Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product.

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

Usersnap

APRIL 15, 2020

Roger: This could be its own book, but a few quick thoughts… Customer perception of effort is more important than absolute metrics. So, ASK them… but don’t create a high effort survey. HD’s search function has always produced far more relevant results than Lowes in my tests. (I People liked it.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Intercom, Inc.

APRIL 5, 2018

I didn’t have to touch product, it didn’t require any money, and I really felt like there was a cool story to tell. Product people – engineers, designers – sometimes view marketing as this side thing that’s not really necessary. Adam: What are some of those early A/B tests that stick with you most?

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userpilot

JANUARY 16, 2023

Driving feature adoption is a crucial, yet exceedingly challenging, part of running a SaaS company. As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game. Are you not sure what to add to it?

Books 98

Books Analytic Tools Data Visualization Product Research 98

Userpilot

FEBRUARY 16, 2022

If you have ever wondered how to measure the success of your product then you might have heard about product benchmarking before. This is a method of measuring the performance of a product against other similar company’s products. This is a great way to see if your product has growth potential. Let’s dive deep in.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Product Research Customer Experience 98

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Customer education is the discipline of teaching customers how to use and get value from your product. Onboard customers more quickly and r educe time to value.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology!

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

SEPTEMBER 16, 2021

In fact, productivity thrives in a gamified environment. Gamification incentivizes users to engage with your product by leveraging game-like mechanics. Gamification strategies can be used to generate traffic and conversions from existing software products. Gamification improves metrics by nurturing positive behavioral patterns.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Userpilot

MARCH 15, 2021

Let’s face it: engagement may be a key requirement for product growth, but your customers…don’t want to be engaged. In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

JANUARY 24, 2023

Boosting user engagement is a surefire way to nurture customer loyalty, but how do you actually encourage users to use your product? TL;DR Gamification increases customer engagement by making your product more entertaining, creating a sense of friendly competition, and rewarding behaviors that you’d like users to repeat.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Amplitude

AUGUST 30, 2017

At the Product Analytics Summit in Seattle this past March, we chatted with some of our customers about how they use Amplitude as part of their product development toolbox. User feedback opens the door to new opportunities. Feedback is one of the most powerful tools at your disposal.

User Testing 71

User Testing Analytic Tools Customer Feedback Feedback Software 71

Userpilot

FEBRUARY 14, 2021

Product-Led Growth Lifecycle Marketing Personalized In-App Experiences Product Marketing Viral Loops Affiliate Marketing Conclusion. In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  (“Our AI-based tech support lookup product will cut your support costs by 25-35%. ”) Why try to transform from a services company to a product company? to 0.8x.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

UX Studio

MARCH 13, 2023

The human soul has always been an interesting topic for me and I was curious about what kind of products are available in the digital world for those dealing with mental health issues. What do you need to know about mental health awareness when designing a digital product, and why is it so important to understand its background?

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

MARCH 20, 2020

The impending contraction and bankruptcies in the travel, hospitality, education and entertainment industry will inevitably lead to a domino effect – and affect most SaaS companies too. Discounting sends a signal to your customer that the value of your product has not been really worth the price tag.

Customer Experience 91

Customer Experience Onboarding KPIs Banking Travel 91

Userpilot

MARCH 28, 2022

Content marketing vs product marketing? But what is the difference between content and product marketing ? So in this blog post, we will shed some light on: What product marketing and content marketing are. So in this blog post, we will shed some light on: What product marketing and content marketing are. Definitely not!

Product Marketing 98

Product Marketing Marketing Research Software Feedback Software 98

Userpilot

AUGUST 6, 2020

SaaS product managers should bear in mind the words of Homer Simpson: Source: memegenerator.net. Here, he shows an example of how daunting the empty dashboard of Autopilot was for their new user who skips the onboarding steps. That’s why so many businesses treat Time To Value (TTV) as a core metric. Source: Shiv Patel.

Data Visualization 52

Data Visualization Research Software Customer Experience Reporting Tools 52

Userpilot

JUNE 19, 2023

Let’s explore 12 strategies to boost user engagement on your app and increase conversions, retention, loyalty, and ultimately, product growth. TL;DR User engagement is the level of “interactivity” that users have with your product, the value they get from it, and the desire to keep using it.

User Testing 98

User Testing Product Research Feedback Software Customer Experience 98

Business of Software Conference

NOVEMBER 28, 2019

Mark gave me the last slot of the day saying “make it entertaining” and “give them all a good send-off”. Mark and I were talking about this and we did a little survey of what you were most interested in, so here are the answers: the number one topic by type of sales is inside sales – you’re most interested in that.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40