Business of Software Conference

JUNE 26, 2023

Despite making several mistakes along the way, Bill successfully sold the company to the London Stock Exchange Group for $300 million in 2022. He emphasized the importance of acknowledging and sharing our weaknesses, as it helps us connect with others and create a supportive environment. We don’t talk about the bad things.

Weak Development Team 52

Weak Development Team Systems Review Software Review Data Visualization 52

Roman Pichler

MAY 11, 2021

” But do not allow people to dominate and tell you what to do, and don’t agree to a weak compromise. The SAFe product owner is tactical in nature and focuses on working on the product backlog and guiding the development teams. Myth #3: The product owner is responsible for the team performance.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

The Product Coalition

OCTOBER 29, 2018

“We just pushed it live,” the release manager belts out, to a team fresh off the battlefield that is software product development. ten sprints, copious amounts of planning sessions and retrospectives, and the quintessential grouping of stand-ups. I was new to it all, a team whose mantra was to create, build and release.

Weak Development Team 60

Weak Development Team Data Visualization Development User Testing 60

Userpilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

ProductPlan

MARCH 17, 2021

When you think of company-sponsored events, a few scenes may come to mind. When your team participates in video calls all day, the idea of an extended virtual gathering may fill your team with dread. Here at ProductPlan, we believe we’ve cracked the code on making these events fun, engaging, informative, and meaningful.

Events 52

Events Leadership Weak Development Team Product Research 52

ProductPlan

MARCH 17, 2021

When you think of company-sponsored events, a few scenes may come to mind. When your team participates in video calls all day, the idea of an extended virtual gathering may fill your team with dread. Here at ProductPlan, we believe we’ve cracked the code on making these events fun, engaging, informative, and meaningful.

Events 52

Events Leadership Weak Development Team Product Research 52

Userpilot

SEPTEMBER 11, 2023

Ideas from feature request surveys for developing product roadmap. You can use either controlled A/B test or head-to-head A/B tests – Controlled A/B tests roll out onboarding checklists to 50% of users and nothing to the rest of the others (they’re the controlled group). Tag feature event data in Userpilot.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

The Product Coalition

AUGUST 25, 2022

Poor quality testing results in higher expenses. Most of it falls on the event and testing groups, who ought to run extra tests because of computer code failures and work to eliminate them. However, the project budget doesn’t typically give resources for unplanned tests.

Feedback Software 112

Feedback Software Reporting Tools Product Research Testing 112

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events.

Product Research 75

Product Research Customer Feedback Data Visualization User Testing 75

Userpilot

JUNE 27, 2022

What is developer marketing, and what is the point of it? As the name suggests, developer marketing is marketing to developers. In short, developer marketing is more than just capturing the attention of software developers and getting them to use your product. What is developer marketing?

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Userpilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Cohort analysis breaks down users into groups and tracks their behavior over time.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 93

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!) I take time to shadow them on customer calls and in-person visits.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

The Product Coalition

MARCH 8, 2024

The important basis is the development of a strategy for short- and long-term digital transformation based on business results rather than technology. Involve them in strategy development, gather their input, and address their concerns. Remember, digital transformation is a continuous journey, not a one-time event.

Enterprise 121

Enterprise Research Software Feedback Software Strategy 121

Amplitude

OCTOBER 27, 2020

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. That way, when teams access the data through product analytics, they have a high degree of confidence in the insights they uncover.

Data Visualization 105

Data Visualization Analytic Tools Weak Development Team Government 105

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

The Product Coalition

JULY 24, 2021

And in all these stages, there can be partial or total setbacks thanks to changing environment, one-off external or internal events, mother nature (e.g. Organizations are nothing but groups of people who work with each other based on certain implicit or explicit agreements. Can you imagine a team?—?that

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

Userpilot

MARCH 8, 2022

User analytics lets you segment users based on their personas and use cases, analyze their activities, and improve product experiences for each of the groups. Segment analytics lets you group users based on demographics, in-app behavior , account, user attributes, and/or user sentiment. What is user analytics in SaaS?

Analytic Tools 89

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 89

Userpilot

OCTOBER 6, 2022

Group your user base into granular customer segments by shared characteristics—jobs to be done, in-app engagement , or user feedback. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns. Examine each segment to identify trends and create a customer persona.

