Ronke PM

NOVEMBER 25, 2023

Table of Contents Why is Product Insight from Customer-Facing Teams Important Sales Team Client Success/Relationship Management Teams Customer Support/Technical Support The Value of Anonymous Surveys Before Survey Steps Example Survey Questions by Client-Facing Teams Steps after the Survey Final Thoughts Product teams put a lot of emphasis on external client feedback, observation, and input, which significantly matters; however, what truly helps us complete the story of our products or services

Customer Feedback 52

Customer Feedback User Testing Product Research Customer Experience 52

Lenny Rachitsky

NOVEMBER 25, 2023

👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community.

Engineering 40

Engineering Management Management 40

Userpilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? Let’s compare them! There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, budget, and the size of your company.

Data Visualization 62

Data Visualization Analytic Tools Feedback Software Reporting Tools 62

Userpilot

NOVEMBER 25, 2023

Looking for an effective feature adoption tool and wondering if Intercom is the best option for your SaaS company? With numerous Intercom alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your feature adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

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Data Visualization