How IoT Process Optimization Can Improve Customer Outcomes
TSIA
MAY 28, 2015
In our post “ Driving Service Efficiency in the Age of IoT ” , we highlighted the most common application for smart, connected products: service efficiency. However, this narrow focus limited the return on investment for many suppliers, leaving many to wonder what the IoT (Internet of Things) buzz was all about. The next step on the Remote Services continuum, process optimization, places more emphasis on the customer, which leads to better results for everyone.
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