Intercom, Inc.

MAY 13, 2021

Since then, you’ve spent over 12 years in post-sales leadership. I think that helps me and my team better execute on the post-sales delivery of closing that loop of why people buy into helping them realize the value of what they buy so that they want to continue to grow with the company. So, I think it has served me well.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Mind the Product

JUNE 13, 2019

I realised I needed to set up a regular feedback loop to get the reassurance and external validation I need along the way. To help stay user-centred I’m using the Mountain of Engagement and the Value Exchange Taxonomy from the Mozilla Open Leadership program. (I Don’t be Afraid to ask for Help. It is a huge task.

Product Research 141

Product Research User Testing Feedback Software Research Software 141

Modus Create

APRIL 10, 2019

To successfully undergo an organization’s digital transformation, companies must evolve their approach to product development leadership, elevate their design maturity, and explore their culture and structure to better understand where to prioritize what must change first. Are You and Your Organization Ready for Design Transformation?

Customer Experience 69

Customer Experience Reporting Tools Customer Feedback Product Research 69

The Product Coalition

JULY 24, 2021

And in all these stages, there can be partial or total setbacks thanks to changing environment, one-off external or internal events, mother nature (e.g. So you need a lot of motivation, effort, persistence, self-leadership, and self-management, and a whole lot of support along the way. Because it hits at the core of who you are.

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. However, they don’t fundamentally shake things up much.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Agile Velocity

AUGUST 8, 2018

A mbiguous – Lack of clarity of the meaning of events. Organizational agility focuses on leadership teamwork and the alignment of every part of the organization around a shared understanding of major vision, goals, and working principles in order to deliver value quickly and efficiently. . Leadership Maturity. Innovation.

Agile 40

Agile Webinar Feedback Loop Leadership 40

The Product Coalition

MAY 23, 2019

While concerts and sporting events continue to dominate the landscape for brand promotion, other venues and platforms are becoming more abundant each year. Unless the event you sign up for is a complete disaster, your company has a chance to impact thousands (maybe even tens or hundreds of thousands) of new and diverse potential customers.

Software Review 60

Software Review Product Research Analytic Tools Feedback Loop 60

DISQO

JULY 22, 2018

Speakers shared numerous lessons throughout the one-day conference, as well as on the day before during a small leadership forum and various workshops. Below are the actionable insights from the conference and leadership forum: Never stop learning. Product leadership will take the industry to the next level.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Speakers shared numerous lessons throughout the one-day conference, as well as on the day before during a small leadership forum and various workshops. Below are the actionable insights from the conference and leadership forum: Never stop learning. Product leadership will take the industry to the next level.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

The Product Coalition

MAY 25, 2021

We have a direct feedback loop with our pharmacy for determining areas of improvement and quickly testing new innovative solutions. Startup Grind is a global community that helps to inform, support, and bring together entrepreneurs through local chapters and events. The product was initially called the Startup Grind Dashboard.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Usersnap

JULY 26, 2023

Through ongoing communication and feedback loops , Salesflare gains insights into its customers’ challenges and refines its product accordingly. A prominent characteristic of customer-centric companies is the alignment of their leadership team around customer-focused goals. What are types of customer centricity?

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Gainsight

APRIL 12, 2023

But what I learned, after years of procrastinating on tough moves for our leadership team, is that the leaders’ teams suffer greatly through that inaction. Mistake #10: Not being myself Our first Pulse conference – which became the industry event for Customer Success – was in a small San Francisco ballroom in 2013.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

DISQO

DECEMBER 22, 2018

In December, we hosted our inaugural event in Chicago to celebrate the opening of our regional office there. Below are video highlights from the event, key takeaways, and a video of the unedited discussion. appeared first on Feedback Loop. A mindset of desperation.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

In December, we hosted our inaugural event in Chicago to celebrate the opening of our regional office there. Below are video highlights from the event, key takeaways, and a video of the unedited discussion. appeared first on Feedback Loop. A mindset of desperation.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Izenda

JUNE 17, 2019

For 34 minutes, the most-watched sporting event of the year was reduced to the half lit interior of the Mercedes-Benz Superdome. But rather than having an agenda and filling it with events, the reactive product manager lets the events set the agenda. The reactive feedback loop. They should: Be in control.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

Userpilot

JULY 27, 2023

For example, you might want to see what features are being used, which in-app events led them there, friction points, and more. You can act on them, closing the customer feedback loop, boosting customer satisfaction, building customer loyalty, and improving retention. By looking at the behavior of your most loyal customers (i.e.

