PMLesson's Ace the PM Interview

MARCH 26, 2020

Considering a career in management consulting or product management? Here's your one-stop-shop to gain an overview between these two roles, the typical education required, what the interview process looks like, and the salary that can be expected. Consultant Consultants are in the business of advising people in a specific field.

Consulting 52

Consulting Technical Advisors User Testing Analytic Tools 52

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Technical Advisors 69

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Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

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Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Independent educators help train users in niche applications of the product. Are you intrigued? Book the demo!

Customer Experience 88

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PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

Sachin Rekhi is the founder and CEO of Notejoy , and a prolific blogger on product management. In this Path to PM post, Sachin and I discuss five practical paths to product management. How did you first break into product management? First off, product management is very communication and leadership oriented.

Technical Advisors 40

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Gainsight

AUGUST 5, 2022

Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Helping manage renewals and driving advocacy. However, you aren’t sure of the path to get there.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. Speak to a Learning Advisor.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. The trouble is, candidates who possess the varied skill set needed for Product Management are elusive and highly sought-after. The Personality Test. The Personality Test.

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Technical Advisors Product Management Product Manager Product Research 67

Userpilot

JANUARY 17, 2023

If NPS scores are high, it means customers are realizing your value since they are willing to advise others to use your product. For example, you can quickly identify what’s valuable for a product manager when looking at the example below, as it clearly shows its pain points, JTBDs , and goals that you can satisfy with your product.

Feedback Software 88

Feedback Software Research Software Onboarding KPIs Customer Experience 88

Userpilot

OCTOBER 1, 2021

You can think of onboarding as the ongoing process of educating your customers in how to get the most out of your SaaS product. Most often, the term "onboarding" is used to refer to the education of new users in the first few days after signup. Technically speaking, this is known as "primary onboarding."

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 90

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Technical Advisors 40

Technical Advisors Data Visualization Customer Experience Startups 40

Product Bookshelf

JANUARY 31, 2017

Collect information and work with your cross-functional partners to be an effective product manager. Take Charge Product Management by Greg Geracie. You won’t find these two sentences in any books on product management: “It was 6:45am. .” Your role as product manager is to see the forest, not the trees.

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Technical Advisors Product Management Product Manager Technical Review 48

PMLesson's Ace the PM Interview

APRIL 9, 2020

How will you know you’re getting a quality education? Focus Areas: Web Development, UX/UI Design, and Data Analytics Best For: Students looking for a bit more personalization in their education as students have the option to shape their coursework around personal goals. But choosing the right one is a big decision.

Software Review 52

Software Review Data Visualization Technical Advisors Analytic Tools 52

UX Studio: Product Management

JULY 14, 2021

We are aware that many companies choose their path and manage the challenges themselves. As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. That’s one approach to problem-solving.

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PMLesson's Ace the PM Interview

OCTOBER 21, 2019

We talk to Hemanth Kempanna, an Exponent alumnus, on his journey to breaking into product management and his experience building cloud-based products. My education background and how it inspired me to get into this role. For product management and UI/UX related skills, I have personally found LinkedIn Learning and Udemy to be helpful.

Technical Review 40

Technical Review Customer Experience Technical Advisors Research Software 40

Userpilot

JULY 13, 2021

That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Our SaaS customers that use walkthroughs have managed to achieve: Higher activation rate. I hear you.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userzoom

AUGUST 24, 2017

Executives, Marketers, Designers, and Product Managers all want to make an informed decision and manage risk intelligently. I know, I know – it’s not the technical definition, but this has served me well for 2 decades. How you can make your next research project more actionable and valuable. Yes, this is counter intuitive.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Userpilot

MAY 26, 2021

If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Product Onboarding can be equated with educating your customers about how to get the most out of your product. The “Aha Moment,” leading to activation.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Gainsight

AUGUST 31, 2020

She is an electrical engineer by education, and her first job was at G.E. None of her employment at that time was about product management. ” Amy also believes that with each job, she moved closer to software and began thinking about product management. At Autodesk, she began as an individual contributor, product manager.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. Then, being the head of the department, I was responsible for managing multiple teams.

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Feedback Software Research Software Analytic Tools Product Strategy 225

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.  Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    With lots of gray space between the two.

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Technical Advisors Technical Review Weak Development Team Product Research 65

Andrew Chen

OCTOBER 31, 2016

I was recently interviewed by the folks at Reforge, a new company started by my friends Brian Balfour and Susan Su focused on advanced professional education. It’s not an immediately technical or product-based experience, and yet it’s an interesting question that might actually become more and more relevant. The B t Test.

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User Testing Weak Development Team Technical Advisors Analytic Tools 92

The Product Coalition

MAY 11, 2022

Finally, “ Building for Business: Product Management in Enterprise Software ” is a truly B2B-focused Product Management book, written by Blair Reeves (Salesforce) and Benjamin Gaines (Adobe) for “all the ones who aren’t part of the Silicon Valley startup bread”. But why is working in enterprise software now different?

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Enterprise User Testing Feedback Software Technical Advisors 113

The Product Coalition

JANUARY 5, 2021

Set 3: Internal Stakeholder Management This category of the Product Owner interview questions deals with specific aspects of relationships of the Product Owners with internal stakeholders: Your organization has recently decided to become agile and product-driven. How do you educate your stakeholders about the implications?

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Userpilot

NOVEMBER 1, 2021

With so many different definitions of onboarding bouncing around, ranging from " customer education " to simply "making the user feel welcome ," it's no wonder that people are struggling to articulate what onboarding really is. User onboarding is synonymous with educating your customer to get the most out of your product.

Onboarding KPIs 90

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 90

Amplitude

JUNE 8, 2017

Hailing from a tenured career in product management, she was just super passionate about working with startups. “I I had become pretty active as a mentor and advisor to various startups and really enjoyed it! From Product Manager to Partner: An Interview with Ashley Carroll of @SocialCapital Click To Tweet.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Business of Software Conference

JUNE 29, 2020

Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. So today I want to talk about managing by our outputs versus outcomes. So, I’m going to start with, yesterday we learned from Whitney about OKRs – that is one way of trying to manage by outcomes.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Amplitude

APRIL 25, 2019

Wendy Vang advises you to include engineers early on in the instrumentation “Don’t just make a ticket and forward the instrumentation work to Engineering.” Inform and involve your engineering team in the scoping of the instrumentation and expect compromises to what you want to track based on technical feasibility.”. Wendy Vang process.

Onboarding KPIs 78

Onboarding KPIs Technical Advisors Events Enterprise 78

Intercom, Inc.

MAY 19, 2022

If you’re not prepared for that growth, it can quickly become overwhelming to try and manage the increased pressure on your support team without making adjustments to your support strategy. Managing holidays, for example, is a high-interest topic within Intercom. We also have what we like to call reactive proactive support.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JANUARY 5, 2022

Onboarding software is typically used to educate new users , demonstrate new features to advanced users, or train new hires. Thus you also see onboarding software being used to educate customers who have been with a product for 6 months, a year, or even longer. Let’s get into it. Secondary onboarding. Employee onboarding.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Gainsight

DECEMBER 20, 2023

According to the 2023 GartnerⓇ Market Guide for Product Analytics for Technology and Service Providers, “Currently, close to half (46%) of all product managers have stepped up efforts for customer-centric insights. and/or its affiliates in the U.S. and internationally and is used herein with permission.

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Data Visualization Analytic Tools User Testing Customer Feedback 52