The Product Coalition

DECEMBER 31, 2018

That’s great news, because it’s really easy to turn it into a feedback library. Building Your Feedback Library So, now that you understand why a product backlog is an awful way of looking at things, it’s time for you to build your feedback library. Chances are, you’re reading this because you have a massive product backlog already.

Feedback Software 60

Feedback Software User Testing Customer Feedback Books 60

The Product Bistro

DECEMBER 29, 2018

One site that I hang out on is Slashdot, an old school hang out that bills itself as “News for Nerds.” I’m going to tell a story that will ultimately show how misguided many supposed “good ideas” are, especially in relation to business cases, strategy, and planning. ” On /. see what I did there?)

Strategy 210

Strategy Product Management Product Manager Management 210

The Product Coalition

JANUARY 4, 2019

For a newspaper app, people are entering the app for a quick news source–often on their morning commute, or to kill time before a meeting. If the app is buggy (and not just once but many times), the user is going to seek other newspaper apps for their on-the-go news. Who you gonna call? Session recordings.

Analytic Tools 64

Analytic Tools Technical Review Data Visualization Customer Experience 64

The Product Coalition

JANUARY 1, 2019

Aldous Huxley In the era of fake news, how can two people find common ground? We often experience conflict with others when they don’t share our mental model. There are things known and there are things unknown, and in between are the doors of perception.”?—?Aldous The ladder of inference is an excellent tool for this purpose.

User Testing 66

User Testing Books Information Article 66

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Data Visualization

Intercom, Inc.

JANUARY 2, 2019

We opened our new office in Sydney and expanded our presence in London to broaden our coverage and attract new talent. In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. We strive to let our product do the talking.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Speaker: Carrie Melissa Jones

The good news is that measuring your community's impact can be a satisfying activity for you, as it reveals the depth and breadth of your progress as a community builder. And choosing and tracking KPIs is simpler than it seems.

Speaker: Kate Owens and Megan Bubley, SpotHero, Diana Smith, Segment, and Erin Franz, Looker

As a product leader, you are tasked with collecting and synthesizing your customer’s interactions with your product.The great news is that there are many tools used across your company which collect unique parts of your user’s journey. Whoops, did we say great news?

Data Visualization

Speaker: Shardul Mehta, VP of Product Management, Amwell

The bad news? The good news? Thanks to these roadmaps, everyone knows what we’re working on now vs. later, where we’re headed, and how we’re getting there. Fail at making this map, and you sacrifice not only your own credibility, but the credibility of the entire company. Product managers rarely have the time to adequately prepare.

Roadmap

Advertiser: Birst

Feel like you should be able to use data you already own to create new revenue sources? If the answer to any of those questions was yes, then we have good news for you! Want to understand what data is being monetized, who wants it, and why?

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Advertiser: ZoomInfo

The good news? You can solve your recruiting problems using new tools and data specifically designed to help do your job: find top passive talent and fill those open reqs – faster than you thought possible.

Artificial Inteligence

Speaker: Liz Richardson and Deena Zenyk

So you’ve heard the news, your existing customers are your best source of new customers. But how do you go about formalizing a process that proves your customers are important to you and achieves reliable business outcomes? By following a step-by-step process that uses your community to develop a customer advocacy program.

Customer Feedback

Speaker: Johanna Rothman, Management Consultant, Rothman Consulting Group

And good news - she has ways to avoid them! Johanna Rothman has seen this all too often across many different organizations. She will take us through five common traps that agile product teams fall into – and likely you are in several of those traps right now. You’ll learn: How to make more accurate estimations.

Product Research