Product Research 74

Product Research Onboarding KPIs Customer Experience Data Visualization 74

DISQO

MAY 24, 2017

We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. We’ll be exploring how product leaders can keep their companies relevant and in “Day 1” mode every day at our upcoming event in New York on June 20th. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Feedback Loop Customer Experience 40

DISQO

MAY 24, 2017

We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. We’ll be exploring how product leaders can keep their companies relevant and in “Day 1” mode every day at our upcoming event in New York on June 20th. appeared first on Feedback Loop.

Customer Feedback 40

Customer Feedback Product Research Feedback Loop Customer Experience 40

Mind the Product

SEPTEMBER 18, 2017

For tracking users’ activity through the site we used our previously built proprietary infrastructure, which already had token-based hooks on our pages sending async event logs to our database. Measure everything, aim for short feedback loops and A/B test any variation you can think of. Our Toolset. Your users will reply.

Customer Experience 97

Customer Experience User Testing Product Research Customer Feedback 97

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops.

Product Research 237

Product Research User Testing ChatGPT Research Software 237

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. Note to reader: If you like this list, head over to our new page dedicated to curating product management events and conferences like these! Last year’s speakers included Martin Chavez, CIO of Goldman Sachs. <code/commerce>

Events 40

Events User Testing Product Research Data Visualization 40

DISQO

AUGUST 10, 2015

In the grand scheme of things, product management is a new field with relatively few dedicated conferences and events. Note to reader: If you like this list, head over to our new page dedicated to curating product management events and conferences like these! Last year’s speakers included Martin Chavez, CIO of Goldman Sachs. <code/commerce>

Events 40

Events User Testing Product Research Data Visualization 40

Mixpanel

JULY 9, 2021

So you can imagine my delight when, after some time of using product analytics to monitor growth, it became apparent to me that applying event tracking for just about every key product indicator (KPI) I put together could create a whole new world of not just product analytics, but operations analytics.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

The Product Coalition

MARCH 2, 2020

The following list of Scrum stakeholder anti-patterns addresses Scrum events, system-related issues as well as issues of individual players. Scrum Stakeholder Anti-Patterns at Scrum Event Level The Sprint Anti-patterns of this sort point at stakeholders’ ignorance of the core idea of Scrum?—?self-organizing

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Intercom, Inc.

JANUARY 20, 2022

Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. You get these nice feedback loops with the rest of the company that reinforce the feeling that you’re making progress fast.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Product Talk

AUGUST 2, 2023

I’m so honored to kick off the inaugural Product at Heart event. The messy middle is when your organization, your leadership team has said, “Let’s work this way.” You need to show how it’s built upon customer feedback loops. Full Transcript Good morning. This is amazing.

Product Research 194

Product Research User Testing Research Software Feedback Software 194

DISQO

APRIL 2, 2018

Below are video highlights from the event, key takeaways, and a video of the unedited discussion. It’s inadequate leadership at the top, a culture that values the status quo, and risk averseness. Watch the full conversation below: A special thank you to Silicon Valley Bank for hosting the event! Give it a shot,” Cagan concluded.

Product Research 40

Product Research User Testing Customer Feedback Research Software 40

DISQO

APRIL 2, 2018

Below are video highlights from the event, key takeaways, and a video of the unedited discussion. It’s inadequate leadership at the top, a culture that values the status quo, and risk averseness. Watch the full conversation below: A special thank you to Silicon Valley Bank for hosting the event! Give it a shot,” Cagan concluded.

Product Research 40

Product Research User Testing Customer Feedback Research Software 40

DISQO

SEPTEMBER 25, 2019

She goes on to explain that innovation is a mandate from leadership, saying that Mohan, Cambia’s Chief Innovation Officer, stresses “causes are taken, missions are given.”. Across the company, we run different events and challenges. By design, Cambia’s culture is shaped around innovation as an obligation, not an option.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

She goes on to explain that innovation is a mandate from leadership, saying that Mohan, Cambia’s Chief Innovation Officer, stresses “causes are taken, missions are given.”. Across the company, we run different events and challenges. By design, Cambia’s culture is shaped around innovation as an obligation, not an option.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

ProductBoard

JANUARY 29, 2019

Product management conferences and events are an excellent way to learn product management best practices and network with your fellow product managers. We also grouped conferences by continent so you can quickly find the events near you. The Product Event 2019. The Product Event 2019. Table of Contents.

Research Software 74

Research Software Feedback Software Product Research User Testing 74

Business of Software Conference

OCTOBER 29, 2018

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? In fact, at this, uh, during these onboarding events, we don’t do any sort of the routine work. Upcoming Events. Upcoming Events. BoS Europe 2019 BoS USA 2019.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79