best-practices Education Related Topics 
Userpilot
APRIL 22, 2024
In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement.
Userpilot
NOVEMBER 24, 2022
Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.
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Intercom, Inc.
JANUARY 20, 2021
At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers. So instead of giving customers a series of boring how-tos, we create best practice content. If you’re not helping to educate your customers, you’re giving your competitors a chance to fill in the gaps.
Userpilot
DECEMBER 19, 2023
There are several best practices that all account managers need to keep in mind. 16 SaaS account management best practices Now that you know why SaaS account management is so important, it’s time to look at how exactly you can implement it. Personalizing customer workflows according to their needs.
Speaker: Greg Coticchia - CEO, Sopheon
With all the technological improvements relevant to product management, there is an increasing need to educate new product managers as well as upgrade the abilities of experienced professionals. Unfortunately, little has changed in the world of product management education, training, or preparation to meet today’s high demand.
The Product Coalition
JANUARY 11, 2024
Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. This is why at Product Coalition, as a learning community, we feel we need more reporters and educators, and less pundits and commentators. More about that later.
Userpilot
APRIL 24, 2024
Implementing proactive support through resource centers , dedicated account managers, and educational webinars improves renewal chances. Best practices for optimizing your SaaS renewal strategy Adopting best practices for your SaaS renewal strategy can significantly enhance user retention and revenue.
Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker
It’s a truth universally acknowledged by the best product managers. Despite this, those building the product itself are often detached from their customers, leading to a gap between vision and execution on the most practical metrics. Customer representation has always been a key reason for success in product development.
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