Analytic Tools 83

Analytic Tools Feedback Software User Testing Customer Experience 83

Userpilot

MARCH 26, 2023

Setting up custom conversion events to track the customer experience and progress. to identify the underperforming funnel stages and the issues. The product teams can also work to create a more seamless user experience by understanding the areas for improvement in the funnels. Group events – Userpilot.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Customer Experience 84

The Product Coalition

SEPTEMBER 21, 2020

Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Since experimentation has become a discipline on its own, there are established best practices for cross functional teams to follow.

Customer Experience 154

Customer Experience Data Visualization User Testing Product Research 154

Split

JULY 22, 2022

Just the thought of fuzzy data is enough to leave a bad taste in your mouth. The goal of trigger testing is to focus your event capture on the right users. Let’s say your experiment is at the bottom of the page, but only a small percentage of test groups scroll down far enough to see it.

User Testing 75

User Testing Product Research Testing Weak Development Team 75

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 31, 2023

The key differences between Heap and Google Analytics 4 (GA4) are: Heap automatically tracks everything through code installation while GA4 combines both auto-collected and user-defined events. Heap offers relatively simple installation via a code snippet for auto-collecting events. Heap’s Event Visualizer.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Reporting Tools 80

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. In short, the feature allows teams to collect and prioritize feature requests at scale.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. In Heap, you can segment users based on their demographics and event completion, while in Pendo you can also use mobile-specific data, like the OS version. Let's jump right into it!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

The Product Guy

APRIL 9, 2020

What about stepping up to lead a team while a coworker is out on leave or joining a new team and having to earn their trust in less than a month? . Using existing behavioral and habit formation research, I developed and employed a simple and effective framework. Have you ever had to talk a difficult customer down from the ledge?

Framework 189

Framework User Testing Product Research Weak Development Team 189

Userpilot

OCTOBER 18, 2022

You’ll also identify new product design and development perspectives with task analysis. Besides collecting data to guide design and development decisions, user experience analysis has the following benefits. Measure event occurrence with Userpilot. Measure event occurrence with Userpilot. User feedback analysis.

Customer Feedback 86

Customer Feedback Data Visualization User Testing Analytic Tools 86

Userpilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Nulab

AUGUST 25, 2021

Whether you’re an Olympic runner, an app developer, or a wealthy big-city bachelor, getting to know what’s going on in the world around you is a smart thing to do. from marketing and sales to product development and community building. Plotting their strengths and weaknesses (and your opportunities and threats).

Weak Development Team 86

Weak Development Team Research Software User Testing Customer Experience 86

Userpilot

OCTOBER 25, 2022

They tell the product management team what they need to achieve. Each user group may engage with the product differently because of their different objectives. Userpilot allows you to group sequences of actions needed to adopt the product into custom events that are easy to track. What is strategic product management?

Product Research 82

Product Research User Testing Customer Feedback Research Software 82

Indicative

JUNE 1, 2020

If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. You can see the exact steps players take towards their success, goal, and conversion events, for instance. Celebrate first team win. Complete first purchase.

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Intercom, Inc.

MARCH 15, 2021

It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. We all know that it can be incredibly difficult to call out microaggressions or biases when you see them, particularly when you believe they weren’t meant in bad faith.

Weak Development Team 209

Weak Development Team Leadership Technical Review Engineering 209

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. A risk is an uncertain event that may have both a positive or negative impact on a product.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

Split

MARCH 29, 2024

A production environment in software development is the final stage where applications meet end-users. Furthermore, clearly distinguishing the production environment from the staging, testing, and development environments is a fundamental step in the software development process.

Feedback Software 52

Feedback Software User Testing Data Visualization Product Research 52

Mixpanel

MAY 23, 2024

Sometimes, features don’t even make it to the beta stage—and that’s often not a bad thing when you consider the alternative is overspending time and resources to force a feature that isn’t worth it. Even though you’re talking to customers, this isn’t really a research group. Is there excitement for this potential feature?

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Userpilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. Focus groups: Focus groups are great when you just want feedback from a specific customer segment. What strengths and weaknesses of our competitors’ products/services have you noticed?

Customer Feedback 83

Customer Feedback User Testing Feedback Software Data Visualization 83

Userpilot

APRIL 7, 2024

To be more specific, when looking for the Aha moment, you want to identify user actions that lead to an activation or conversion event. The simplest option is to create a multiple-choice survey listing the major events and ask users to choose the one when they experienced value for the first time. To do so, conduct path analysis.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52