Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Teammates can now embed YouTube Shorts URLs into articles.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. How a tool like Userpilot can help you build self-service support resources, code-free. To provide after-hours support, start by building a self-service knowledge base. Let’s get started.

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Userpilot

JULY 4, 2023

Userpilot NPS Dashboard. The real power of Userpilot surveys, however, lies in the built-in analytics dashboard. In addition to a specialized NPS dashboard, you get a general dashboard for tracking, visualizing, and analyzing survey responses. Analyze survey responses on a simple dashboard. SurveyMonkey.

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Embedded Analytics 73

Userpilot

APRIL 26, 2022

Resource Centers are great for providing self-service support. The Resource Center on Pendo has several limitations, including the lack of video modules, limited segmentation options, lack of localization, etc. It comes with in-depth analytics, video modules, segmentation, and automated translation.

Embedded Analytics 94

Embedded Analytics Analytic Tools Feedback Software Data Visualization 94

Userpilot

NOVEMBER 16, 2022

Automatically create onboarding videos with AI video production tools , like Synthesia. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. To do this, create a self-service knowledge base full of educational content, like help articles, videos, and case studies.

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93

Userpilot

MAY 31, 2023

AI and machine learning can help boost customer retention , provide quick responses via chatbots , and drive self-service. Here are a few ways to do this: Using artificial intelligence to answer customers’ questions via natural language processing (NLP), you can speed up customer support. Userpilot’s localization options.

Analytic Tools 80

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 80

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Add in-app video tutorials to make the onboarding process smooth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

NOVEMBER 20, 2022

Leverage AI-generated video tutorials to engage users inside your app without spending a lot of resources. Offer self-service support with an in-app resource center to allow customers to find instant help. Drive real-time customer engagement with video marketing. and engage users with video content right inside your app.

Customer Experience 96

Customer Experience Feedback Software Analytic Tools User Testing 96

Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Add in-app video tutorials to make the onboarding process smooth. Add in-app video tutorials to make the onboarding process smooth. Offer self-service support with an in-app knowledge base. Product usage analytics in Userpilot.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Support various types of learning content , like text, videos , or quizzes, to make the learning engaging.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Systems Review 87

Userpilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Important features to look out for in a self-support tool. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Antwak Blog

MARCH 26, 2021

Learning Analytics : Leveraging Data to enhance learning. Educators can now see how learners do, measure their progress, and give insights through Learning Analytics. Anticipate more mechanisms to embed or integrate with Business Intelligence Tools (BI), resulting in comprehensive data and information.

Embedded Analytics 52

Embedded Analytics Data Visualization Artificial Inteligence Analytic Tools 52

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 94

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 94

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

JUNE 26, 2023

These include: In-app surveys for active users Email surveys and questionnaires to reach churned or inactive customers Interviews and focus groups Sales and customer service feedback User reviews on sites like G2 or Capterra Social media comments Bug reports and support tickets Each of the channels allows you to collect different kinds of feedback.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

Userpilot

JANUARY 9, 2023

Sales analytics to identify better-qualified prospects and improve your marketing strategy. You can provide this guidance via customized educational resources like personalized videos and webinars. You can offer proactive self-service support via a help center. Video tutorial playing from the in-app resource center.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Experience 89

Userpilot

JANUARY 29, 2023

Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Loom uses its welcome screen to educate new users Loom is a video messaging tool that lets you record your screen and get your message across through an instantly shareable video. Loom videos. You can adopt a similar approach.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Data Visualization 97

Userpilot

JUNE 30, 2023

There are many types of modules to choose from: videos , guides, walkthroughs, a checklist , surveys , and more. Finally, analytics can help you understand how your resource center is performing, which of the content you’ve published is working, and what needs to change. There are many metrics to explore.

Analytic Tools 92

Analytic Tools Embedded Analytics Data Visualization User Testing 92

Userpilot

MAY 26, 2022

In-app video tutorials are effective at teaching users how to use features and shorten time-to-value. Some businesses believe it is the product teams that are in the best position to develop product education resources thanks to their intimate knowledge of the product. Self-service. And videos are even more effective.

Feedback Software 92

Feedback Software Analytic Tools Research Software Education 92

Reveal

AUGUST 1, 2022

Reveal Embedded Analytics. Choosing the right embedded analytics solution to partner with is crucial. Nowadays, it is quite evident that businesses’ success heavily relies on data insights that embedded analytics software can provide them with. Table of contents: What is Power BI embedded?

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

FEBRUARY 3, 2023

Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Offer ongoing education and support through a knowledge base In product-led companies, self-service is a huge part of the customer experience. Feature tagging in Userpilot.

