 53