Userpilot

DECEMBER 19, 2022

Find your brand positioning. Finding the right brand positioning for your company and products will ensure that you’re able to effectively communicate with customers and shape their perception of your brand. This is why community-led growth has been seeing an uptick in the SaaS industry. Narrow down your target audience.

B2B 93

B2B User Testing Research Software Analytic Tools 93

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. This episode is a fun and educational listen that will help you unleash the power of a warm smile, a well-timed eyebrow raise, or a knowing wink to show your customers you mean business. ?. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Intercom, Inc.

OCTOBER 16, 2019

The SaaS industry is constantly evolving, and for many companies in the space, that means having to evolve their business model. At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Intercom, Inc.

JULY 19, 2021

Teams that benefit: Product, research and development, product education, customer success, sales, marketing. This has positive implications for a number of teams: By identifying trends in incoming customer queries and issues, your product team can prioritize which bugs to fix or which new features to work on , based on customer feedback.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Intercom, Inc.

AUGUST 16, 2022

With the digital landscape becoming a highly competitive space across all industries, engaging – and retaining – the customers you have is easier (and more effective) than winning new ones. Plus, 64% of customers are more likely to refer others based on positive experiences – leading to new customers and increased sales.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

BrainMates

SEPTEMBER 19, 2022

From education and workforce management to local communities, government, justice systems and beyond, they create people-centric technology that helps make the complex simple. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 8, 2022

Her coaching experience spans a variety of industries and companies of all sizes, from early-stage start-ups to global corporations. Andrea has 15+ years of experience in Product Management and Marketing, from SMBs to large enterprises and educational organizations such as Product School.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. SaaS companies can capture some of that daily time spent with outstanding educational and inspiring content. Why educational and inspiring? Across industries, the average ROI after three years of content marketing efforts is around $2 million.

Research Software 62

Research Software User Testing Outbound Marketing 62

Intercom, Inc.

NOVEMBER 20, 2018

Industry sector. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. When thinking about personas it is useful to think about elements like: Job title. Close the deal.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Many top employers are looking for computer science or engineering graduates to fill PM positions, and this is an excellent route into the role. If you’re in marketing, for example, aim to work in inbound marketing, where you work on getting feedback from customers to influence the product.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Educating users on how to use your product. Educate customers about your product.

User Testing 81

User Testing Customer Experience Customer Feedback Certifications 81

Userpilot

JULY 24, 2023

Creating an effective SaaS marketing campaign will come down to identifying your audience, positioning your product, finding the right channels, using relevant KPIs, and adhering to best practices. Age, gender and/or sex, marital status, education level, location, and profession are all examples of demographic data. Statistics.

Analytic Tools 65

Analytic Tools Feedback Software Data Visualization Marketing 65

Userpilot

OCTOBER 8, 2021

4) In-app contextual help that educates customers about the value of features over and over. The product-led growth model has numerous advantages over traditional sales and marketing for many SaaS providers: Lower customer acquisition costs : you don't need to spend a fortune on salaries for large inbound or outbound marketing teams.

Analytic Tools 87

Analytic Tools Research Software Data Visualization Product Research 87

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. And you did that to pay for your own education? I worked in various industries. Was that in Romania? Liam: Okay.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

NextBigWhat

OCTOBER 30, 2020

Usually we pitch what we want, follow up 3-4 times more and then move on if we don’t hear anything positive. Task relevant maturity (TRM): for a team member is a combination of the degree of their achievement orientation and readiness to take responsibility as well as education, training, and experience. Did he say No?:

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. If people aren’t looking for your solution, you have to educate them about the problem your product solves. How can you position your sales team so that they are more like consultants that are hot sellers?

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Many top employers are looking for computer science or engineering graduates to fill PM positions, and this is an excellent route into the role. If you’re in marketing, for example, aim to work in inbound marketing, where you work on getting feedback from customers to influence the product.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

The Product Guy

JUNE 25, 2018

As you become more established and comfortable navigating in your position, consider trying out your solution to problems that arise. I then discuss with my manager best practices for effectively and politely pushing back on inbound lower priority work from stakeholders while maintaining a great relationship with them. Better Products.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

Indicative

MAY 25, 2018

Jewell added that employers are also in a position to accept alternate education certificates, which could help open doors for those who were unable to gain skills through traditional schooling. All the panelists envisioned a less-regulated future for their industry, having already seen stigma diminishing toward the drug.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Intercom, Inc.

JANUARY 31, 2019

The process of defining your positioning strategy is not a one-and-done deal – in a crowded marketplace, it needs to be an ongoing exercise. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. April Dunford on the symptoms of weak positioning. Often, they never revisit that positioning.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Intercom, Inc.

MAY 10, 2018

The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users. It’s such a positive and happy job to have, with some of the best entrepreneurs out there coming to tell you about all the ways they’re going to change the world.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Brian Balfour

OCTOBER 12, 2016

We have a big addiction problem in our industry. It is such a popular question that it was asked on Inbound. When everything is known you aren’t continually learning and over a long period of time you become obsolete as the industry moves around you. So that begs the question, how do you do this? Generalist or Specialist?

Marketing 94

Marketing Data Visualization Customer Experience User Testing 94

Intercom, Inc.

MARCH 29, 2022

That’s just scratching the surface – watch the full recording or read through the event transcript to experience New at Intercom , and catch up on all the major announcements, industry insights, and customer stories that were shared at our first virtual event. We had an inbound sales team as well, basically quite a few groups.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. Frequent touch points and frequent positive interactions. You really had a vision for where the industry was going, and how products would evolve, and I had so much fun in conversations riffing on ideas with all of you.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Brian Balfour

JUNE 20, 2017

Patreon monetizes by taking a 5% cut of transactions -- which the company is points out is 6 to 10 times below average take rates in creative industries -- so it makes sense that the they would want to optimize its growth around Creators whom they count as "financially successful."

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Business of Software Conference

MAY 21, 2020

Prior to joining Simprints, I’ve worked mostly at the intersection of education and code. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. These days we primarily focus on inbound channels and by far our biggest inbound channel is stack overflow.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Andrew Chen

MAY 14, 2018

The Law of Shitty Clickthroughs” posits that successful channels will become less efficient over time , thanks to a crowding effect that exhausts potential users. It’s such a positive and happy job to have, with some of the best entrepreneurs out there coming to tell you about all the ways they’re going to change the world.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Intercom, Inc.

SEPTEMBER 20, 2018

It wasn’t its own specific position. I would run around trying to get forecasts from everybody, even though it wasn’t my primary position. My training was as an industry analyst, where I did a lot of writing. I’m almost embarrassed to say I’ve been doing sales operations for about 15 years.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99