Intercom, Inc.

JULY 19, 2021

Using the data you’ve already captured, you can use outbound messages to onboard and activate customers at pivotal moments in their journey, and even pinpoint the right time to upsell customers to higher-tier plans or expand their product usage. Conversational support helps you to identify trends for better business decisions.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

JUNE 21, 2018

I ended up getting a job at Udemy, an online education marketplace that had just raised a seed round of funding. We’re taking the things that we learned, and that people at startups are hacking together, and trying to make that more of an industry-wide standard. Is it transitioning from inbound to outbound sales?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Intercom, Inc.

AUGUST 16, 2022

Armed with contextual data, you can also create more personalized, and targeted customer experiences across the entire customer journey – from personalized proactive outbound messages to razor-accurate chatbot answers, and more. Why is providing support in context the future of customer service?

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. You’re going to have people that come through inbound, they’re going to raise their hand, and you want to talk to them, which are regular inbound processes.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Intercom, Inc.

OCTOBER 13, 2022

The industry landscape is changing, the prospects of a global recession are ever-present, and everyone is struggling to get leaner, reduce costs, increase efficiency, and increase customer satisfaction and retention. When we talk to you, our customers, we hear you talk about the same challenges across B2B and B2C companies and industries.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

BrainMates

SEPTEMBER 19, 2022

From education and workforce management to local communities, government, justice systems and beyond, they create people-centric technology that helps make the complex simple. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

NOVEMBER 20, 2018

Industry sector. Choose one, ensuring it can easily connect to any data sources you have (be that lead generation forms, or existing data sets) and also ensure that it can integrate with any outbound marketing tools you may have like MailChimp. When thinking about personas it is useful to think about elements like: Job title.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

OCTOBER 8, 2021

Sales-based growth meant sending thousands of outbound messages in an attempt to find the key decision-maker, shorten the sales cycle, and close aggressively. 4) In-app contextual help that educates customers about the value of features over and over. The emergence of the product-led growth strategy. Source: Kommunicate. Segmentation.

Analytic Tools 87

Analytic Tools Research Software Data Visualization Product Research 87

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. And you did that to pay for your own education? I worked in various industries. Was that in Romania? Liam: Okay.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Userpilot

JULY 24, 2023

In addition to generating leads, a SaaS marketing strategy should also seek to educate potential customers on the value proposition of the product. Age, gender and/or sex, marital status, education level, location, and profession are all examples of demographic data. What are the different components of SaaS marketing? Statistics.

Analytic Tools 65

Analytic Tools Feedback Software Data Visualization Marketing 65

NextBigWhat

OCTOBER 30, 2020

Task relevant maturity (TRM): for a team member is a combination of the degree of their achievement orientation and readiness to take responsibility as well as education, training, and experience. Blue ocean strategy: Red oceans are all the industries in existence today – the known market space. Not fight the need for the meetings.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. If people aren’t looking for your solution, you have to educate them about the problem your product solves. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Business of Software Conference

MAY 21, 2020

Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. Outbound hiring is the opposite. That’s a form of outbound hiring.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52