Onboarding KPIs 95

Onboarding KPIs Customer Experience User Testing Customer Feedback 95

Userpilot

JANUARY 8, 2024

Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media.

Analytic Tools 100

Analytic Tools Research Software Feedback Software Customer Experience 100

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service. Improve customer onboarding with in-app video tutorials.

Customer Experience 96

Customer Experience Feedback Software Education Customer Feedback 96

Roy Madden

APRIL 5, 2016

The Trend: Live Video Streaming. In our increasingly digital and visual world, businesses across industries are fighting attention amidst the noise. Video as a medium has become one of the most effective ways to stand out and connect with an audience. Video quickly conveys meaning and emotion. What Is Blab?

Reporting Tools 40

Reporting Tools Embedded Analytics Feedback Software Customer Experience 40

Amplitude

MARCH 12, 2019

While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. When does it make sense to craft a story about your analysis with a Notebook, and when should you just add charts to a dashboard? Good question.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

MARCH 23, 2023

3: Poor customer service or experience with the sales teams can make customers churn. Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: Include an always-on feedback widget in your knowledge base so customers can report technical issues when they occur. #6:

Feedback Software 93

Feedback Software Research Software User Testing Customer Experience 93

Userpilot

NOVEMBER 22, 2022

In-app help centers give customers self-sufficiency, while also making sure they can keep moving forward when they get stuck. Customer education programs come in different varieties – webinars, videos, email series, and in-app training. Provide an in-app help center to boost self-service support. Video content.

Education 90

Education User Testing Customer Feedback Customer Experience 90

Lenny Rachitsky

MARCH 3, 2024

At various times he has been the engineering director overseeing Events, Places, Photos, Videos, Timeline, Privacy, and more. Before Reality Labs, he ran the Ads and Business Platform product group, where he led engineering, product, research, analytics, and design, taking annual revenue from $4 billion to $40 billion in five years.

CTO 86

CTO User Testing Analytic Tools Research Software 86

Intercom, Inc.

APRIL 25, 2018

They had to click “Start a conversation” to find this link to self-service – it was almost contradictory. Instead of separating the Help Center, we wanted to fully embed the whole article search experience inside the Messenger. Example 2: Messenger home focused on self-service and support.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

Userpilot

APRIL 23, 2021

All in one dashboard. Build in-app experiences that increase product adoption and retention without needing to code Track in-app behavior, analyze data and see the direct impact of the experiences inside the dashboard. Let’s look into what user personas do these tools cater to. Userpilot user persona example Product Manager.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Amir Rozenberg

DECEMBER 7, 2017

How about this: you are sitting on an airplane, trying to watch a video on the flight WiFi and it just stops or pauses constantly. Maybe you’ve tried to watch some home improvement or recipe video that was impossible to watch because it just kept stalling? Nearly 60% of sports videos are on mobile devices in UK.

User Testing 54

User Testing Reporting Tools Product Research Embedded Analytics 54

Userpilot

DECEMBER 3, 2022

Improve user experience by triggering contextual in-app flows with images and videos. UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state. Improve user engagement with images and videos. Also, many customers prefer self-service support.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Usersnap

NOVEMBER 17, 2022

HubSpot integrations let you use HubSpot for several purposes, no matter what other programs your business uses. Integrations seamlessly connect all applications to the HubSpot center, so you can streamline and enrich your customer data and get all the analytics/insights in one place. Video integrations with HubSpot.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

APRIL 29, 2022

I can’t solve my task and download the report. Synthesia — for AI video creation. Mixpanel — for customer insights and analytics. When you choose what to do, then you will be guided by tooltips, videos, articles, and so on. FAQ, Knowledge Base, Video training, or other educational resources. Please, fix it.

Feedback Software 87

Feedback Software Analytic Tools Data Visualization Reporting Tools 87

Userpilot

NOVEMBER 28, 2022

Also, collect customer feedback with surveys and analyze customer data with product analytics to make informed improvements. Most customers prefer self-service support. Give your customers what they want with an in-app resource center filled with helpful articles, product demos, and video tutorials.

Feedback Software 92

Feedback Software Customer Feedback Customer Experience User Testing 92

Amir Rozenberg

DECEMBER 7, 2017

How about this: you are sitting on an airplane, trying to watch a video on the flight WiFi and it just stops or pauses constantly. Maybe you’ve tried to watch some home improvement or recipe video that was impossible to watch because it just kept stalling? Nearly 60% of sports videos are on mobile devices in UK.

User Testing 48

User Testing Reporting Tools Product Research Embedded Analytics 48

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Users can also embed videos, articles, and more into walkthroughs. Customizable Reports. Real Time Analytics.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52